Job Posting 70783

Compliance Case Manager
BC Housing
Vancouver & Lower Mainland
Burnaby, BC
closes in 19 days (Sun, 30 May)
full time

Reporting to the Deputy Registrar, Compliance, the Manager, Compliance Case is responsible for coordinating the efficient day-to-day workflow of compliance investigations, ensuring files are handled in accordance with Licensing & Consumer Services (LCS) policy and process and the intent of the Homeowner Protection Act (the Act) and its regulations. He/she/they provides full supervision to the Compliance Analysts and functional leadership to the Compliance Investigators. The position manages the more complex, sensitive, high risk compliance files in accordance with the duties of the Compliance Officer as specified in the Act, and reviews investigations, develops and recommends strategic solutions to complex cases, and provides support to the Deputy Registrar and Registrar regarding Compliance Order appeals, suspension/cancellation of Licences and Owner Builder Authorizations, issuance of Monetary Penalties, and/or the laying of charges under the Act and its regulations. The incumbent develops and fosters strong working relationships with stakeholders, and facilitates opportunities for initiating new ways of working effectively with stakeholders in accomplishing business objectives.


The successful candidate will have the following:


  • Bachelor’s degree in a relevant discipline such as law, criminology or business administration.
  • Extensive experience in senior level positions conducting highly complex and sensitive compliance investigations.
  • Considerable experience in the residential construction industry, including its business practices and the municipal building process. Considerable experience in supervising staff engaged in compliance reviews and investigations.
  • Or an equivalent combination of education, training and experience acceptable to the Employer.


  • Extensive knowledge and understanding of the theories, principles, standards and practices of compliance auditing and investigation
  • Considerable knowledge and understanding of the Homeowners Protection Act and its Regulations, and of BC Housing’s programs and policies with respect to increasing consumer protection for homebuyers
  • Considerable knowledge and understanding of the residential construction industry and the municipal building and permitting process in BC
  • Considerable knowledge and understanding of proceedings in administrative hearings, quasi-criminal hearings and civil court
  • Proficient in the use of computer applications
  • Strong analytical, research and problem-solving skills, and the ability to reason through complex issues with containing competing interests
  • Excellent communication, interpersonal and relationship management skills, ability to work well in communicating with diverse audiences, and ability to exercise sound judgment, discretion, tact and diplomacy in difficult, potentially hostile and confrontational situations
  • Strong report writing skills, including the ability to prepare and present Compliance Orders, recommendations for the issuance of Monetary Penalties and Reports to Crown Counsel
  • Excellent note-taking skills and the ability to enter well written, self-explanatory notes within a Licensing Database in a timely manner
  • Ability to establish and maintain constructive working relationships with various external stakeholders to facilitate the resolution of compliance issues and ensure co-operation and good information flow between offices
  • Ability to lead, coach and motivate staff in a team setting.
  • Ability to coordinate a large and diverse case load of complex audits and investigations, assign cases to investigative staff, and provide guidance and advice to staff in the resolution of compliance issues
  • Ability to manage a diverse caseload of complex, sensitive and high risk cases involving extensive consultation with external parties and stakeholders

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, Persons with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.


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