Job Posting 72083

Program Assistant
Community Care Durham
York / Durham area
Whitby, ON
closed 3 days ago (Wed, 16 Jun)
full time  •  Starting at $33,215.00 annually

Program Assistant, Central Intake & Scheduling


Reporting to the Manager, Central Intake and Scheduling, the Program Assistant is responsible for supporting and coordinating the day to day provision of services for the Central Intake and Scheduling teams. This position provides general office and administrative duties and is responsible for initial client contact and setting up appointments for the Central Intake and Scheduling teams.    


Responsibilities include but are not limited to:

  • Answering the phones and providing one call resolution to callers
  • Booking appointments using referral management program
  • Collecting and inputting information from various forms of referrals
  • Linking clients to services offered inside and outside of the organization
  • Completing documentation of client notes (narratives) into the Client Information Management System (CIMS)
  • Researching outside supports for clients and collect educational materials
  • Monitoring and providing support to colleagues with the referral management program
  • Preparing, printing and distributing Central Intake Packages and mail them out in a timely manner
  • Managing supplies and inventory in consultation with the Procurement Coordinator
  • Participating in team meetings and record team meeting minutes
  • Assisting with team scheduling and payroll as needed
  • Assist with orientating, training and recognition of volunteers and placement students
  • Supporting and monitoring volunteers and placement students


Qualifications required:


  • Post-Secondary Diploma in Office Administration or related field (i.e. human resources, computer applications, volunteer management, gerontology)
  • Intermediate to advanced computer skills including database experience
  • Minimum one (1) year experience working in related office administration role and customer service
  • Excellent interpersonal, communication, teamwork and organization skills
  • Accuracy and attention to detail is critical
  • Sensitivity and knowledge of the needs of the elderly, individuals with mental health issues and persons with disabilities
  • Working knowledge of the principles of community support services including community mental health and gerontology, volunteer management and scheduling
  • Experience working with clients from diverse backgrounds experiencing a variety of health concerns
  • Satisfactory Police Vulnerable Sector Check
  • Sensitivity to adults with needs related to aging, physical and/or mental health
  • Adhere to COVID-19 safety practices
  • Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation: Starting at $33,215.00 annually; three (3) weeks’ vacation per year of work; 11 paid (including stat) holidays; health, insurance and pension benefits when eligible.

* Pay will be commensurate based on education and experience

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