Job Posting 72059

Manager, SOLO Program
MPA Society
Vancouver & Lower Mainland, Fraser Valley
closing tomorrow (Sun, 20 Jun)
full time - term / contract  •  $57,000 - $65,000 per annum

POSTING DATE:                        June 8, 2021

POSTING NUMBER:                 2021-43

POSITION:                                 Manager, SOLO Program

                                                     Temporary Full-Time

                                                     Until return of incumbent (approximately January 2023)

UNION:                                       Excluded

PROGRAM:                                Supported Outreach Living Opportunities (SOLO) Program

WORK AREA:                             Various locations in Vancouver, Lower Mainland, and Fraser Valley

HOURS OF WORK:                   Monday to Friday, 9:00 am – 5:00 pm

                                                      Saturday to Sunday on call 10:00 am – 6:00 pm

                                                      and as operationally required

REPORTS TO:                             Director, Operations

SUPERVISES:                              SOLO Mental Health Workers

POSTING CLOSING DATE:       June 20, 2021

START DATE:                              August 16, 2021


All candidates subject to a Criminal Record Check. Please see Job Description including required qualifications below.

Please indicate Posting Number 2021-43 when applying. To apply, please submit a resume and cover letter including salary expectations to:


About MPA Society

MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 50 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.

This exciting manager position works with a variety of internal and external stakeholders to support some of Vancouver’s most vulnerable people. This dynamic position offers a balance between managing a team of Housing First Mental Health Workers and ensuring the program achieves its overall mission and goals. We offer competitive wages and benefits, and opportunities to grow professionally with the organization, and we are looking for someone who will apply their abilities and values in a meaningful way for those we support.

At MPA Society, the unique capabilities and talents of our employees are our greatest asset. We believe that a diverse workforce and inclusive workplace culture enhance our ability to work in partnership with the diverse communities and people we serve. MPA Society hires on the basis of merit, and we encourage applications from all qualified individuals.



TITLE:                                  Manager, Supported Outreach Living Opportunities (SOLO) Program

REPORTS TO:                     Director, Supported Housing

SUPERVISES:                      SOLO Program Mental Health Workers



The Manager, SOLO Program is responsible for the day-to-day operations and maintenance of the Supported Outreach Living Opportunities program. In conjunction with the Director, the Manager plays a key role in developing and implementing strategic plans, programs, policies and procedures for the division, and implementing performance measurements and quality improvement initiatives.



  • Manages staff by hiring, assigning work, providing feedback and evaluation, determining and providing required training and orientation, and maintaining timekeeping and attendance records. Resolves staffing issues and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources.
  • Performs administrative and financial functions for designated program areas, including monitoring budget, completing timesheets for payroll purposes, authorizing expenditures, and preparing residential budgets and contracts for submission to funding agencies.
  • Manages all aspects of referrals to designated area by interviewing clients, gathering background information, determining program suitability for potential clients, informing clients of program policies and procedures, and making referrals to other programs. Performs or oversees case planning with clients and healthcare providers to meet the needs of clients and the community.
  • Advocates for clients by problem solving in areas such as financial assistance and accessing community resources. Prepares, reviews and maintains documents and reports such as care plans, resident progress reports, and statistics.
  • Acts as a liaison and a representative of the agency with community agencies and funders, and promotes and encourages community involvement in the division and the agency.



A level of education, training and experience equivalent to a Bachelor's degree in a relevant behavioural science, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning. Three years' management or supervisory experience.

Strong understanding of the principles and practices involved with Housing First programs. Knowledge of psychosocial rehabilitation approaches and services, dual diagnosis issues, and community mental health and social service resources.

  • Experience and knowledge of mental health recovery models and practice, including strength based case management.
  • Experience with urban homeless populations with serious mental illness, substance use and addiction, and complex health conditions
  • Ability to provide leadership and supervision to staff. Excellent communication and problem solving skills, the ability to exercise initiative and excellent judgment, including confidentiality pertaining to areas of agency operations.
  • Ability to define priorities and manage time effectively in dealing with multiple priorities.
  • Demonstrated ability to work effectively with a diverse group of individuals, including unionized staff and their representatives, mental health consumers, funders, community agencies, government, the general public, and management.
  • Ability to effectively advocate for individuals and groups, and to promote consumer empowerment.
  • Ability to work independently with minimal supervision.
  • Familiarity with Microsoft Office suite.
  • Valid British Columbia Drivers License and access to a vehicle for business purposes.

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