The United Way operates as an open, dynamic, highly functioning team which values resourcefulness, creativity, and integrity. Our goal is to mobilize resources to build a stronger community.
The Manager is responsible for engaging with the broader community to build community and sector capacity and for providing recommendations regarding investments, policies, and systems issues in order to create community impact. The incumbent directs and leads the Community Impact portfolios, including the community impact agenda, investment strategy, non-profit capacity building, and civic engagement activities. The Manager is responsible for managing a portfolio of investments and projects, and for participating in collaborative initiatives related to advocacy, research and community development. The role of the Manager is to be the United Way’s primary link to community leaders, funded agencies, human and social service organizations, and systems with the purpose of addressing emerging and deepening need in the community.
Key Duties & Responsibilities:
Community Impact Mandate Leadership
- Develop, evolve and implement a Community Impact Agenda
- Reframe and develop community investment strategies, programmatic and community-level outcomes and associated metrics, including the integration of these strategies and research within other facets of the organization
- Ensure that the design of strategies and investment plans is inclusive of multiple partners
- Lead, leverage, participate and collaborate through involvement in strategic community initiatives involving multiple stakeholders
- Facilitate, manage, and oversee community initiatives and community-level to promote community impact within the local funding and social service environments
- Coach and support the United Way’s impact councils to ensure that emerging and deepening need within the community continues to be identified and addressed by United Way
- Facilitate conversations with funded agencies to build their capacity around community impact
- In conjunction with the CEO, Senior Staff and Volunteers, foster the internal implementation of the Community Impact Agenda by building staff and volunteer capacity regarding community impact
- Craft recommendations to United Way on how to mobilize and invest time, talent and resources to have an impact
- Contributes to advocacy and policy change work to improve conditions aligned with impact areas
- Works to change internal business processes to improve responsiveness to community.
- Participates in the creation and implementation of strategic plans and community impact plans
- Mobilize and support a diverse range of residents to identify and resolve issues of importance to them and to achieve significant community improvements.
- Identify and engage key partners from the corporate, government, and non-profit communities and build strong external relations.
- Engage and motivate stakeholders to contribute to social change and create joint solutions to social issues
Learning, Research and Evaluation Initiatives
- Foster an information system and extensive network to keep informed of trends, policies and other developments throughout the community
- Monitors, reviews and provides recommendations regarding assigned agencies’ outcome reporting
- Identifies best practices through research to inform program and collaborative work
- Provides coaching to enhance agency capacity in evaluation
- Work as needed with consultants, researchers, and partners on Community Impact Initiatives
- Coordinate research and assist in developing policies and reports that relate to Community Impact and Investment
- Create and share reports on the positive difference the United Way is making to the community
- Create, advance and manage key organizational strategies including community-based research, collaborations and investments
- Plans, develops and implements community based research activities
- Analyze information from funded agencies and community research activities to assist in the development of campaign marketing materials and community reports
- Develop and implement plans that facilitate stakeholder contributions and leverage support for community impact
Funding and Allocations
- Manage United Way’s community investment activities including:
- Processes for receipt and review of funding applications
- Provide advice and guidance for funded agencies, collaboratives and other potential recipients of United Way funds
- Monitor reporting and compliance requirements associated with receipt of United Way funds
- Monitor achievement of deliverables and outcomes associated with funding agreements
- Establish and oversee a consistent, rigorous and impact focused process for distribution of United Way funds to non-profit sector organizations
- Works with multiple stakeholders to contribute to the development and implementation of funding investment strategies and plans that meet defined community needs, outcomes and build community capacity
- Strategically align partnerships and investments with United Ways identified priority areas, mission, and community impact mandate
- Evaluate funding commitments on a continual basis and ensure alignment with budget priorities
- Recruit, train, develop, orientate, and evaluate community volunteers in support of their role in the United Way’s funding allocation process
- Act as staff support to the Agency & Community Services Committee and the fund distribution process.
Department Management (consolidated from three areas)
- Management and oversight of all aspects of Community Impact program implementation and delivery
- Builds the capacity of organizations and individuals to advocate for social change and build the overall strength of the local non-profit sector
- Development of governance training content and facilitation of governance training sessions, as required
- Ensures that program delivery within the Community Impact portfolio is reflective of current trends and issues impacting the non-profit sector
- Develops and executes a concrete Community Impact work plan and reporting system
- Establishes administrative procedures to meet Community Impact objectives as determined by the CEO
- Ensures identified service priorities, operations, and client program standards are met
- Directs project reporting and ensures report integrity
- Oversees the implementation of project events and activities
- Researches, recommends and compiles proposals for funding to support the work of the Community Impact initiatives
- Develops an annual Community Impact budget and monitors expenses related to that budget to ensure sound fiscal oversight of financials
Stakeholder and Funded Partner Relations
- Establish and promote effective working relations between the United Way and its funded partners
- Liaise with member agencies through meetings with Senior Staff, member agency board representatives, Member Agency Council and Impact Councils
- Seeks opportunities for ongoing input from member agencies regarding service delivery in the City and County of Peterborough to ensure community needs are met.
- Ensures regular communication with member agencies regarding board policies, member agency agreements, and other United Way directives that may impact their operations.
- Work with agencies to identify emerging community or organizational issues, training opportunities and new ways of doing business.
- Develops and maintains positive working relationships with stakeholders, community representatives and government funders
- Works in conjunction with Development and Communications staff regarding all departmental promotion and public relation activities
Human Resources Management
- Responsible for the recruitment, selection, orientation and training, ongoing mentorship and performance Community Impact volunteers
- Develops and oversees work plans and training for volunteers
- Identifies the human resource needs of various projects and recommends a course of action regarding these initiatives
Key Working Relationships:
The Manager works in close collaboration with the CEO on many facets of organizational operations and strategic direction as it relates to Community Impact. The Manager supports the activities of the CEO particularly in areas of government relations and advocacy.
Other United Way Staff
The Manager is a member of the Senior team and is expected to work with all other United Way staff in a respectful and collaborative manner. The Manager works with other United Way staff to foster the internal implementation of the Community Impact Agenda by building staff capacity regarding community impact.
Scope of Authority:
The incumbent directs and leads the Community Impact agenda and portfolios, including the development of community impact agenda, investment strategy, non-profit capacity building, and civic engagement activities.
Education & Experience Required:
- Preferably a Master’s degree in a social science or business discipline such as Social Work, Psychology, Non-Profit management
- 5-7 years experience research, program development, community development
- 3-4 years experience in managing and directing employees and volunteers.
- An equivalent of job related and educational experience is acceptable.
Skills & Knowledge Required:
- Understanding of community development theory, practice and processes
- Superior skills in working collaboratively with multiple stakeholders and building strong relationships with community members, agencies, donors and government
- Excellent interpersonal and facilitation skills, including tact, maturity, and sensitivity to individuals and conditions in different cultural and organizational contexts
- Strong demonstrated analytical, research, project management and evaluation skills
- Excellent oral and written communication skills with demonstrated strength in presentation skills
- Expertise in the development and reporting of program and community-level outcomes
- Experience working as a funder and/or senior management position
- Ability to adapt and find creative solutions in a changing work environment with multiple deadlines and pressures
- Experience in non-profit governance and leadership
- Proven management and administration skills in a high energy environment;
- Detailed knowledge of best practices and techniques associated with training and development;
- Ability to show initiative, exercise good judgment, diplomacy, tact and courtesy to determine the appropriate course of action; and
- Ability to be organized and self directed while working cooperatively in a team setting
The Manager reports to the CEO
Level of Supervision Given
The manager provides guidance and direct to a team of volunteers
Mental Effort / Sensory Attention Requirements:
- Frequent need to give close attention, with one or more senses at a time, to what is happening.
- Ongoing pressure from deadlines, accuracy or similar demands.
- Regular occurrence of strong demands for results, multiple demand simultaneously for important decisions or actions, and possible exposure to public criticism.
- Some disruption of family and social life.
Physical Effort Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift material or equipment.
Working Conditions / Physical Environment:
- Non-traditional hours are required due to deadlines or other operational issues.
- Work is completed in an environmentally controlled office building from 9am-5pm Monday to Friday.
- Two 15 minute break period are provided with one hour unpaid lunch break.