Job Posting 71685

Store Supervisor, Hermitage
the Bissell Centre
Edmonton area
closed 3 days ago (Fri, 11 Jun)
full time

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for the right individual to fill the position of Store Supervisor, Hermitage (FT). This position is responsible for overseeing the day-to-day operations of Bissell Centre’s newest Thrift Shop in Hermitage Square.  The position, in collaboration with the Manager, Special Projects, is responsible for ensuring a positive and rewarding donor and customer experience, while working collaboratively with social enterprise managers to build the social enterprise brand and facilitate the achievement of Bissell Centre’s mandates.

This location will be opening mid-June, the successful applicant will be assisting in the initial stocking, launch and marketing of this new location.


Supervisory and Store Maintenance

  • Model the values of Bissell Centre and communicate these principles in a clear and compelling fashion both internally and externally.  Translate agency values and culture into Thrift Shoppe activities
  • Together with Fund Development, Manager of Thrift Shop and Marketing Coordinator, collaborate with external donors, partners and neighboring businesses, committees and associations and assisting with local events ensuring a successful execution
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Resolve problems that arise, such as customer complaints and supply shortages.
  • Ensure store is visually appealing through product presentation, replenishment, store housekeeping and visual displays
  • Price items and provide confirmation on pricing to customers
  • Responsible for unlocking and prepping store for opening and securing store and completing closing protocols at the end of the day
  • Complete end of day cash out and ensure accuracy of transactions throughout the day

Sorting & Donation Oversight

  • Collaborate with Manager, Thrift Shop on ensuring effective materials management of donations and sufficient stock.
  • Greet all donors and receive goods in a timely and professional manner
  • Overseeing the sorting donations into appropriate categories and ensure that items are clean and not damaged, discard unsaleable items for salvage
  • Maintain the work area for efficient and effective sorting

General and Administrative

  • Empathetic towards, and ability to communicate and support individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges
  • This position requires varied mental and emotional effort, must be able to respond quickly to individuals in crisis and deescalate intense situations.  This includes working directly to prevent issues from arising and as needed, providing conflict resolution.
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Report any incidents/accidents, ensuring that confidential information is reported to the Manager
  • Adhere to all Bissell Centre policies and procedures
  • Perform other duties as required



Education and Experience

  • Diploma or Degree in Retail and Business Management as considered an asset
  • Extensive relevant retail work experience including several years supervision experience

Knowledge, Skills and Abilities

  • Excellent interpersonal skills, results oriented, attention to detail, strong organizational and problem-solving skills.
  • Must be able to work alone
  • Ability to spend frequent periods standing with a constant opportunity to move about. It is a frequent requirement to stoop, pull, push or lift material, fixtures or equipment and climb a ladder. Supervisors must regularly lift and/or move up to 23 kg (50 lbs.) and occasionally lift and/or move up to 36 kg (80 lbs.) using appropriate equipment.


The Store Supervisor, Hermitage should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Manager, Special Projects


  • Criminal Record Check
  • CWIS Check
  • First Aid Certification


  • Conflict Into Calm Training
  • Internal Sorting, Materials Management and Customer Relations Training at our 118 Avenue Store Location

The above-noted training must be completed during the first six months of employment.


Job Type: permanent, full-time

Application Deadline: June 11


Interested candidates are invited to submit their resume and cover letter to:

Jesika Lefebvre

Manager, Special Projects



We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!