Job Posting 70745

Administrative and Customer Service Representative
FoodShare Toronto
Toronto Metro area
closes in 4 days (Wed, 12 May)
full time - term / contract  •  $22.08/hour

Job title: Administrative and Customer Service Representative

Please note: Interested applicants must be registered with Miziwe Biik Aboriginal Employment and Services to be eligible for this position

Main Tasks:

This position will support both FoodShare’s Supportive Partnership Platform and Social Enterprise teams by conducting various administrative and customer service related activities. The Administrative and Customer Service Representative will be the first point of contact for many of FoodShare’s stakeholders when they have an inquiry.

Detailed Job Description:

  • Supportive Partnership Platform Administrative Support (50%)
    • Assist in reviewing expense reports and program budgets of SPP groups
    • Assist in community evaluation of Good Food Markets including disseminating surveys, supporting focus groups, and data entry
    • Assist core team members in planning and organizing logistics for community trainings, meetings and events, with stakeholders and community residents related to the project onsite and in community 
    • Support grassroots groups on our  Supportive Partnerships Platform in organizing, planning, and attending their online events
    • Document weekly activities and tracking relevant information
    • Prepare SPP monthly newsletter to share resources and success stories across SPP groups
  • Social Enterprise Support (50%)
    • Answer all phone and email inquiries related to social enterprise activities and redirect calls and messages as required in a timely manner.
    • Ensure accuracy of data in the Good Food Box’s ecommerce platform. 
    • Liaise with the warehouse and delivery team as required to troubleshoot customers’ delivery issues.
  • Participate in FoodShare staff and team meetings
  • Handle other duties as assigned.

Required Qualifications, Knowledge and Experience

  • Interested applicants must be registered with Miziwe Biik Aboriginal Employment and Services to be eligible for this position
  • Interest in community-led food projects and/or neighbourhood-based community organizing
  • Commitment to principles of food justice and equity
  • Demonstrated ability to work within a diverse community (people of different ages, abilities and cultural backgrounds)
  • Data entry and record keeping skills 
  • Interest in accounting, budget monitoring and evaluation activities 
  • Effective communication and organizational skills
  • Demonstrated ability to work independently and as part of a team 
  • Familiar with Google Suite
  • Self directed, positive attitude with demonstrated passion for FoodShare’s mission
  • Knowledge of Shopify an asset
  • Customer service experience an asset
  • Availability to work evenings and weekends

Salary: $22.08/hour for 35 hours per week

Benefits: $1,000 reimbursement for extended health benefits (prorated based on start date)

Contract Type: Contract fixed term beginning in April 2021 (date to be confirmed with selected applicant) and ending on March 31, 2022

Reports to: Senior Director

Supervise: Community Action Support Sr. Manager and, Social Enterprise Operations Sr. Manager

TO APPLY: Please submit your cover letter and resume to by May 12, 2021 5:00 pm.

Please note:

FoodShare is a food justice organization. This means that we are committed to working to identify and dismantle systemic forms of oppression that cause and perpetuate food security inequities. 

Racialized people and others from equity-seeking groups are over-represented in food insecurity and poverty statistics, but are significantly under-represented in community based food organizations. We believe that those most affected by an issue must have access to paid positions in organizations tasked with challenging poverty and food insecurity. FoodShare strives to create a workspace that reflects the diversity of identities and lived experiences that exist within the communities we work alongside. 

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