Job Title: Support Worker 2
Classification: FTE; 37.5hrs/wk
Grid Level: 34; Community Subsector; HSA
Hours of work/shifts: Tuesday – Saturday;
Shifts will include 9-5:30pm & 12-8:30pm.
However, shifts may vary depending on the need of
Benefits: Full extended benefits, following 3 months
Reports to: Outreach Manager
Start Date: ASAP
Posting Date: June 4, 2021
Closing Date: June 30, 2021 or until filled.
The Outreach Worker is a community-based role providing support to individuals who are homeless or at risk of homelessness to access appropriate community supports.
Typical Duties and Responsibilities
- Assess and connect clients with community services including, but not limited to, housing searches, counselling, mental health services, food bank, job search, income assistance, and assist clients with completing necessary paperwork.
- Liaises with clinical and community service providers to ensure client access to services;
- Maintain lists of available housing, including printing available rental lists from resources such as Craig’s List.
- Identify and assess potential emergency situations and in consultation with the Manager, report or refer client to appropriate supports, such as counsellors, emergency health services.
- Proactive community outreach including building partnerships with fellow service
- Advocates on behalf of clients to address barriers to service;
- Refer clients to appropriate resources on matters related to residential tenancy disputes and other appropriate legal supports.
- Pick up and deliver food from the Food Bank.
- Complete weekly database updated of the BC Housing database.
- Complete Vulnerable Assessment Tool if required.
- Develops written service plans based upon client-identified needs and establishes tasks and timelines for the client-identified needs
- Connects clients with BC Housing rental subsidy support including Housing Prevention Program (HPP) and Housing Outreach Program (HOP).
- Assists clients with Intent to Rent forms and submission of same. As necessary, in six months, follows up with clients to see if subsidy is still necessary.
- Maintains database and client management files to track client referral and follow-up information.
- Attend weekly staff meetings
- Ensure all client information is kept confidential and that client files are up to date and complete
- Promote Harm Reduction model of care.
- Promote Housing First model.
- Collaborate with other professionals and community service organizations as needed.
- Perform other related duties as assigned.
- Diploma in Community Social Service
- Valid First Aid and CPR
- Approved Criminal Record Check;
- Possession of a valid BC class 5 driver’s license and use of a personal vehicle during working hours
- Two years recent related experience
Or an equivalent combination of education, training, and experience
Or other Qualifications determined to be reasonable and relevant to the level of work
Skills & Abilities:
- Ability to assess, plan, organize, implement, evaluate and problem-solve.
- Demonstrated ability to communicate effectively both verbally and in writing with clients, staff and community agency personnel.
- Demonstrated ability to organize and prioritize workload.
- Ability to make effective referrals, reflecting knowledge of community resources and collaborative skills.
- Proficiency in the use of computers, including database management software applications.
- The ability to create trusting relationships with clients that may be homeless, or at risk of homelessness, in order to help them gain access to the individual supports they need to improve their lives.
- Ability to work as part of a team, maintaining honest, direct and respectful working relationships, as well as being able to work independently
- Physically, mentally strong & energetic to carry out the duties of the position.