Position Title: Employment and Mentorship Worker
Start Date: mid -May 2021 - May 2022 ( 1 year contract)
Hours: 28 hours/week
Hourly rate of pay range : $26.27 – $28.02
Reports to: Manager, Orientation, Employment and Mentorship
Location: Working remotely/Bathurst-Finch Hub
North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.
At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.
NYCH's employment readiness activities, including Employment Support Program and Mentorship Program, support newcomers in developing the skills and connections they need to succeed in the Canadian workforce. This includes a combination of assessment and goal setting, training and development, professional mentorship, and one-on-one coaching.
The Employment and Mentorship Worker assists eligible clients to develop their employment action plans, and to work towards their goals through one-on-one support, coaching, and group sessions/workshops. As well, this position designs, develops and implements mentorship models for newcomers, and they recruit, screen and match mentors with interested mentees, provide follow up support and conduct evaluation.
Employment Readiness Program Development and Implementation:
- Interviews newcomer clients to assess employment readiness, identify barriers to employment, and to develop employment plan including steps to achieve goals
- Designs and facilitates appropriate employment readiness programs for newcomers around issues such as workplace culture, labour market information and expectations, customer service, mock interviews, and employment services and resources
- Supports newcomer clients in developing cover letters, resumes, job interview skills, etc.
- Supports newcomer clients in soft skills development, including communication skills, public speaking skills, customer services skills, etc.
- Refers clients to mentorship program and networking opportunities to facilitate participants’ learning and connections to the Canadian labour market
- Works with NYCH's staff in different locations (schools and libraries) to support the development and implementation of employment readiness programs for newcomer parents and youth
- Works with other employment agencies to build partnerships, collaborates with them for employment events and workshops, and brings in resources for clients
- Works with corporate partners and others outside the sector to arrange workplace tours or employment information sessions for participants
- Follows up with participants around achieving goals, settling into new work environments, other requirements for long term success
- Participates in committees and coalitions around community-based employment support
- Researches and identifies appropriate resources and services for newcomers who are interested in self-employment and entrepreneurship
Mentorship Program Support:
- Conducts outreach for program participants, including connecting with other NYCH frontline staff (e.g. settlement workers) to get referrals
- Supports the Volunteer Program Manager to recruit, screen, train, supervise and evaluate volunteer mentors recruited through community members and organizations, corporate partners and other outreach strategies
- Works with the Volunteer Program Manager and Settlement, Mentorship, and Employment team to engage corporate and other sector partners and build relationships toward ongoing participation of mentors.
- Conducts individual and group matching between clients and mentors, including supporting relationship building, communications and addressing conflicts or issues as they arise
- Provides information for grant applications, reports and budgets
- Works with other NYCH staff and teams around developing mentorship initiatives and boosting recruitment and referrals, and supports co-workers in assessment and goal setting process
- Provides ongoing one-on-one coaching support as needed to mentors and mentees
- Develops and facilitates skill development workshops for both volunteer mentors and mentees
- Develops and maintains effective partnerships with networks, coalitions and organizations
Program Evaluation and Administration
- Maintains/enters and submits records and evaluative data around participant progress and program outcomes
- Collects and analyzes program evaluation data to enhance program planning, to use evidence to effectively share the impact of the mentorship program
- Participates in team and broader NYCH training and activities as required
- Represents NYCH at community and employment-related events, committee meetings, etc.
- Completes and submits program timesheets, program expenses and receipts, and other administrative forms on a timely basis
- Combination of Education and experience in social work, career/employment counseling or voluntary management.
Experience and Skills
- Minimum 2 years’ experience providing employment support, preferably to newcomers to Canada
- Minimum of 1 year experience in supervising and implementing volunteer-based programs or developing and running mentorship initiatives
- Knowledge of issues/barriers facing newcomers to Canada
- Familiarity with newcomers’ needs around employment
- Ability to work well with corporate partners and other stakeholders
- Strong understanding of current job markets and resources in Toronto, and Canadian workplace culture
- Experience working with people from diverse cultures, professional and educational backgrounds
- Ability to juggle multiple priorities, including volunteer recruitment, partnership building, training and day-to-day oversight and trouble shooting
- Excellent teamwork, networking and partnership development skills
- Strong experience in providing one-on-one support and coaching
- Demonstrated skills in development and facilitation of group training sessions
- Excellent communication skills in English, written and verbal; other languages an asset
- Solid computer skills, specifically with Microsoft Office, cloud applications, and social media
Requires flexibility around schedule to work occasional evenings and weekends. Requires regular travel within North York/northwest Toronto (when in-person meetings are safe and permitted).
A successful clearance of criminal record verification will be required when necessary for the position.