Job Posting 70844

Support Worker, Plusone Mentoring
YMCA of Greater Vancouver
Work From Home, Vancouver & Lower Mainland
Tong Louie Family YMCA
closing today (Thu, 13 May)
full time - term / contract  •  Under review

Date Posted:       May 3, 2021


Position Title:      Support Worker, Plusone Mentoring  


Location:             Tong Louie Family YMCA, Surrey

Regular travel required across Surrey for meetings and events

Some work will be done remotely until further notice


Terms:                 Temporary, Full-Time 

Hours:                  35 hours per week

Shift:                    Monday - Friday (some evenings and weekends required for trainings and group activities) 


Salary:                 Under review


Start Date:           As soon as possible       

End Date:            December 31, 2021, with possibility of extension based on funding


Reports to:          Manager, Youth Programs 



The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behaviour—we do the right thing, put people first, keep our promises and lead by example. 


For 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. As the Lower Mainland’s largest independent charity, the YMCA of Greater Vancouver provides services in health & fitness, child care, camping, employment & community services to over 120,000 participants annually. The YMCA of Greater Vancouver is accredited by the Imagine Canada national Standards Program for excellence and compliance in non-profit accountability, transparency and governance. 


Plusone Mentoring is a program designed to engage youth-at-risk in the community, ages 12-17 years old, to increase the protective factors that will help ensure their future success and personal well-being. Youth participants (mentees) spend 1 year in the program where they meet weekly with their mentor and are accompanied in sports and recreation, group, and capacity building activities. 


Nature & Scope:                   

Under the supervision of the Plusone Mentoring Manager, the Support Worker is responsible for an annual cohort of 20 volunteer adult mentors and their 20 mentees at the Tong Louie YMCA, in Surrey. The Support Worker works in conjunction with a second Support worker to coordinate all aspects of the Plusone Mentoring program. Travel is required across Surrey on a regular basis for meetings and activities. Additional travel is required across Canada once per year to attend mandatory program training and development.  



  • Supervises an annual cohort of 20 volunteer adult mentors and 20 youth participants (mentees)
  • Recruitment, screening, and training of volunteer mentors. As well as recruitment of youth participants.
  • Develops and manages partnerships with various community stakeholders (School districts, youth serving agencies, police, Ministry of Children and Family Development, Youth Probation, etc.) for the purpose ofrecruiting volunteers and participants, offering services to participants and their families, providing training and support to mentors, etc. 
  • Matches mentors and mentees based on skills, interests, and participant needs
  • Conducts meetings with potential participants’ families, as well as maintains communication with parent/ caregiver during the youths’ participation in the program
  • Coordinates weekly schedules to provide mentoring pairs access to YMCA facilities for the purpose ofsports and recreation activities. Virtual Programming during COVID
  • Supports and supervises mentors to ensure that mentoring relationships are healthy and meeting intended objectives
  • Organizes and coordinates regular (8-10 per year) group and capacity building activities for mentors and mentees
  • Responsible for ensuring all tracking documents, plans, and reports are completed and entered in the online database in a timely manner for the purposes of reporting and evaluation
  • Supports mentors to complete weekly reports and tracks progress to ensure reports are submitted on time
  • Ensure fiscal responsibility by spending program budget appropriately and tracking expenses
  • Develops individualized action plans, in collaboration with mentors, for each mentee.
  • Facilitates lines of communication and coordinates processes with other YMCA and partner organization youth programs where mentees can be referred or accompanied by their mentor
  • Provides resources and referrals to program participants as needed, to YMCA or external services 
  • Participates in yearly national training/development sessions, which take place across Canada
  • Ensure the safety of all mentors, mentees, staff, and property by following YMCA standards, policies and procedures including the YMCA Code of Conduct, and the YMCA Child Protection & Vulnerable Adult Policy 
  • Understands and integrates the value of philanthropy in both the specific position and Association, andparticipate in the Annual Campaign and/or other fundraising events. 



  • Post-secondary degree or diploma in youth work or related fields
  • Minimum 2 years of experience in youth work or related fields
  • Experience recruiting and supporting volunteers 
  • Experience working in community based partnerships 
  • Ability to work according to a flexible schedule
  • Ability to travel within Surrey, access to a vehicle and a valid driver's license is required
  • Ability to travel within Canada, once per year, for training and development
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date   
  • Current Standard First Aid and CPR-C & AED certificate



In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:

Leading Self

  • Evolve in Professional Capability – Commit to being better
  • Achieve Excellence and Authenticity – Show up with the best version of you

Leading Others

  • Develop the Potential in Others – Help people grow and lead
  • Create a Culture of Connection – Build bridges between people and partners

Leading Mission

  • Think and Act Strategically – Make good decisions and act on them
  • Make an Intentional Impact – Advance the strength and cause of the Y



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