Store Supervisor, Hermitage
the Bissell Centre Edmonton area
closed 3 days ago (Fri, 11 Jun) full time
Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.
Currently, Bissell Centre is looking for the right individual to fill the position of Store Supervisor, Hermitage (FT). This position is responsible for overseeing the day-to-day operations of Bissell Centre’s newest Thrift Shop in Hermitage Square. The position, in collaboration with the Manager, Special Projects, is responsible for ensuring a positive and rewarding donor and customer experience, while working collaboratively with social enterprise managers to build the social enterprise brand and facilitate the achievement of Bissell Centre’s mandates.
This location will be opening mid-June, the successful applicant will be assisting in the initial stocking, launch and marketing of this new location.
DUTIES AND RESPONSIBILITIES
Supervisory and Store Maintenance
Model the values of Bissell Centre and communicate these principles in a clear and compelling fashion both internally and externally. Translate agency values and culture into Thrift Shoppe activities
Together with Fund Development, Manager of Thrift Shop and Marketing Coordinator, collaborate with external donors, partners and neighboring businesses, committees and associations and assisting with local events ensuring a successful execution
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Resolve problems that arise, such as customer complaints and supply shortages.
Ensure store is visually appealing through product presentation, replenishment, store housekeeping and visual displays
Price items and provide confirmation on pricing to customers
Responsible for unlocking and prepping store for opening and securing store and completing closing protocols at the end of the day
Complete end of day cash out and ensure accuracy of transactions throughout the day
Sorting & Donation Oversight
Collaborate with Manager, Thrift Shop on ensuring effective materials management of donations and sufficient stock.
Greet all donors and receive goods in a timely and professional manner
Overseeing the sorting donations into appropriate categories and ensure that items are clean and not damaged, discard unsaleable items for salvage
Maintain the work area for efficient and effective sorting
General and Administrative
Empathetic towards, and ability to communicate and support individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges
This position requires varied mental and emotional effort, must be able to respond quickly to individuals in crisis and deescalate intense situations. This includes working directly to prevent issues from arising and as needed, providing conflict resolution.
Participate in probationary and annual performance reviews
Attend scheduled staff and supervision meetings
Report any incidents/accidents, ensuring that confidential information is reported to the Manager
Adhere to all Bissell Centre policies and procedures
Perform other duties as required
Education and Experience
Diploma or Degree in Retail and Business Management as considered an asset
Extensive relevant retail work experience including several years supervision experience
Knowledge, Skills and Abilities
Excellent interpersonal skills, results oriented, attention to detail, strong organizational and problem-solving skills.
Must be able to work alone
Ability to spend frequent periods standing with a constant opportunity to move about. It is a frequent requirement to stoop, pull, push or lift material, fixtures or equipment and climb a ladder. Supervisors must regularly lift and/or move up to 23 kg (50 lbs.) and occasionally lift and/or move up to 36 kg (80 lbs.) using appropriate equipment.
The Store Supervisor, Hermitage should demonstrate competence in all the following:
Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Manager, Special Projects
Criminal Record Check
First Aid Certification
Conflict Into Calm Training
Internal Sorting, Materials Management and Customer Relations Training at our 118 Avenue Store Location
The above-noted training must be completed during the first six months of employment.
Job Type: permanent, full-time
Application Deadline: June 11
Interested candidates are invited to submit their resume and cover letter to:
Manager, Special Projects
We thank all applicants for their interest. However, only candidates selected for interview will be contacted.
Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.
How to Apply
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Contact Details Jasmine Dhaliwal, Human Resources Assistant
the Bissell Centre, 10527-96 Street, Edmonton, AB 7804232285 ext 276
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