Job Posting 70275

Director, Client Services
Family Services of Peel
Halton / Peel area
closes in 5 days (Sun, 16 May)
full time

Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment & culture. Peel has a highly diverse & rapidly growing population of more than one million people & includes Mississauga, Brampton & Caledon. Applications are currently being accepted for a full-time Director of Client Services. Reporting to the Executive Director, the Director of Client Services develops & manages all Agency programs. This position facilitates the delivery of high quality services that meet the needs of clients, follows the directives of funders, & achieves the goals & objectives of the Agency. As a member of the Senior Management Team, the Director of Client Services participates in planning & decision-making for the Agency.  


Family Services of Peel is an equal opportunity employer. Accommodation is available for applicants selected for an interview.



  • Ensures that client services programs are designed to reduce barriers to access for equity seeking groups
  • Creates mechanisms for active staff involvement to identify gaps in service & set priorities
  • Creates & implements evaluation methods to continuously monitor & enhance programs
  • Works to strengthen program sustainability, service expansion, collaboration & innovation in service delivery
  • Ensures policies & procedures are developed, reviewed & maintained
  • Ensures that Managers are developing & operationalizing policies & procedures which support organizational goals & objectives & are compliant with relevant legislation
  • Prepares annual service plans & related funding or contract submissions
  • Ensures that funder requirements & program goals are met
  • Represents the Agency with relevant organizations or committees as designated by the Executive Director 
  • Develops, coordinates & oversees staff’s purposeful involvement with community partnerships & at key community & Agency committees
  • Fosters & maintains strong relationships with existing & potential funders
  • Leads the development of proposals & presentations
  • Leads the development of innovative pilot projects & oversees implementation
  • Identifies & pursues opportunities for partnership to address community needs
  • Informs policy makers of community needs
  • Recruits, trains & manages employees including performance management, performance appraisals, & skills development
  • Monitors work distribution & ensures that direct reports are meeting the expectations of their positions
  • Works collaboratively with direct reports to identify & implement professional development activities which support individual & organizational objectives.
  • Reviews processes continuously to ensure efficiency
  • Ensures appropriate cross-training & coverage is in place to meet service demands
  • Works collaboratively with the Senior Management Team to develop the Agency’s budget
  • Ensures that programs are effectively utilizing their budgets to meet program goals & objectives, as well as funder requirements
  • Ensures that staff comply with the Agency’s finance & administration policies & procedures
  • Reviews financial statements with direct reports monthly, identifies variances & develops & implements action plan to address variances
  • Reviews financial statements with the Executive Director monthly, reports on variances & provides an action plan to address variances
  • Responds to funder requests regarding utilization of funding & service statistics
  • As a member of the Senior Management Team, works collaboratively with Senior Team members in decision-making & setting of organizational goals & objectives
  • Contributes to the development & achievement of the organization’s strategic plan
  • Ensures that client service operations incorporate strategic planning directions as well as organizational goals & objectives
  • Collects & analyzes statistical information & prepares reports for organizational decision making
  • Acts a staff lead for the Quality Services Committee, a committee of the Board of Directors
  • Contributes to Agency projects & supports Board/Management decisions & strategies
  • Conducts all activities within the Agency standards & policies & required legislation



  • A Masters degree in a related field including membership in the relevant professional association
  • 10 years of progressive management of service development & delivery for a not-for-profit organization
  • Demonstrated ability to manage multiple services & the development of new service needs
  • Demonstrated experience with budget & human resource management
  • Demonstrated knowledge & experience in developing strong quality management systems & practices including a continuous quality improvement approach
  • Current knowledge of relevant legislation & regulations including the privacy act
  • Experience managing in a unionized environment an asset
  • Excellent communication & interpersonal skills
  • Strong computer skills including proficiency in MS Word, Excel, & Accounting Software
  • Demonstrated efforts for continuous learning & development
  • Additional languages(s) an asset

We thank all applicants however only those selected for an interview will be contacted.




Family Services of Peel is a community-based Agency that works to strengthen families, couples & individuals through counselling, education & support services. To ensure the highest standards of service for our clients, our staff are experienced & qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling & Social Work profession. We invite you to visit our website to learn more about our Agency & our range of programs & services.     


Family Services of Peel is committed to developing a staff team that reflects the community in which we work, & the people we serve.


An equal opportunity employer, it is Family Services of Peel’s policy to recruit & select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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