Job Posting 70674

Safehouse, Outreach Worker, Day
Family Services of Greater Vancouver
Vancouver & Lower Mainland, Vancouver
closed yesterday (Fri, 7 May)
full time  •  $1,686.30 gross bi-weekly with a competitive benefits & pension

JOB OPPORTUNITY: Safehouse Outreach Worker


Safehouse Outreach Worker Competition #39-21



Directions believes in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. For many youths, home is not a place of safety or belonging. We strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 


Directions Youth Services provides 24/7 support to assist youth under the age of 25 to connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs 12+ programs inclusive of shelter and drop-in, safe houses, detox and other unique programs for youth throughout Vancouver and employs more than 220 passionate, team members.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.



This is a full-time position (35hr/week) reporting to the Team Leader Directions Youth Safehouse. This position is located at our undisclosed Safehouse location which is a voluntary co-ed residential program for at-risk youth aged 16 – 18 years who need a safe place to stay. This position works independently and is part of the greater Safehouse staff team. The position works with youth, currently staying in the Safehouse with a focus on connecting youth with health care, mental health supports, substance use supports, and engaging in independence planning services. Safehouse accepts intakes 24 hours a day, seven days a week, and it serves youth from all over the Lower Mainland. Ability to work days and some evenings to accommodate client and program needs.



  • Create rapport and trusting, non-judgmental relationships with youth in Safehouse.
  • Attend appointments and activities with youth in the community.
  • Attend and participate at community meetings and forums to ensure appropriate service provision for the youth accessing the Directions Youth Safehouse program
  • Monitor individual service-plans in collaboration with the youth, other service-providers and colleagues.
  • Provide on-floor support at the Safehouse when required
  • Maintain professional, positive relationships with community partners including MCFD, VACFSS, VHC and other service-providers.
  • Maintain accurate logs, record keeping, and data entry related to youth files and statistics.
  • Responsible for maintaining knowledge of current best practices and available resources.
  • Ensure clear and concise communication and information transfer to colleagues, community service-providers and management including shift change.
  • Monitor petty cash float and maintain accurate financial records.
  • Attend and participate in staff meetings, supervision sessions and performance evaluation process.
  • Adhere to all program and agency policies and procedures.



Education and training:

  • Completion or in pursuit of Social Work, Child and Youth Care, Psychology or other related degrees/diploma and/or three years of related work experience. A combination of related education and experience can be considered.
  • Current First Aid, Food Safe Level 1 and Non-Violent Crisis Intervention certificates are required.
  • Valid BC drivers license – Submission of abstract is required


  • Professional verbal, written and interpersonal skills, including basic computer literacy
  • Experience assisting youth in crisis.


  • Ability to establish and maintain rapport with clients
  • Ability to deal effectively with conflict situations by utilizing non-violent crisis intervention skills
  • Ability to work independently and as part of a team
  • Ability to work with culturally diverse and marginalized populations
  • Physical ability to carry out the duties of the position
  • Knowledge of issues/needs of high risk and/or street involved youth including harm reduction and low barrier resources.



  • Friendly work environment
  • Flexible working hours
  • Support the local community
  • Rewarding experience



If this describes you, please submit your application to us through our website:


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


Work Hours: Monday to Friday with flexible schedule dependent on client needs.

Salary/Pay Grade: GS8S1      $1,686.30 gross bi-weekly with a competitive benefits & pension package

Location: Directions Youth Safehouse - Confidential

Start Date: ASAP

Closing Date:  May 7, 2021


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #39-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

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