Job Posting 71982

Quality Assurance and Case Management Advisor
Community Living British Columbia
Thompson & Okanagan
closed 7 days ago (Fri, 11 Jun)
full time - term / contract

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Assurance and Case Management Advisor at CLBC, you will provide operational support by bringing an expert perspective and overall coordination of complex situations requiring case management support. You will build a team that may include, but is not limited to, Quality Service Analysts, the Executive Director of Indigenous Relations and Indigenous Practice Advisor(s), health professionals, generic community supports, working with the team to identify and resolve systemic issues and service gaps.

Key responsibilities include:

  • Ensuring representation from CLBC for coordinating services for individuals with developmental disabilities who have multiple and complex needs.
  • Coordinating the regional response to complex service needs by facilitating appropriate response and program delivery at the regional office level and through coordinating the response to crisis situations
  • Providing leadership, coordination, and consultation to the individual and their support team and ensuring that local CLBC regional offices are engaged and responding appropriately and effectively
  • Making decisions regarding policies, programs or services and evaluating the effectiveness of policies, programs or services and developing proposals for improvements
  • Identifying key areas of "risk" in the field, and working with the individual's primary team and regional office teams to mitigate these risks
  • Assisting individuals to understand their needs and wants, identifying strengths and assets, defining their goals, describing activities which help an individual achieve their goals
  • Facilitating the involvement of Indigenous community

This role requires knowledge of:

  • Existing CLBC policies
  • Relevant legislation
  • Values and principles of community living
  • Person-centred planning and community engagement processes
  • Principles of change management, project management and conflict resolution
  • Issues and challenges of working with adults and adult guardianship
  • Key issues affecting the delivery of services in a multicultural environment

Abilities for this role include managing multiple projects, handling unpleasant and emotionally charged situations, contributing to the management of finance, budgets or other resources.


  • Bachelor's Degree or graduate degree in Social Work or Human Services or an equivalent combination of education and experience.
  • Minimum 4 years of demonstrated experience in social service delivery, preferably in community living
  • Experience with crisis management and trauma-informed practice
  • Experience with the development of social policy would be an asset
  • Experience preferred in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families.

Possession of a class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

Additional Info:
This is posted to fill a new temporary position
Term/Status: Temporary/Full Time - 24 months
Classification/Salary: Social Program Officer R27 / $72,724 to $83,014 annually (effective April 1, 2021)

Closing date: March 16, 2021

Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act.

Community Living BC is an equal opportunity employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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