Job Posting 71778

Director of Care
SUCCESS Multi-Level Care Society
Vancouver & Lower Mainland
Vancouver, BC
closes in 3 days (Sun, 27 Jun)
full time

About the SUCCESS Multi-Level Care Society


To care for the seniors like our own by providing a continuum of excellent, culturally appropriate services for them. In 1995, the S.U.C.C.E.S.S. Multi-Level Care Society was incorporated with the purpose of establishing linguistically and culturally appropriate care for those seniors in our community. It has now developed into a provider of quality residential care and health services.




Reporting to the Executive Director of Health Services, the Director of Care is responsible for the overall co-ordination and management of clinical services of the care home.  The Director of Care is accountable for the establishment and maintenance of patient care on a 24-hour basis by ensuring the availability of adequate staff and the efficient and effective use of human and material resources.  The Director of Care, in collaboration with the Executive Director of Health Services is responsible for establishing the strategic plan, capital and operating budgets and quality and utilization improvement standards for care home and for monitoring adherence of the plans and budgets.




Program Management


  • Develop and provides the direction of the seniors care home within the framework of the Vision, Mission, Values and Philosophy of Care of both SUCEESS Multi-Level Care Society and SUCCESS.
  • Works with the management team to develop and implement the care home Operational Plan.
  • Manage a group of middle management and clinical professionals in care home to ensure an effective process for ethical practice and decision-making
  • Reviews and develops program policy and procedure to ensure that the operations of care home meet the organizational goals and objectives as well as comply with the requirements and standards of government authorities.
  • Participates in the Continuous Quality Improvement activities of the organization and provides leadership to direct monitoring, evaluation and improvement initiatives.
  • Provides leadership including coaching and consulting to large group of unionized and non-unionized staff including those who have supervisory responsibilities through providing direction on day to day issues and by organizing goals and objectives and interpreting policy directives.
  • Provides leadership and guidance to other members of the organization by providing information on area of specialized knowledge.
  • Provides support to external customers including other health care organizations and family members.
  • Develops and recommends large complex budgets for the care home, monitors expenditures, completes variance analysis and reporting and recommends and implement remedial action for the program/department.
  • Works with diverse and sensitive issues and must be privy to confidential information.
  • Acts as on-call manager when required to makes global decisions that have organizational wide ramifications.
  • Must continually update and develop processes within the facility/programs to meet the changing needs of the organization, including automated processes and client care processes by creative adaptation to changing demands by motivating and directing staff.





  • Internal contacts include ongoing contact with personnel at all levels of the organization including facility/program staff, physicians, and other department/program managers. Contacts primarily involve negotiating with others or facilitating consensus.



  • External contacts including ongoing contact with a variety of outside agencies including the public, other health care organizations, Ministry of Health and community agencies. Contacts primarily involve negotiating with others or facilitating consensus.  Potential exists to be involved with volatile situations.


Staff Management and Learning Development


  • Understand and apply collective agreements for union certification, i.e. BCNU. Works independently on overall objectives and policies. 
  • Provides support to staff in the attainment of their goals. Promotes staff health safety and work life balance.
  • Actively promotes staff involvement in problem solving and planning for the area and promotes staff creatively.
  • Coordinates the availability of adequate staff and the efficient and effective use of human and material resources
  • Works with Human Resources Department in human resources plan and strategies of the care home to attract and retain talent.
  • Conducts interviews and making hiring decisions
  • Conducts employee performance review and completes appraisals
  • Works with Human Resources Department to select, disciplines and terminates immediate subordinate staff; develops their job descriptions, and work assignments within the parameters of the Collective Agreement in consultation with the Executive Director, Health Services. Participates in the management of grievances and labor relations matters
  • Works with Human Resources Department to identify the training needs of staff and set up training / education plan to ensure the professional development of the team





  • Bachelor Degree in Nursing
  • Practicing membership with the British Columbia College of Nurses and Midwives (BCCNM)
  • Minimum of three (3) years’ work experience in geriatric care
  • Three (3) to five (5) years solid experience in management position, with long-term care preferred
  • Knowledgeable about the Long-Term Care system in BC is an asset
  • Strong planning & organizational, problem solving & decision making and time management skills
  • Strong communication, both verbally and in writing, and inter-personal skills. Ability to speak and write Chinese an asset


  • Extended Health Care
  • Dental Plan
  • Municipal Pension Plan
  • Long Term Disability Insurance Plan
  • Group Life Insurance


Email applications must include “DOC21-01” in the subject line and submit Resume to:


Thank you for your interest in joining the SUCCESS Multi-Level Care team. No phone calls please. Only short-listed candidates will be contacted.


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