POSITION: Assistant Manager, Emergency Shelter
FACILITY : Belkin House, Vancouver BC
The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:
Providing assistance with:
- The development and coordination of the delivery of Emergency Shelter programs; takes responsibility for residents, staff and the ministry unit in the absence of the Manager
- Hiring, orientating, training, evaluating, disciplining and terminating in consultation with the ES Manager and Director or designate; scheduling staff in accordance with government and union contracts and Residential Standards; dealing with complaints/grievances and may participate in union negotiations
- Ensuring, and may participate in, the provision of the Case Management Plan Process including intake, counseling, support, referral, networking and other direct services to residents of the facility; this includes appropriate use of rehabilitative and disciplinary measures
- Establishing and maintaining proper records and files for the program, writing progress and in-depth reports and providing information on the outcomes of the program and the progress of each resident
- Liaising with community resources and encourages community involvement in the program
- Monitoring staff safety practices in compliance with health and safety standards, and preparing, analyzing, submitting and acting on incident reports
- Assisting with the development of policy and procedure related to the Emergency Shelter operation
- Participating in or delegating the conduct of allowable physical searches; maintaining appropriate records of searches and house logs
- Ensuring that staff maintain the safety, security and upkeep of the building and grounds
- Providing statistical and evaluative information to management levels when required
- Purchasing supplies and maintaining inventories
Performing the other duties outlined below:
- Responsible to demonstrate by word and action a positive and professional role model for residents and employees and to contribute to the mission and goals of Belkin House.
- Responsible for the assessing of client suitability to the shelter program and assisting in the mechanisms for referencing clients to other programs in our building and other agencies as appropriate.
- Responsible for intake interviews of clients to capture required confidential background information for counseling and reporting requirements and for ensuring all reporting is accurate, timely, and effective.
- Utilizes knowledge pertaining to issues to provide guidance in appropriate therapeutic support and to develop, where applicable, in conjunction with the client a referral to internal Personal Development Program (PDP).
- Responsible for shelter client orientation to Belkin House’s philosophy, policies and procedures; including all safety procedures.
- Responsible for maintaining awareness of shelter related problems (client or facility related) experienced by clients. Ensure reporting procedures are in place to report pertinent information to other appropriate managers and supervisor and for efficient and effective client feedback mechanisms.
- Responsible for providing appropriate crisis intervention, basic counselling skills, and support as required.
- Represents Belkin House and works with other social services agencies within the community as client advocate.
- Provides client with liaison and referral services, as required, to internal services and other social service agencies / resources.
- Responsible for assisting with developing and maintaining appropriate program and statistical reporting; ensuring that all required documentation is timely, accurate and complete and meets with Funder requirements.
- Responsible for assisting in the follow-up and investigation of all shelter incidents and for making appropriate recommendations.
- Attends and participates in meetings as required.
- Works with Manager to develop programs and procedures as related to client care.
- Responsible for developing professionally through attendance at conferences, seminars, and other various training and /or educational courses.
- Responsible for maintaining knowledge base of upcoming trends and changes within the social services field.
- Responsible for assisting with the development and succession planning for shelter positions.
The successful job applicant will have:
Completed two (2) years or more of Community College
Minimum prior related experience
- One year but less than three years of prior related experience, including experience working with adults in an institutional or residential setting and supervisory experience.
- Demonstrated knowledge of and experience with theory, principles and practices specifically in the human services field and issues including domestic violence/abuse, substance abuse, mental health, and homelessness issues is required.
- Demonstrated computer skills preferably in Microsoft Office applications are required.
- Demonstrated understanding of financial and statistical reporting is preferred.
- Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills.
- Demonstrated ability to communicate effectively both orally and in writing is essential.
- Demonstrated ability to work independently or in a team setting.
OTHER CONDITIONS / REQUIREMENTS
- Successful obtainment of Enhanced Reliability Status Security Clearance
- Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
- Successful obtainment of clearance through The Salvation Army Child Abuse Registry
- Current certification in First Aid & CPR.
TERMS : Permanent Full-time, 40 hours per week
DAYS & TIME : Thursday to Monday 12:00 noon – 8:30 pm
(Note: this is an after-hours on-call position with requirement for occasional evening and weekend attendance based on operational requirements and/or emergencies)
NO. OF VACANCIES: 1