Job Posting 72050

Team Lead Clinical Practice Specialist
Kids Help Phone
Toronto Metro area
closed 2 days ago (Tue, 22 Jun)
full time

Position Overview


Organization: Kids Help Phone                    

Title: Team Lead – Clinical Practice Specialist

Position: Full-time, Permanent 


Reports to: Manager – Quality, Training and Knowledge Translation


Location: Toronto (Temporarily remote due to Covid 19)


Is this you?  

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?  

As a Team Lead - Clinical Practice Specialist (CPS), you will provide clinical support and training to the frontline teams and various internal stakeholders. This successful candidate will be someone with experience in culturally responsive single session approaches to counselling. Along with sharing our insatiable curiosity for culture, the ideal candidate comes with strong tactics to help accomplish business goals. 

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.  

Does this sound like you? If so, then keep reading…  


The Position


The CPS Team Lead, organizes and supports the day to day activities of the Clinical Practice Specialists and the Indigenous Wellness Specialists. The team lead is accountable for the growth of counselling knowledge and skill by overseeing the development, implementation and delivery of frontline training, coaching and other education initiatives. You will work to ensure efficient and effective functioning of the CPS team and all counselling skill development. 



What You'll do


  • Through management of the Wellness and Clinical Specialists, ensure all frontline staff are educated to the best possible clinical standards
  • Has oversight of development and delivery in all frontline training and support in Counselling Operations
  • Regular supervision, coaching and management performance for Indigenous Wellness and Clinical Practice Specialists. 
  • Prepare the performance appraisals of the Clinical Practice Specialists and the Indigenous Wellness Specialists. 
  • In collaboration with the Manager of Quality, Training and Knowledge Translation, create and maintain the annual training calendar and yearly work plan.
  • Arrange, develop and facilitate various types of clinical training e.g. Online courses, mini-clinicals, New Hire Trainings and group debriefing/training.
  • Oversee and assist in the development of clinical training materials such as New Hire Training packages, Core Competency Trainings, workbooks and toolkits
  • Ensure collaboration between all specialists in the development of training and coaching materials based on current evidence based research
  • Assume other duties as assigned.
  • This position requires some flexibility to attend occasional evening or weekend activities.


What you’ll need: 


  • Relevant graduate level education (related to clinical counselling, i.e. Social Work, Counselling Psychology, etc.)
  • Clinical experience offering counselling to children and youth, with preference for those with experience with Cultural Humility in Singe Session models, Crisis Intervention and/or Harm Reduction
  • Strong applied knowledge of academic writing standards (i.e. APA format)
  • Counselling experience with youth, preference given to experience in single session framework
  • Proven experience conducting systematic literature reviews
  • Experience in developing trainings for mental health clinicians 
  • Group facilitation/presentation skills
  • Demonstrated excellence in academic writing
  • Knowledge of laws and services directly affecting the lives of children and youth in Canada e.g. Education Act, Child Welfare laws and Young Offenders Act 
  • Experience working in Knowledge Translation is an asset


You’ll already have the following:

  • Developed decision making skills
  • Ability to prioritize multiple project demands
  • Comfort working in a fast paced environment
  • Excellent collaboration skills with team members and supervisor
  • Excellent interpersonal and relationship management skills
  • Strong written communication skills
  • Computer proficiency skills 


The Organization


Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French.  They have been pioneers in virtual care and e-health solutions for young people in Canada for almost 30 years. 


Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through their free, anonymous and confidential services, which research shows significantly improves youth mental health.   


Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.  Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counselling.   


And finally…  

Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being?  

History in the making!  

Does this sound like a journey you want to be a part of?  

Join us!  


Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled:* lastname_firstname_Team LeadCPS *  

The posting closes until midnight June 22, 2021

For more information about Kids Help Phone, please visit our website at


Accredited member, Imagine Canada Standards Program.  

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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