Job Posting 70756

Manager, Emergency Shelter
The Salvation Army Belkin House
Vancouver & Lower Mainland
555 Homer St. Vancouver, BC V6B 1K8
closes in 2 days (Wed, 12 May)
full time


POSITION: Manager, Emergency Shelter

Regular, Full-time  (40 hours per week)

FACILITY : Belkin House,   Vancouver

Job No. 0186



The Emergency Shelter Manager provides Christian leadership through the oversight, supervision, development and monitoring of the Emergency Shelter Program.


The Emergency Shelter Manager provides effective, efficient and safe Shelter operations within the framework of the mission and goals of Belkin House, and in adherence to the Funder’s standards and Belkin House’s published policies and procedures.


RESPONSIBILITIES (includes but not limited to the following)

  • Coordinate the delivery of Emergency Shelter programs
  • Hiring, orientating onboarding, and training, evaluating, disciplining and terminating in consultation with Human Relations and the Residential Director
  • Schedules staff in accordance with staffing model and contractual requirements; on-call responsibilities for staffing and emergencies; deals with complaints/grievances within a unionized environment
  • Organizing and overseeing all areas of shelter team development including staff training, team meetings, and staff appreciation
  • Ensures Operational services are in compliance with ‘The Salvation Army Emergency Shelter Operating Principles’ and Client-centered Trauma Informed Care
  • Coordinate the provision of the Case Management Plan Process including intake, counseling, support, referral, networking and other direct services
  • Establishes and maintains proper records and files for the program, writes progress reports and provides outcomes of the program and the progress of residents
  • Liaises with community resources and encourages community involvement in the program
  • Monitors staff safety practices in compliance with health and safety standards, and prepares, analyzes, submits and acts on incident reports
  • Participates in the development of policy and procedures
  • Coordinates the conducting of physical searches; maintains appropriate records of searches and house logs
  • Ensures the safety, security and upkeep of the building and grounds
  • Provides statistical and evaluative information to management levels when required
  • Responsible for purchasing supplies and maintaining inventories
  • Performs the other duties outlined below:


Other Specific Duties:


  • Ensures that a proper Christian spiritual focus is applied to Emergency Shelter programs & initiatives.
  • Responsible to demonstrate a positive, professional role model and contribute to the mission and goals of Belkin House.
  • Oversee intake process of clients to capture required confidential background information and for ensuring all reporting is accurate, timely, and effective.
  • Responsible for shelter client orientation to Belkin House’s philosophy, policies and procedures; including all safety procedures.
  • Maintaining awareness of shelter related problems (client or facility related) experienced by clients. Ensure reporting procedures to other department managers and supervisors, and efficient and effective client feedback mechanisms.
  • Responsible for providing appropriate crisis intervention, basic counseling skills, and support as required.
  • Represent Belkin House on various committees and works with other social services agencies within the community.
  • Provide client with liaison and referral services, as required, to internal services and other social service agencies / resources.
  • Developing and Maintain program and statistical reporting; ensure all required documentation is timely, accurate and complete and meets with Funder requirements.
  • Follow-up and investigation of all shelter incidents and for making appropriate recommendations.
  • Attends and participates in meetings as required.
  • Works with Director to develop programs and procedures as related to client care.
  • Responsible for developing professionally through attendance at conferences, seminars, and other various training and /or educational courses.
  • Responsible for maintaining knowledge base of upcoming trends and changes within the social services field.
  • Responsible for development and succession planning for shelter positions.

 (The above is just a general overview of the duties and responsibilities of the position.  It is not the complete list of responsibilities.)




The successful job applicant will have completed two (2) years or more of Community College.

NOTE: An alternative level of education and experience may be acceptable.



The successful applicant will hold/have:

•        Criminal Police Investigation Check (CPIC)

•        Valid First Aid/CPR certificate

•        Non-violent Crisis Intervention (if not certified upon hire, required within 6 months of successful           qualification)

•        Inter-personal Conflict Resolution (if not certified upon hire, required within 12 months of       successful qualification)



The incumbent must have the following experience before hire:

One year but less than three years of prior related experience, including, experience working with adults in an institutional or residential setting and supervisory experience.

  • Demonstrated knowledge of and experience with theory, principles and practices specifically in the human services field and issues including domestic violence/abuse, substance abuse, mental health, and homelessness issues is required.
  • Demonstrated computer skills preferably in Microsoft Office applications are required.
  • Demonstrated understanding of financial and statistical reporting is preferred.
  • Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills.
  • Demonstrated ability to communicate effectively both orally and in writing is essential.
  • Demonstrated ability to work independently or in a team setting.
  • Must be able to obtain Correction Service Canada clearance and clearance from The Salvation Army’s Child Abuse Registry is a condition of employment.

SALARY                     :           Pay Grade 6


TERMS                       :           Regular, Full-time (40 hours/week)


DAYS & TIME            :           Monday to Friday (8:30am – 5:00pm) 


NO. OF VACANCIES :          1



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