Job Posting 70739

Prevention & Diversion Case Manager
Canadian Mental Health Association - Kelowna Branch
Thompson & Okanagan
closing today (Mon, 10 May)
full time


CMHA Kelowna is seeking a talented individual to join our Homelessness Prevention & Diversion team.  This team is focused on assisting citizens of the Central Okanagan who may be at risk of losing their housing and providing smart advice and a solid array of supports that are geared to help change the trajectory of their lives.  This position plays a key case management role within our Homelessness Services Department and overall vision as an organization.

This role is 35 hours per week, generally Monday-Friday from 8:30am-4:00pm.


If you are a strategic connector, who loves to build relationships and likes to maximize the many great of resources in our community, we are interested in hearing from you.  Your focus is on getting to know what’s out there, listening and helping our clients to access resources that will help them to build personal skills to maintain housing stability. 

There are two key tools to support your case management work – Rent Supplements and Rent Bank.

Rent supplements are short-term financial assistance that can be provided for up to 3 months for eligible clients. Rent Supplements are funded by BC Housing and are provided as a timely option for individuals and families who are at risk of homelessness and do not have sufficient funds to maintain their housing.  Rent Supplements are intended to provide a top up to rent or provide “bridge” funds that will help keep an individual housed.

The Central Okanagan Rent Bank (CORB) is an important addition to the range of services available to residents of the Central Okanagan to help improve their housing situation.  The CORB fulfils a need that is not currently served by other housing crisis intervention programs by offering interest-free loans and support to residents who are facing eviction or are having difficulty securing rental property in the region due to a short-term financial setback.  The CORB is part of a network of rent banks operating throughout BC. 

A strong knowledge of the services in the community and the value of how each of these may benefit clients is central to this work. 


  • Responds to client inquiries;
  • Conducts assessments with clients to determine the appropriate service and if they are eligible for a loan or rent supplement;
  • Considers other supports or services that may benefit a client in addition to, or in lieu of a financial assistance, and refers clients to those services;
  • Reviews rent supplement and utility relief applications including verifying supporting documentation;
  • Makes decisions on approval or decline of rent supplements and utility relief, including length and amount of subsidy if approved;
  • Performs 6 and 12 month follow up calls with clients who received a rent supplement;
  • Assists with applications and reviews loan applications, verifies information submitted including supporting documentation;
  • Prepares recommendations to a Loan Committee/Approver in cases where the Case Manager believes the client meets the criteria for a loan;
  • Explains loan terms and conditions to clients and manages loan agreement signing with clients;
  • Liaises with appropriate Finance team members to set up loan repayments;
  • Maintains contact with clients over the period of loan repayments to manage issues arising during loan repayment and to ensure successful repayment of the loan in full;
  • Holds a small caseload of clients who have graduated from intensive case management programs.
  • Attends weekly case review and team meetings with the Homelessness Services team.

In addition to the client-facing responsibilities of this role, the Prevention & Diversion Case Manager is responsible for:

  • Maintaining program statistics and reports and working collaboratively with other team members to ensure the success of the program;
  • Providing regular updates to CMHA Kelowna management of program statistics and key learnings;
  • Actively participating, as the representative of the Central Okanagan Rent Bank, in the network of BC rent banks as facilitated by BC Rent Bank;
  • Exploring funding opportunities through direct asks to developers, donors, private companies, and other relevant agencies;
  • Acting as the main contact for general enquiries from local service agencies, companies and potential donors;
  • Attending relevant meetings and conferences with a direct focus on housing issues;
  • Maintaining program forms and marketing materials, as needed; and
  • Working closely and collaboratively with the Prevention & Diversion team including the Market Rental Coordinator, and Finance Department to ensure continuity of services;


  • Minimum 4-year degree from a recognized post-secondary institution in a field that helps you to be a good critical thinker. A relevant two-year diploma plus extensive experience may also be considered;
  • Experience providing case management services for at-risk and/or marginalized populations.
  • Demonstrated customer service skills;
  • Strong relationship builder and connector;
  • Ability to function effectively in difficult, emotionally charged, and/or crisis situations is required;
  • Willingness to work holistically with clients to help them access a range of services, depending on needs identified through assessment;
  • Comfortable with basic financial concepts and tools such as household budgets, comparing income vs expenses, credit, debt, interest and loans;
  • Familiarity with or willingness to learn and understand basic loan contract terms and conditions;
  • Ability to explain the rent bank loan and loan agreements in simple, easy-to-understand terms to clients;
  • Comfortable working with computer applications; databases and excel spreadsheets, strong computer skills an asset;
  • Knowledge of local resources related to housing, social and financial services is an asset.
  • Clear criminal record check.


  • Dental Care
  • Extended Health Care
  • Vision Care
  • RRSP matching program
  • 3 weeks of vacation time
  • Generous sick time

To apply for this exciting role, please forward a cover letter and resume to John West, Human Resources Coordinator, at by May 10, 2021.

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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