Job Posting 71169

Executive Director of Property Management & Resident Relations
Fred Douglas Society
Winnipeg area
closing tomorrow (Tue, 15 Jun)
full time

On behalf of our client, Fred Douglas Society we are conducting a search for an Executive Director of Property Management And Resident Relations to join their team located in Winnipeg, Manitoba

About Fred Douglas Society

In 1952, Dr. Fred Douglas started his mission to provide affordable housing to low income seniors.  Following the initial development of a hostel and affordable apartments, the personal care home on Burrows was opened in 1972 and expanded in 1990 to meet growing demand. During the 1980s, Fred Douglas Society and Manitoba Housing partnered to create Fred Douglas Place, a life lease building on Vaughan Street which opened in 1988. With the redevelopment of four floors above the Vaughan Street YM-YWCA, Fred Douglas Heritage House, a supportive housing complex for seniors opened in 1999.  In 2011, the original hostel was redeveloped into Fred Douglas Courts, an affordable housing option for seniors and in 2017, the Society assumed ownership of Saint Andrews Place, an  apartment and commercial complex.

Today, the Fred Douglas Society is a leader in seniors housing, programs and services. The Fred Douglas Society property portfolio consists of 472 housing units at the following properties:

  • Fred Douglas Apartments – Independent Living
  • Fred Douglas Courts – Independent Living
  • Fred Douglas Heritage House – Supportive Housing
  • Fred Douglas Place – Life Lease Apartments
  • Andrew’s Place – Independent Living
  • Fred Douglas Lodge – Personal Care Home

About the Executive Director of Property Management And Resident Relations

Fred Douglas Society is a non-profit, registered charitable organization. Reporting to the Board of Directors, the Executive Director of Property Management And Resident Relations is responsible for overseeing the independent and life lease operations of the organization to serve its growing demand for seniors residential property. The Executive Director will implement, monitor and supervise programs, budgets, contracts, contracted services, and staff related to life lease and rental property management and maintenance operations. The Executive Director will be an experienced leader, administrator and property manager who has proven knowledge of applicable best practices including building maintenance and capital planning, marketing, tenant relations, seniors services, monthly/annual reporting and budgets, laws and regulations governing life lease and rental housing and property management practices.

The Executive Director of Property Management And Resident Relations will be building the property management function and establishing operational procedures.

Key Leadership Accountabilities

Property, Financial and Performance Management

  • Work with the Board to create a business plan for each of the properties and for the new property management division.
  • Develop and oversee a management and financial reporting system that allows timely planning and decision making.
  • Oversee administration, management, contract compliance and maintenance of all developments and other properties.
  • Draft and recommend to the Board necessary local policies and procedures to improve or maintain management operations.
  • Implement Board approved additions or changes in management policy and procedures.
  • Manage the operational and fiscal activities to include staffing levels, budgets, and financial goals as well as resident engagement.
  • Develop, implement, and monitor preventative maintenance and capital improvement projects for all properties.

Human Resources Management

  • Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance management.
  • Complete required paperwork in accordance with all relevant internal, federal, and provincial policies.
  • Supervise property management staff and review/monitor their performance to ensure professional conduct with tenants and staff is consistent and within policy.

Board of Directors Support and Stakeholder Relations

  • Attend board meetings and provide timely reports to support Board committees focusing on management matters when necessary.
  • Work with facility specific boards and/or committees.
  • Connect and present to provincial and federal government decision makers at all public policy levels.

About The Education, Experience and Competency Requirements

A post secondary degree in business, real estate development, or a related field, complemented by five years working in a senior role in a property management environment with thorough knowledge of management principles, practices, and procedures, including landlord/tenant practices and laws.

  • Demonstrated track record of management of affordable and subsidized rental and lease properties.
  • Reputable experience in tenant relations.
  • Experience with public housing policies from both the provincial and federal governments.
  • Ability to identify and develop future opportunities in the seniors housing market.
  • Understanding of financial models for lease and rental residential settings.
  • Experience working with financial institutions to achieve the best overall value in debt financing.
  • Experience working and understanding billings and collections.
  • Excellent planning and organizational skills; ability to manage shifting priorities, deadlines, and workloads quickly and frequently.
  • Ability to analyze complex situations and develop timely solutions.
  • Exhibit professionalism, have excellent communication and negotiation skills, organizational skills, as well as an ability to work independently.
  • Ability to resolve conflicts.
  • Experience working with and reporting to a Board.
  • Availability and willingness to respond to occasional property emergencies in multiple locations.

We ask that individuals with an interest in further exploring this exciting opportunity contact:

Lillian Wong, Senior Manager, Executive Recruitment


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