Job Posting 70392

Coordinator, Information Systems
YMCA of Greater Vancouver
Vancouver & Lower Mainland
620 Royal Avenue, New Westminster
closed yesterday (Sun, 9 May)
full time  •  Under review, includes benefits

 

Date Posted:                        April 21, 2021

 

Position Title:                      Coordinator, Information Systems

Location:                              New Westminster YMCA (620 Royal Avenue, New Westminster)

 

Terms:                                  Permanent, Full-Time (35 hours per week)

Start Date:                           As soon as possible

 

Salary:                                  Under review, includes benefits

Reports to:                           Manager, Information Systems

 

Situation:

The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decisionā€making and behaviour—we do the right thing, put people first, keep our promises and lead by example.

 

For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health, fitness & aquatics, child care, camping, employment & community services to over 120,000 participants annually.

 

Nature & Scope:

Working collaboratively within the Information Systems team at the New Westminster YMCA, the Information Systems Coordinator is responsible for (a) providing customer-focused technical support to YMCA staff and volunteers and (b) provisioning/deprovisioning of email accounts, network access, phones and voice mail. This person also provides support for communication, collaboration, and audiovisual technologies – as well as peripherals including printers and mobile devices. The Information Systems Coordinator may also assist with hardware/software deployment, inventory management, and general helpdesk duties.


The Information Systems architecture includes over 1100 users and 300 workstations, supporting 200+ program locations. Nine core sites are connected via a wide-area network. Workstation operating systems are primarily Windows 10, with some MacOS systems. Core network systems include Microsoft Office 365, Active Directory, Citrix, and Cisco Call Manager. Standard application software consists of Microsoft Office and various core business applications.

 

Major Responsibilities:

  • Handle helpdesk support requests and provide exceptional customer service to YMCA staff and volunteers
  • Diagnose and resolve problems both remotely and in-person, escalate when necessary,
    and document status and actions taken in ticket system
  • Provision/deprovision email accounts, network access, phones and voice mail for on/off-boarding of users
  • Provide support for communication, collaboration, and audiovisual technologies
  • Provide support for peripherals including printers and mobile devices
  • Provide occasional onsite support in various locations throughout the Lower Mainland / Sunshine Coast
  • Assist with deployment of hardware/software and maintaining an inventory of equipment and licenses
  • Assist with supporting phone systems (mobile and wired)
  • Maintain up-to-date knowledge of current information technology techniques and tools
  • Support YMCA philanthropy initiatives
  • Perform other related duties as required
  • The successful applicant may be required to work evening and weekend shifts, and will be responsible for on-call support outside of office hours on a rotating basis.

 

Qualifications:

  • Ability to support users face-to-face and via telephone/screen-sharing technologies
  • Proven effectiveness building relationships with internal and external customers and suppliers
  • Exceptional, clear and concise written and verbal English communication
  • Excellent problem-solving skills
  • Attention to detail; ability to plan, organize, prioritize, and quickly make decisions
  • Ability to work under pressure
  • Ability to think critically
  • Ability to work independently and in cooperation with others
  • Solid knowledge of Microsoft Office applications suite, Windows 10, Adobe Acrobat
  • Experience with Office 365 and communication/collaboration technologies
  • Familiarity with basic computer/network troubleshooting techniques, file servers and user management in an Active Directory enterprise environment an asset
  • Valid Driver’s License and regular access to a vehicle
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerability Sector Search issued no later than six (6) months preceding your start date
  • Three (3) professional or job-related references

 

Competencies:

In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:

Leading Self

  • Evolve in Professional Capability – Commit to being better
  • Achieve Excellence and Authenticity – Show up with the best version of you

Leading Others

  • Develop the Potential in Others – Help people grow and lead
  • Create a Culture of Connection – Build bridges between people and partners

Leading Mission

  • Think and Act Strategically – Make good decisions and act on them
  • Make an Intentional Impact – Advance the strength and cause of the Y

 

 

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