Job Posting 70546

Norwood Child and Family Resource Centre
Edmonton area, 9516-114 Avenue
closes in 2 days (Mon, 10 May)
full time  •  The range is $20.36-$22.91/hr ($37,055-$41,696/yr) based on a 35-hour week.

Full Time (35 hours per week)


Are you looking to make a difference in your community?
Join the Norwood team and start making a difference today!

Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families with children birth – 6 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment.  Parent education opportunities are created to support building the capacity of families.  Family support services are provided to support families as the child’s first and most important teacher.  Information and referral is a key practice in supporting families to grow and learn within their own communities.  Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community.  For more information, visit

Norwood provides the following:

  • Great benefits plan
  • 5 weeks of paid time off per year (1 week at Spring Break, 2 weeks at Christmas and 2 weeks’ vacation)
  • 12 sick/personal leave days per year
  • Service recognition and employee awards
  • 2 staff fun/appreciation days per year
  • Strong focus on employee wellness and work-life balance
  • Supportive of ongoing professional development
  • A compassionate team environment

The Receptionist provides support for Norwood by answering the phones, greeting visitors, and providing administrative support for staff. As one of the first people that visitors and participants meet at the Agency, the Receptionist models the values of the Agency through a friendly, compassionate, and professional manner.

This position requires a flexible work schedule that may occasionally include evenings and weekends to meet the needs of the families.

Norwood staff are guided by the following Team Charter: (SPIRIT)

  • Support – We utilize one another’s strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
  • Passion – We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
  • Integrity – We are honest, trustworthy, transparent, and accountable with each other.
  • Respect – We accept others without judgment and recognize that every individual is a person of value.
  • Inclusivity – We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.
  • Team – We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision please consider joining our team.

Reporting to the Operations Manager, the Receptionist is responsible for the following:

  • Answering, screening and forwarding incoming phone calls
  • Screening and triaging email support requests from colleagues
  • Greeting visitors and answering basic inquiries about the Agency’s services and programs and/or referring questions to the appropriate staff and/or services in the community
  • Providing administrative support to staff, i.e. filing, printing and collating documents, booking appointments, laminating, building reference binders, etc.
  • Maintaining and ordering office supplies as needed
  • Opening, closing and securing the building as scheduled
  • Registering participants for groups and Agency events
  • Maintaining agency display board, tracking sheets, and staff directories

The ideal candidate will possess the following qualifications:

  • Minimum of 2 years’ experience in a busy reception or office environment
  • Competent navigating the Internet, and using MS Office, particularly Outlook
  • Excellent interpersonal and communication skills
  • Excellent multitasking skills and able to stay calm in a busy environment
  • An enthusiasm for engaging with people and excellent customer service skills
  • Comfortable working with children and families from diverse cultural and socio-economic backgrounds
  • Valid driver’s license and access to a reliable vehicle
  • Criminal Record Check and Child Welfare Intervention Record Check (findings will be reviewed on a case-by- case basis)

The starting hourly range for this role is $20.36-$22.91 per hour ($37,055-$41,696 per year) based on a 35-hour week.

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTQ2S communities.

Closing Deadline: Until Suitable Candidate is Found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please note: Due to COVID-19, interviews may be conducted virtually using the Zoom video software platform

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!