Job Posting 71930

Manager, Family Outreach and Mental Health
Calgary area
closed yesterday (Sun, 13 Jun)
full time

At carya (formerly Calgary Family Services), we know that the strength of our community is rooted in its people.  That’s why we’ve dedicated more than 110 years of service to creating healthier, more connected communities in Calgary.

With numerous programs for youth, families, and older adults, we provide a spectrum of mental health and social inclusion services for people of all ages - from babies to youth to older adults - and their support networks. Our highly skilled team encourages thousands of Calgarians each year to discover their full potential and build flourishing relationships with their families and community.

This position reports to the Director of Strong Families in Community.

Position Summary
Our strength is our people, who together with their diverse backgrounds create a workplace where both people and excellence is valued and innovation and collaboration lived out. The Manager of Family Outreach and Mental Health is responsible for the oversight of clinical family programs that predominantly occur in the community or family home. This management portfolio is heavily partnered and requires significant reporting and relationship management with Children’s Services including the Family Resource Network. This portfolio also partners closely with Catholic Family Service, and FFT LLC as key stakeholders. This manager is responsible for staffing and staff management, quality assurance, funding reporting, and proposals. The manager also provides agency wide leadership and supports agency initiatives where appropriate.

Relationships are the how and the why of the work we do. This manager role requires the skill and knowledge in leading teams through change and transition. This includes sharing and holding program, department and organizational vision as well as agility, innovative and creative thinking while nurturing a healthy staff and agency culture. 


  1. Administration and Program Leadership
  • Participate in developing and implementing the strategic direction of the Strong Families in Community (SFC) Department with a clear commitment to the principles of Truth and Reconciliation, trauma informed practice, and a natural supports framework
  • Lead and motivate the various teams to achieve the outcomes outlined in program logic models, agreements and contracts; align with the framework offered by the agency policies, strategic direction, vision, mission and values
  • Oversee quality assurance processes and accountabilities for family and community counseling supervisors and teams to push the boundaries on excellence and innovation
  • Monitor outcome data and utilizes it to inform program development and decision making
  • Coordinate with the Director and SFC managers regarding service delivery, administrative and community issues
  • Oversee staff recruitment, orientation, development and evaluation
  • Leads nominal and funding reports for all Family Outreach and Mental Health programs, and leads or supports with all proposals related to these programs
  1. Supervision and Staff Development
  • Is familiar with current clinical methodologies and committed to continual learning of leading and best practices demonstrated in research
  • Provide strong leadership and cultivate a culture of excellence, respect, accountability, self care, innovation and collaboration
  • Mentor and support supervisors in clinical and administrative support to their teams.
  • Be a resource to staff and management on current research, trends, methodologies and approaches relevant to the presentation and treatment of mental health and social isolation concerns in children, youth and adults
  • Assist supervisors and the team with clinical ethics, having familiarity with ethical decision making and statutory policies affecting clients
  • Implement fair and consistent personnel practices, including identifying areas of growth and development for directly reporting staff, facilitating regular supervisions and annual reviews, and ensuring they reflect the policies and procedures of the agency
  • Actively seek training opportunities for staff and develop cost effective methods for training in coordination with the Director and other managers
  1. Program Standards
  • Assist the Director to lead change to continue to push the boundaries of service delivery excellence towards client centred, culturally safe, effective and responsive programs
  • Demonstrate a commitment to principles of Truth and Reconciliation
  • Create and communicate desired outcomes and that service targets are achieved
  • Participate in the development, measurement and collection of program and funder outcomes
  • Collaborate within an integrative continuum of both Carya and partner programs
  • Ensure that SFC staff maintain proper records as required by the program, agency and funder
  1. Finances
  • Assist the Director in preparing departmental budgets
  • Monitor program budgets and program spending, and anticipate program needs to inform future budgets and fund development opportunities
  1. Organizational
  • Participate in agency leadership meetings and other agency initiatives
  • Establish and maintain strong working relationships with staff, colleagues, service providers, community and funders
  • Actively encourage community and first voice support to Carya purpose and ambition.
  • Be available to provide coverage for other leadership members within the organization and support to other staff
  • Represent Carya and its brand in the larger sector and champion agency mission and values

Qualifications & Experience

  • Graduate degree in Social Work or Psychology with related experience in a clinical setting
  • Demonstrable skills and experience in family and brief counseling and group methodology, various counseling theoretical frameworks and theories including attachment, developmental, family systems and group theory
  • Completion of Natural Supports Framework training
  • Certification with the Alberta Family wellness Initiative’s Core Brain Story
  • Supervision of clinical teams for at least 5 years
  • Familiarity with client management programs, data collection and outcomes reporting is required.
  • Previous experience with research, and/or grant writing experience is a definite asset
  • Maintain professional registration with their professional body and perform duties in accordance with the code of ethics and values, as delineated by their governing body and provincial standards
  • Advanced skills in Microsoft applications (Outlook, Word, PowerPoint)
  • Familiarity with Microsoft Teams is a definite asset

Please note the successful candidate must successfully complete a Criminal Record Check, Vulnerable sector clearance and Child Intervention Check if not completed within the past two years.


Full Time Regular (1.0 FTE, 37.5 hours per week)
Salary to commensurate with education and experience
carya offers a competitive benefits package with excellent work/life balance and paid time off


Closing Date
Until suitable candidate is found

If you are seeking a genuine challenge in a workplace where excellence is valued and the atmosphere is supportive, please send your résumé to: 

Carya is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.



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