Founded in 1960 and a community leader in Ottawa, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving and empowering youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families. YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families. We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors.
What we offer
- A values based agency that believes in and supports inclusion, diversity, accessibility and client empowerment
- A community based organization that provides services to over 2500 local youth and families each month
- Working in a dynamic team
- An environment that encourages continuous learning by offering professional development and training opportunities
- Comprehensive health benefits and pension (CAAT) for eligible full time and part time employees
YSB is currently seeking a dynamic individual to fill the role of:
Assistant Director of Clinical Services, Mental Health
Reports to: Director of Mental Health Services
Revised: March 2021
Pay Grade 9
As a member of YSB’s Mental Health Services management team and working closely with the Director of Mental Health, the Assistant Director of Clinical Services is responsible for the supervision, development, monitoring and evaluation of counselling and psychotherapy services within YSB’s mental health services to ensure safe and effective quality care for youth and families. Additionally, as a member of the senior management team of YSB, the Assistant Director of Clinical Services participates in the development and implementation of YSB’s strategic plan and priorities.
- Provides overall leadership and direction for the development, implementation, monitoring and evaluation of counselling and psychotherapy services within YSB’s mental health services
- In adherence to the YSB Clinical Model, works with counsellors and psychotherapists to evolve clinical care as determined by evidence based approaches, best practices, clinical practice guidelines and outcome and program evaluations
- Provides clinical leadership, support and supervision to mental health supervisors and direct front line staff
- Continuously improves and evolves counselling and psychotherapy services as determined by evidence based approaches, best practices, clinical practice guidelines and outcome and program evaluations
- Remains knowledgeable of best practices, current trends and new initiatives in areas of clinical counselling, mental health, addictions, leadership, management and supervision
- Is aware of current legislation that impacts on the delivery of services
- Works from an inclusive perspective such that the diversity of all youth and their families/ caregivers is acknowledged, respected and included in practice with clients, colleagues and the larger community
- Models and mentors staff to integrate a trauma-informed approach to the delivery of mental health services
- Ensures that clinical practices adhere to all agency policy and procedures, professional codes of conduct and standards of practice
- Participates in the effective recruitment, selection, orientation, supervision, and evaluation of mental health staff
- Identifies and plans with supervisors the professional development goals for team members to support professional growth and the delivery of safe and effective clinical services
- Ensures that relevant professional development opportunities are provided to teams as required and available.
- Implements a developmental model of supervision with mental health supervisors and other positions as applicable
- Develops and oversees workplans of assigned staff and completes annual employee performance reviews
- Monitor direct service hours, case load and activity levels within the programs
- Assists with disciplinary action of staff when required
- Participate in the continuous improvement of documentation policies and procedures and ensure compliance with set standards
- Ensure that administrative documentation is up to date and in compliance with Ministry and YSB policy and standards
- Ensure integrity of client file documentation and maintenance through supervision, monitoring and completion of randomized file audits
- Program/ Agency
- Contributes to the development and implementation of an evaluation framework, including outcome measurements and key performance indicators and oversees the integrity of data collection, ensuring data is accurate and used to drive decision making, program development and continuous improvement
- Participates in initiatives and activities to improve quality and delivery of mental health services, including partnering with youth and family members/ caregivers
- Assists Program Director in responding to ministry requests and questions as required
- Supports preparation for accreditation as required
- Assists with resource allocation decisions and annual budget planning process
- Develops and completes QAQI reports as required.
- Participate in the development and implementation of strategic plans and priorities for mental health services and YSB
- Assists in development of and review of service contracts, funding applications, etc.
- Finds opportunities for linkages and integration of mental health services with other YSB program areas and allied service providers
- Assumes responsibilities for mental health operations in the absence of the Assistant Director of Operations
- Develops and maintains on-going and collaborative relationships with internal departments: human resources, finance, quality assurance/quality improvement, IT, the YSB Foundation, and communications
- Represents YSB services externally, fostering strong community partnerships with allied health professionals and participating in system change initiatives throughout the Region as requested
- Provides regularly scheduled on call services as required
- Master’s degree in Social Work, Counseling or a related field strongly preferred; a combination of education and experience may be considered
- Member in good standing with a college authorized to practice psychotherapy
- Minimum of ten years demonstrated experience in delivering psychotherapy services with a high risk population including youth with serious mental health issues
- Minimum of five years providing clinical supervision to counsellors and psychotherapists
- Thorough knowledge of various mental health evidence based therapies and their application to therapeutic interventions with youth and their families
- Familiarity and knowledge of other mental health and addictions services available in the community, including adult mental health and addictions services
- Knowledge and experience of working from a trauma informed and inclusive approach, respecting and including the diversity of youth, their families/ caregivers, colleagues and the larger community
- Experience supervising or providing counselling services to racialized and marginalized communities with intersections of identities
- Capacity to bring energy and passion to the organizational culture
- Proven ability to lead, motivate, inspire and manage change
- Strong decision making, interpersonal, problem solving, teamwork and communication skills
- Experience in management within a unionized environment
- Proven organizational, administrative and interpersonal abilities
- Proven written and verbal communication skills
- Oral and written fluency in English essential
- Bilingualism (English/French) is preferred. Bilingualism may be considered essential to meet the needs of program.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required
TERMS OF EMPLOYMENT:
YSB values diversity. We are committed to building a workforce that reflects the diversity of our community.
Accommodation will be made available for applicants with a disability throughout the hiring process. Applicants must make their needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.
Due to Covid 19 protocols, there is an expectation that employees will work a combination from both office and home office environment.