Job Posting 70571

Communications Coordinator
Hospice of Waterloo Region
Southern Ontario
closed yesterday (Mon, 10 May)
full time


A leader in hospice palliative care service, Hospice Waterloo Region has opened a new facility, located in North Waterloo, that provides community outreach and residence hospice services.   The Communications Coordinator, is responsible for Hospice Waterloo Region’s internal and external communications and brand implementation which includes, all print, social media, and web content.  Work is performed within the framework of the mission, vision, values, and quality management of Hospice Waterloo Region (HWR) and the Coordinator demonstrates a strong understanding and commitment to hospice palliative care.



  • Identifies and develops external communication plans that support the engagement of a wide range of stakeholders and audiences ensuring consistent messaging across platforms and media
  • Leads the development and implementation of an effective internal communications program to foster increased information sharing amongst the staff, volunteers and other stakeholders
  • Ensures websites are current, with timely news, events, and announcements, and other content that highlights the work of HWR
  • Conducts research and interviews, writes and edits compelling copy for stories that support strategic initiatives
  • Writes and edits online content in alignment with digital content writing best practices and web accessibility legislative requirements and provides editorial support for web content as required
  • Works with social media consultant to establish a strategy for a meaningful social media presence using a variety of platforms (Twitter, Facebook, YouTube, etc.)
  • Utilizes photography, video and other visual storytelling tools
  • Demonstrates creativity in developing strategies to engage the broader community
  • Attends events to compose notes capturing key messages, take photographs and network with attendees to provide content for stories
  • Maintains an exceptional understanding of brand guidelines and promotes a unified look and feel through the creation and maintenance of suites of promotional material
  • Advances equity, diversity and inclusion in all materials and efforts
  • Writes and edits presentations, reports and documentation, including manuals, forms and processes to support various departments



  • University degree in communications or relevant discipline, or an equivalent combination of education and experience
  • Four years relevant experience in communications and web content management tools, including social media platforms preferably in a non-profit setting
  • Demonstrated experience writing communication pieces, editing and proofreading short and long copy
  • Experience with publication software, video editing and photo editing software an asset
  • Ability to work effectively and diplomatically with individuals and groups with diverse perspectives and backgrounds
  • Ability to communicate effectively and foster positive relations in a dispersed environment
  • Ability to develop and maintain cooperative and productive working relationships
  • Demonstrated ability to adapt writing styles for various purposes, excellent written communication skills, and ability to compose reports and other written materials
  • Ability to think critically and analytically, and distill complex information in a manner that facilitates understanding for different audiences
  • Ability to maintain confidentiality and deal with information of a sensitive nature with discretion
  • Demonstrated ability to work independently with a high level of initiative and flexibility to accomplish objectives in an environment with changing priorities and constant interruptions



  • High level of accuracy and attention to detail
  • Exceptional written and verbal communication skills
  • Strong organizational and time management skills to manage multiple priorities, simultaneous or overlapping deadlines, and work effectively under pressure
  • Highly proficient with MS Office, SharePoint, Adobe, and editing software
  • Ability to learn new web tools and adapt to new technologies

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