Job Posting 70388

Assistant Director of Operations
Youth Services Bureau of Ottawa
Ottawa area
closed 4 days ago (Thu, 6 May)
full time  •  $79,643.2 – $95,784.00

About YSB

Founded in 1960 and a community leader in Ottawa, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving and empowering youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families. YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families. We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. 

What we offer

  • A values based agency that believes in and supports inclusion, diversity, accessibility and client empowerment
  • A community based organization that provides services to over 2500 local youth and families each month
  • Working in a dynamic team
  • An environment that encourages continuous learning by offering professional development and training opportunities
  • Comprehensive health benefits and pension (CAAT) for eligible full time and part time employees


YSB is currently seeking a dynamic individual to fill the role of:

 Assistant Director of Operations, Mental Health

Reports to: Director of Mental Health Services                     

Revised: March 2021

Pay Grade 9


Job Summary: 

As a member of YSB’s Mental Health Services management team and working closely with the Director of Mental Health, the Assistant Director of Operations is responsible for the efficient operating of YSB’s mental health services by planning, organizing and implementing service delivery systems and overseeing the successful delivery of services, including a 24/7 live-in  treatment program, 24/7 crisis line and chat, and mobile crisis services. Additionally, as a member of the senior management team of YSB, the Assistant Director of Operations participates in the development and implementation of YSB’s strategic plan and priorities.  


Principal Duties: 


    1. Program/ Agency
  • Oversees the operations of the Mobile Crisis, 24/7 crisis line and chat, and Step Up Step Down (SUSD) live-in treatment services 
  • Supports Director in overseeing the operations of mental health services and the implementation of the eleven core components of the Choice and Partnership Approach 
  • Participates in initiatives and activities to improve quality and delivery of mental health services, including partnering with youth and family members/ caregivers 
  • Leads preparation for accreditation and implementation of accreditation standards
  • Participate in the development and implementation of strategic plans and priorities for mental health services and YSB 
  • Responsible for ensuring safe work practices and the implementation and adherence of health and safety policies and activities
  • Assists in development of and review of service contracts, funding applications, etc.
  • Finds opportunities for linkages and integration of mental health services with other YSB program areas and allied service providers
  • Develops and maintains on-going and collaborative relationships with internal departments: human resources, finance, quality assurance/quality improvement, IT, the YSB Foundation, and communications 
  • Represents YSB services externally, foster strong community partnerships with allied health professionals and participate in system change initiatives throughout the Region as requested
  • Addresses community/ client/ partner organizations questions/ complaints regarding Mobile Crisis,  crisis line and chat, and Step Up Step Down programs
  • Assists Program Director in responding  to ministry requests and questions as required
  • Assist with resource allocation decisions and annual budget planning process 
  • Develop and complete QA reports as required
  • Provides regularly scheduled on call services as required
  • Ensures adherence to all agency policy and procedures, professional codes of conduct and standards of practice 
  1. Staff
  • Participates in the effective recruitment, selection, orientation, supervision, and evaluation of crisis staff 
  • Supports supervisors to implement an effective shift rotation and manage staffing needs 
  • Identifies and plans with supervisors their professional development goals to support professional growth and the delivery of safe and effective crisis and live-in treatment services, and ensure that relevant professional development opportunities are provided as required and available. Supports supervisors to do the same with their staff.
  • Implements a developmental model of supervision with supervisors and other positions as applicable 
  • Develops and oversees workplans of  assigned staff and completes annual employee performance reviews 
  • Monitors direct service hours and activity levels within the programs 
  • Assists with disciplinary action of staff when required 
  1. Documentation 
  • Participate in the continuous improvement of documentation policies and procedures and ensure compliance with set  standards 
  • Ensure that administrative documentation is up to date and in compliance with Ministry and YSB policy and standards
  • Ensures integrity of client file documentation and maintenance through supervision, monitoring and completion of randomized file audits 


  • In adherence to the YSB Clinical Model, works with SUSD and Mobile Crisis teams to evolve clinical care for crisis and live-in treatment services as determined by evidence based approaches, best practices, clinical practice guidelines and outcome and program evaluations 
  • Remains knowledgeable of best practices, current trends and new initiatives in areas of crisis services, live-in treatment, mental health, leadership, management and supervision 
  • Works from an inclusive perspective such that the diversity of all youth and their families/ caregivers is acknowledged, respected and included in practice with clients, colleagues and the larger community 
  • Models and mentors staff to integrate a trauma-informed approach to the delivery of mental health services 
  • Contributes to the development and implementation of an evaluation framework, including outcome measurements and key performance indicators  


Job Specifications/Qualifications:

  • Master’s degree in Public Administration, Social Work, Counseling or a related field strongly preferred; a combination of education and experience may be considered
  • Minimum five years in administration, including three years in managerial or supervisory experience 
  • Knowledge of the child and youth mental health sector
  • Knowledge of 24/7 live in treatment services  
  • Capacity to bring energy and passion to the organizational culture
  • Proven ability to lead, motivate, inspire and manage change 
  • Strong decision making, interpersonal, problem solving, teamwork and communication skills
  • Experience in management within a unionized environment
  • Proven organizational, administrative and interpersonal abilities
  • Experience with project management and/or LEAN training considered an asset
  • Proven written and verbal communication skills


  • Oral and written fluency in English essential
  • Bilingualism  (English/French) is preferred. Bilingualism may be considered essential to meet the needs of program. 


This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.   Incumbent may be asked to perform other duties as required


YSB values diversity.  We are committed to building a workforce that reflects the diversity of our community.

Accommodation will be made available for applicants with a disability throughout the hiring process.  Applicants must make their needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.

Due to Covid 19 protocols, there is an expectation that employees will work a combination from both office and home office environment. 


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