JOB POSTING # 2021-205-01
Federal Employment Diverse - Abilities Skills Training Program
Wage: $29-$30 per hour
Full-time 35 hours per week
Archway Community Services has been helping people since 1969. We provide more than 85 programs and services to clients at every stage of life. Our vision for the future is justice, opportunities, and equitable access for all. We strive toward that goal by fostering community well-being and social justice through positive action and leadership. Come help us help people.
The Employment Supervisor is responsible for the daily operations of the employment and skills training program. This position ensures the program operates in compliance with agency/program policies and procedures and other applicable standards. The Employment Supervisor has 2 key areas of responsibility: provides effective administration, leadership, and oversight of the program; and directly manages a specified caseload of individuals, providing a variety of services for program participants including case management, facilitation, wrap around supports, employments skills, and work experience placement.
- Provides support, leadership, direction, and supervision to staff using a variety of techniques including coaching, training, skill development, discipline, and attendance management.
- Evaluates the performance of staff providing feedback. Identifies staff needs such as training, management, and personal development.
- Manages and follows the hiring process for all new hires.
- Manages and approves payroll hours, expense claims and schedules.
- Responsible for the effective administration and day-to-day operations of the program.
- Monitors program income statements on an ongoing basis ensuring program performance is consistent with budgeted expectations, taking corrective actions where necessary.
- Generates and submits program data and outcome reports as required by both the funder and Archway Community Services including (e.g., file documentation and other reporting as required).
- Attends and participates in staff and program meetings, and in all mandatory agency trainings.
- Completes additional duties as designated by the Program Manager.
- Guides and directs the development and implementation of goals, objectives, policies, and priorities to meet the needs of the participants and program.
- Develops and maintains sound working relationships with prospective community employers.
- Promotes and ensures excellence in service provision and ensures that standards, guidelines, and policies of Archway Community Services are adhered to.
- In collaboration with the staff team, assesses department/programming risks and develops strategies to mitigate risks.
- Works collaboratively with the Program partners (e.g., Inclusion Langley Society, Community Futures South Fraser, Rotary at Work, etc.).
Client Service Duties
- Manages a caseload of assigned participants and regularly monitors the progress of all program participants.
- Liaises with a variety of community-based resources and support services (e.g., Rotary Clubs, WorkBC etc.), as well as employers, to facilitate appropriate work experience placements.
- Conducts strength-based intake and needs assessment to determine service eligibility, including a digital literacy assessment.
- Provides guidance and support to participants in developing and obtaining digital skills training, including certification.
- Works collaboratively with individuals, both in one-to-one and group settings.
- Identify and supports skills training/education and pre-employment readiness, with the goal of obtaining a work experience placement, tailored to the participant's interests and goals.
- Maintains regular contact with clients via telephone, video conferencing and/or in-person.
- Provides in-service education and on-site job coaching as needed.
- Assist’s individuals with the initial set-up and maintenance of virtual platforms/meetings
Requirements and Qualifications
Education and Certification:
- Diploma in the human services or a related field, or the equivalent combination of education and work experience.
- Satisfactory Criminal Records Check.
- Valid First Aid Certification
- Valid Class 5 Drivers’ License, Satisfactory Driver’s Abstract, and access to a reliable vehicle is required.
- A minimum of 2 years experience supervising staff (e.g., leading, motivating, monitoring, and evaluating performance).
- A minimum of 2 years work experience working with people with developmental, psychological, emotional and/or physical disabilities, preferably with an employment focus.
- A minimum of 2 years experience supporting individuals with barriers to employment preferred.
- Previous experience maintaining successful relationships with community groups, employers, government, and referral agencies.
Knowledge and Skill Set
- Well-developed coaching and supervisory skills.
- Well developed understanding of the numerous employment and employability barriers that individuals with developmental, psychological, emotional and/or physical disabilities face.
- Ability to identify and mitigate employment barriers.
- Well developed interpersonal helping skills, oral and written communication skills.
- A client centred approach along with a strength-based perspective in all areas of work.
- Excellent organization, time, and general management skills.
- Highly self-motivated, and able to work independently and as part of a team, awareness of community resources and referral sources.
- Excellent relationship building and networking skills; able to build rapport with participants and families, staff, as well as community partners and local businesses.
- Well-developed presentation and facilitation skills; able to engage an audience and facilitate respectful conversation.
- Strong computer skills, able to use Office 365 and client databases.
- Nonviolent Crisis Intervention Training an asset.
- This position requires meeting with participants, families, and employers in-person, requiring adherence to COVID-19 safety protocols.
- Must be available to work in person and virtually during regular working hours, Monday to Friday (may work occasional evenings and weekends to provide job coaching and support participants work experience).
- This position requires driving and use of personal vehicle.
- May work with individuals with complex barriers to employment.
- This position works in a multi-disciplinary collaborative team.