A leader in hospice palliative care service, Hospice Waterloo Region has opened a new facility, located in North Waterloo, that provides community outreach and residence hospice services. The Counsellor, Residence Services works as part of an interdisciplinary team in the Cook Family Residence to provide care to vulnerable individuals at end of life and their families with compassion, empathy and an understanding that caring for the family is central to excellent hospice care. You have strong communication skills, are used to working on an interdisciplinary team and comfortable working within a team that includes a strong core of volunteers.
POSITION SPECIFIC RESPONSIBILITIES
- Provides quality support to individual residents and their caregivers.
- Conducts comprehensive psychological assessments of residents and caregivers and interprets the information using a variety of modalities in accordance with professional standards and best-practice.
- Works in close collaboration with other members of the Clinical team to undertake assessment and develop comprehensive care planning for residents and their caregivers.
- Offers counselling based on sound theoretical knowledge of hospice palliative care and grief processes, along with wider counselling methods.
- Facilitates family meetings and resident interactions in a way that meets resident and caregivers needs and in compliance with current professional standards.
- Acts as liaison between the Residential Director of Care and staff and the Community Hospice Team to facilitate volunteer services for residents and caregivers
- Proactively provides bereavement follow-up and linkages to appropriate community resources.
- Contributes to post death de-brief support of staff, including linking staff to appropriate resources when needed
- Work is informed by using a trauma informed, anti-oppressive, strengths-based, client centered approach within a Positive Space setting.
- Work is performed in a Positive Space setting where the counsellor must be knowledgeable and proficient in the use of de-escalation techniques used to prevent or manage conflict and/or disruptive behaviors.
- Acts as an available resource for community groups, agencies and persons.
- Participates in multi-disciplinary HPC community rounds, residence rounds and general staff meetings.
- Leads in the development and delivery of PD to staff around EOL topics.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Minimum of 3 years’ counselling experience in a hospice palliative care setting, or in grief and bereavement counselling.
- A Master’s Degree, Undergraduate Degree or 3-year Diploma in Human Services such as:
- Social Work
- Divinity with Clinical Pastoral Counselling qualifications
- Or other applicable field in Health Care in an allied field
- Undergraduate Degree or Graduate Degree/diploma in Art Therapies such as Art Therapy, Music therapy, Expressive Arts therapy, and is a registered member of their respective College such as OATA, OEATA, CAMT, with experience in a health care setting considered an asset.
- A diploma or certificate in Death and Dying Studies, Thanatology or other training in hospice palliative care.
SKILLS AND ATTRIBUTES
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Strong knowledge of community resources appropriate for families in need of hospice palliative care or bereavement support.
- Excellent interpersonal, communication and presentation skills.
- Skilled in the use of technology, MS office, Teams, Zoom, OTN, Doxy.
- Demonstrated skills in a variety of clinical modalities including individual, marital, family and group.
- Comfortable dealing with end-of-life issues and providing guidance and support to caregivers and team members.
- Working knowledge of medical terminology and end of life diagnoses preferred