COSTI REQUIRES SHELTER SUPPORT PERSONS FOR ITS
COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at www.costi.org.
Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.
These are non-union contract positions scheduled to work between 14-28 hours per week.
- Ensures house rules are observed.
- Supports the delivery of programs/orientation and services to the residents.
- Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients.
- Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
- Responsible for sorting and distributing mail, including contacting clients.
- Supports the smooth operation of the Centre, which includes responding to emergencies.
- De-escalates non-violent crises, e.g. client altercation, family conflicts.
- Conducts COVID screening and temperature check for clients.
- Conducts regular room checks and wellness checks.
- Provides emergency intervention in case of client illness and calls paramedics if required.
- Communicates in a timely and professional manner with the supervisor regarding any client concerns.
- Document services to clients and incident reports.
- Supports the general office duties such as answering telephones and responding to client issues.
- Provides interpretation services, as required.
- Communicates in a timely and professional manner with the hotel management regarding any client concerns.
- Community college diploma in community work/human services or equivalent.
- Minimum six (6) months fulltime work experience working in homeless shelters or respite sites
- Excellent communication skills.
- Understanding of issues facing populations experiencing homelessness.
- Demonstrated experience responding to crises and providing supportive counselling.
- Ability to communicate in other languages is an asset.
- Ability to work independently.
- Possession of a valid Naloxone training certificate is required.
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past