Job Posting 71747

Client Care Lead (BSW, MSW or RCC)
Harvest Project
Vancouver & Lower Mainland
1073 Roosevelt Crescent, North Vancouver, B.C.
closes in 4 days (Fri, 18 Jun)
full time  •  Starting salary $30-$33 per hour

Come make a difference on Vancouver’s North Shore 

Harvest Project is recognized as a community-leading organization, currently bringing life-changing resources to hundreds of North Shore residents in their journeys towards a healthier life.  Our dedicated staff and volunteers bring transformative change into the lives of vulnerable people. 

Client Care Lead

We are seeking a Client Care Lead to design, develop, build, and oversee our vision for a continuum of care model that will strengthen our current services and build on existing external resources. Your knowledge and experience will support vulnerable North Shore residents who are looking to make their way forward to healthier lives.

We know that individuals experiencing the effects of poverty require a supported pathway that will help remove barriers to a more integrated, sustainable engagement in the community.  With your collaborative style, self-direction and compassion we will move this vision forward together. 

Reporting to the Executive Director and working closely with the Client Care Manager, we require a Bachelors in Social Work (with clinical specialization); a Masters in Social Work; or a Clinical Counsellor. Current registration with the BC College of Social Workers or the BCACC is required. See ‘Requirements”.

Responsibilities

Community Partnerships & Resources

  • Maintain, and further develop, a network of North Shore community relationships and resources to optimize HP’s ability to support and assist clients to achieve goals through a holistic support network.
  • Participate in social services community meetings and promote Harvest Project at community events. 

Client Care

  • Conduct intakes and determine level and complexity of services required based on the client’s current situation, needs, strengths and goals.
  • With the Client Care Program Manager assign clients to Case Workers and volunteers, depending on the needs of the client.
  • Maintain a case load of clients with more complex needs. Assist clients to address their situation with a vision to optimize the individual’s ability to improve their (and family) situations.
  • Coordinate a scope of services for individuals and families including counseling, advocacy, and psychological assessment and evaluation.
  • Recruit and supervise Case Workers providing direction, advice, coaching, support and evaluation.
  • With the Client Care Manager, provide training, shadowing and support to Case Workers to build knowledge and skills for an integrated, effective and efficient service delivery.
  • Offer recommendations that align with Harvest Project’s Mission and the full scope of client needs. 

Reporting and Compliance

  • Oversight of client files to monitor accuracy and completeness and ensure our program systems, data collection and reporting are well managed and maintained.
  • Monitor compliance with legislated requirements and our privacy policy and ensure properly documented client.

Requirements

Bachelors in Social Work (with clinical specialization); Masters in Social Work; or a Clinical Counsellor, and current registration with the BC College of Social Workers or the BCACC. Three years’ experience with client care coordination, and experience and knowledge of issues related to poverty, unemployment, and homelessness.  Awareness of community services, resources and systems, with experience working with them. Assets include experience with psychological aspects of care and work in a non-profit organization.

Client Care

  • Sound knowledge of case management practices that support successful client outcomes; knowledge of policies, procedures and regulation for case management serving vulnerable adults and families.
  • Exceptional capability to coordinate work with multiple clients and agencies and adept at planning to ensure timely service to clients.
  • Skilled in-group facilitation, developing training and workshop delivery.
  • Ability to handle difficult client situations, identifying issues and overcoming challenges by creative problem solving.
  • Solid skills with MS Office (Outlook, Word, and Excel) and client case management databases. 

Clients

  • Seasoned interviewing, assessment and evaluation skills with strengths for phrasing questions in a manner reflecting dignity, respect and compassion.
  • Identify with client’s struggles by modelling empathy and encouraging clients to open up and build trust.
  • Advocate for clients to secure services to address the client’s best interests, and build sound relationships with community partners and other resources, including multicultural and multi-faith. 

Professional Attributes

  • Strong professional competence: accountability, integrity, confidentiality, interpersonal and cross-cultural skills.
  • Diplomacy, collaboration, people management, conflict resolution, active listening, non-violent communication, team-building; relating to others with compassion, patience, and empathy.
  • Skilled in anti-oppressive practices.

Additional

  • Requires occasional work to be done outside of core hours.
  • At times may come into contact with clients in crisis situations.
  • A vulnerable sector criminal record check and a driver’s license with a clear record are required.

Closing

Starting salary is $30-$33 per hour.  We provide medical benefits (employer-paid premiums) and an enjoyable and dynamic team-culture of collaboration, support and flexibility, we would love to hear from you.  

 

Who We Are

Since 1993 Harvest Project has been reaching out to North Shore residents who are experiencing extreme challenges with family break-down, illness, job loss, and poverty. Our founder began Harvest Project as an expression of his Christian faith: to help those in poverty, to care for marginalized people, and to seek justice for neighbours in need. Today, we continue this vision as we bring a deep commitment to love our neighbours (“extending a hand up”). Visit www.harvestproject.org.

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