Job Posting 71345

Tenant Support Worker
BC Housing
Vancouver & Lower Mainland
closes in 2 days (Wed, 16 Jun)
full time

The Tenant Support Worker works with tenants to provide emotional support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provide these services directly or facilities and co-ordinates access to services available on the site and in the community. The position establishes positive working relationships with a diverse tenant population from various socioeconomic backgrounds and supports with overcoming challenges living in a social housing environment. The role also works with various internal teams and external community partners to resolve potential issues, coordinate opportunities, and facilitate changes that increase the chances of successful tenancies.


The successful candidate will have the following:


  • Completion of a diploma or certification program in community social service, health care delivery, community mental health, or other relevant discipline.
  • Minimum three years’ experience in direct supportive counselling with diverse populations that face multiple barriers to successful housing.
  • Or an equivalent combination of education, training and experience acceptable to the employer.
  • Criminal record check required


  • Sound knowledge of BC Housing and social housing programs, and their role in the social service system;
  • Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
  • Sound knowledge of community resources and methods of access;
  • Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
  • Ability to learn and understand BC Housing programs, policies, and operational structure
  • Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
  • Ability to build relationships with internal and external clients;
  • Ability to assist groups to develop and co-ordinate community activities and programs;
  • Ability to build and maintain professional, confidential relationships with multi-barriered people;
  • Ability to work effectively across organizational departments and in a team and partnership context;
  • Strong analytical, problem-solving, and time management skills
  • Strong awareness of cultural diversity
  • Strong skills in crisis intervention, mediation and conflict resolution;
  • Excellent oral and written communication skills;
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and basic computer systems
  • Valid Class 5 BC driver’s license and access to a reliable vehicle
  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
  • Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
  • Due to the nature of this role, access to a reliable vehicle will be required

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

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