Under the oversight and direction of the Chief Services Officer, this management position ensures the provision of a scope of community
based services for adults and children with developmental disabilities that are consistent with the philosophy and mandate
Duties and responsibilities
1. Organizational Leadership:
Positively promote and model the vision, mission and policies of MACL and communicate the inherent value of the
people MACL serves.
Liaise with staff of government, community agencies, community care licensing and funders as necessary, ensuring
that effective and professional relations are maintained
Develop, maintain and act as a role model for written operational policies and procedures, including best practises
and other written expectations
At the request of the CEO or CSO, represent the agency by attendance at meetings, speaking engagements,
participation in community and/or fund raising events and other functions. Prepare reports, conduct special studies
and make educational or public relations presentations as requested
Maintain print materials that accurately represent each program in assigned portfolio
Provide leadership to assigned interdepartmental committees and initiatives
Provide temporary leadership coverage to programs outside of portfolio to ensure continuity of leadership support
during leaves of other Program Directors
As assigned, complete other duties and tasks related to the larger organization.
2. Manage Employees and Contractors:
Supervise, support, mentor and coach program supervisors
Establish and maintain effective personnel practices with direct reports and program staff which create and
coordinate a resourceful, responsive team and ensure good labor relations in the areas of hiring, orientation,
performance appraisal, discipline, grievance resolution, and disputes;
Recruit, screen, and select employees, volunteers and practicum students as assigned
Ensure all personnel assigned to portfolio comply with training requirements, work standards, policies, and
Develop team and individual employee skills and performance through the effective use of on-going coaching,
training and progressive counseling.
Ensure all injuries are documented, investigated and followed up as per policy, and submitted to DMI
3. Ensure Service Quality:
Ensure effective person centered service delivery is consistent with the MACL mission, mandate, policy and
Develop and administer standards and accountability mechanisms which assure a high level of program quality and
which are in accordance with MACL policies and goals approved by the CSO
Communicate with the leadership team about client services issues and successes, through informal channels,
written reports, and formal presentations. Act as a resource to the Executive leadership
Ensure that detailed records are maintained detailing client service delivery
Remain current with best practices, legislative changes and industry standards
Continually assess assigned portfolio for areas of improvement, efficiency and effectiveness. Keep CSO informed
of areas that are better or worse than expected.
Monitor the service delivery of professionals, resources and others workers, including volunteers, while they
provide services to ensure that the necessary structure, consistency, quality and suitability are present to meet
Notify CSO immediately of unmet needs or complaints of families and persons served and other stakeholders.
Investigate and work with CSO to resolve such issues.
Ensure programs are in compliance with all regulations and standards, including WorkSafe, Collective Agreement,
MCFD, CLBC, and CARF. Ensure the safety, cleanliness and maintenance of assigned program sites.
Provide direct service in order to teach others, resolve issues and/or problems;
Ensure that documentation of all financial, staff/personnel, and client information is completed in a professional
and timely manner
Assess and evaluate the risks associated with new and existing contracts
Maintain records to document service delivery of assigned portfolio, and provide reports to funders
In consultation with the Executive Director and Director of Financial Services, develop, monitor and control
portfolio budgets. Review financial statements, authorize expenditures within policy limits, and approve
Relevant B.Ed/B.A./BSW degree or higher or equivalent combination of direct experience and education
Minimum 3 years supervisory experience (preferably within the Community Living field)
Excellent knowledge of theory, principles and goals of the Community Living movement
Ability to build and maintain ethical relationships and networks
Proficiency in Microsoft Word, Outlook
Approved Criminal Record search
Approved Driver's Abstract
Physician's report verifying good physical and mental health
Ethics and Integrity
Enforcing Laws, Rules and Regulations
Communication – both verbal and written
Coaching and mentoring
Network and relationship building
Person and Family Centered Focus
Energy and Stress Management
Decision Making and Judgement
Planning and Organizing
The Program Director works in mostly in an office environment, at a desk with extended periods of sitting and
keyboarding. Regular teaching, training and remote site visits are also functions of this position. This Management
position is salaried (pro-rated for part-time) with a typical work week of Monday through Friday with a flexibility of daily
work hours and a minimum average hours as described in the hiring letter. Evening and weekend work is sometimes
required to respond to emergencies and to attend meetings or events. Fill-in for direct reports or other Program Directors
is sometimes required. Work from home may be approved in certain situations.
The starting salary range for this position is $71,000 to $75,000 annually based on skills and experience. We offer a
generous benefits package including extended health, dental, ongoing training & development and membership in the
Municipal Pension Plan.
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