Acting Manager, Family Outreach and Mental Health
Carya Calgary area
closes in 4 days (Wed, 12 May) full time
At carya (formerly Calgary Family Services), we know that the strength of our community is rooted in its people. That’s why we’ve dedicated more than 110 years of service to creating healthier, more connected communities in Calgary.
With numerous programs for youth, families, and older adults, we provide a spectrum of mental health and social inclusion services for people of all ages - from babies to youth to older adults - and their support networks. Our highly skilled team encourages thousands of Calgarians each year to discover their full potential and build flourishing relationships with their families and community.
This position reports to the Director of Strong Families in Community.
Position Summary Our strength is our people, who together with their diverse backgrounds create a workplace where both people and excellence is valued and innovation and collaboration lived out. The Manager of Family Outreach and Mental Health is responsible for the oversight of clinical family programs that predominantly occur in the community or family home. This management portfolio is heavily partnered and requires significant reporting and relationship management with Children’s Services including the Family Resource Network. This portfolio also partners closely with Catholic Family Service, and FFT LLC as key stakeholders. This manager is responsible for staffing and staff management, quality assurance, funding reporting, and proposals. The manager also provides agency wide leadership and supports agency initiatives where appropriate.
Relationships are the how and the why of the work we do. This manager role requires the skill and knowledge in leading teams through change and transition. This includes sharing and holding program, department and organizational vision as well as agility, innovative and creative thinking while nurturing a healthy staff and agency culture.
Administration and Program Leadership
Participate in developing and implementing the strategic direction of the Strong Families in Community (SFC) Department with a clear commitment to the principles of Truth and Reconciliation, trauma informed practice, and a natural supports framework
Lead and motivate the various teams to achieve the outcomes outlined in program logic models, agreements and contracts; align with the framework offered by the agency policies, strategic direction, vision, mission and values
Oversee quality assurance processes and accountabilities for family and community counseling supervisors and teams to push the boundaries on excellence and innovation
Monitor outcome data and utilizes it to inform program development and decision making
Coordinate with the Director and SFC managers regarding service delivery, administrative and community issues
Oversee staff recruitment, orientation, development and evaluation
Leads nominal and funding reports for all Family Outreach and Mental Health programs, and leads or supports with all proposals related to these programs
Supervision and Staff Development
Is familiar with current clinical methodologies and committed to continual learning of leading and best practices demonstrated in research
Provide strong leadership and cultivate a culture of excellence, respect, accountability, self care, innovation and collaboration
Mentor and support supervisors in clinical and administrative support to their teams.
Be a resource to staff and management on current research, trends, methodologies and approaches relevant to the presentation and treatment of mental health and social isolation concerns in children, youth and adults
Assist supervisors and the team with clinical ethics, having familiarity with ethical decision making and statutory policies affecting clients
Implement fair and consistent personnel practices, including identifying areas of growth and development for directly reporting staff, facilitating regular supervisions and annual reviews, and ensuring they reflect the policies and procedures of the agency
Actively seek training opportunities for staff and develop cost effective methods for training in coordination with the Director and other managers
Assist the Director to lead change to continue to push the boundaries of service delivery excellence towards client centred, culturally safe, effective and responsive programs
Demonstrate a commitment to principles of Truth and Reconciliation
Create and communicate desired outcomes and that service targets are achieved
Participate in the development, measurement and collection of program and funder outcomes
Collaborate within an integrative continuum of both Carya and partner programs
Ensure that SFC staff maintain proper records as required by the program, agency and funder
Assist the Director in preparing departmental budgets
Monitor program budgets and program spending, and anticipate program needs to inform future budgets and fund development opportunities
Participate in agency leadership meetings and other agency initiatives
Establish and maintain strong working relationships with staff, colleagues, service providers, community and funders
Actively encourage community and first voice support to Carya purpose and ambition.
Be available to provide coverage for other leadership members within the organization and support to other staff
Represent Carya and its brand in the larger sector and champion agency mission and values
Qualifications & Experience
Graduate degree in Social Work or Psychology with related experience in a clinical setting
Demonstrable skills and experience in family and brief counseling and group methodology, various counseling theoretical frameworks and theories including attachment, developmental, family systems and group theory
Completion of Natural Supports Framework training
Certification with the Alberta Family wellness Initiative’s Core Brain Story
Supervision of clinical teams for at least 5 years
Familiarity with client management programs, data collection and outcomes reporting is required.
Previous experience with research, and/or grant writing experience is a definite asset
Maintain professional registration with their professional body and perform duties in accordance with the code of ethics and values, as delineated by their governing body and provincial standards
Advanced skills in Microsoft applications (Outlook, Word, PowerPoint)
Familiarity with Microsoft Teams is a definite asset
Please note the successful candidate must successfully complete a Criminal Record Check, Vulnerable sector clearance and Child Intervention Check if not completed within the past two years.
Full Time Regular (1.0 FTE, 37.5 hours per week) Salary to commensurate with education and experience carya offers a competitive benefits package with excellent work/life balance and paid time off
Closing Date May 12 at 11:59pm
If you are seeking a genuine challenge in a workplace where excellence is valued and the atmosphere is supportive, please send your résumé to:
Carya is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.
How to Apply
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