PLEA Community Services is currently seeking a Regular Full-Time Services Coordinator for our FolkStone team. The proposed start date for this position is June 14, 2021. This position requires BCGEU membership.
FolkStone program supports adults with a variety of health or social challenges, such as living independently, cognitive, behavioral, mental health, addictions, FASD, and developmental disabilities. Our Services Coordinator ensures the quality of services provided to clients meets their specific needs, through development and coordination of effective assessments and service delivery plans and the oversight of Family Caregiver homes where clients reside.
Please submit a resume and cover letter referencing the competition number 2021045SC1. If the position is not filled internally, it will remain open until filled.
Key Duties and Responsibilities:
- Provides orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the clients, and the responsibilities of each member of the client's care team.
- Supervises and maintains regular contact with Family Caregivers throughout the client's placement. Problem-solves with family caregivers and clients on issues related to family functioning, using techniques such as active listening, conflict resolution, and de-escalation methods to resolve the identified challenges, needs and risks.
- Maintains regular in-home visits and conducts regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency's policies and procedures. Develops strategies to address or prevent issues in the homes and follows up with Family Caregivers to ensure the strategies have been implemented.
- Ensures all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Addresses any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary.
- Coordinates all aspects of the client's care (i.e. from intake to discharge). Ensures all relevant parties have the information necessary to effectively deliver the services outlined in the client's service, safety and risk management plans.
- Conducts comprehensive assessments of client needs, makes referrals to other service providers, and leads the development, implementation and review of the client's service, safety and risk management plans.
- Represents the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the client's progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
- Completes necessary client and program reports as per the timelines required by the program. Ensures that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program's policies and procedures.
- Responds to client critical incidents and emergencies. Recognizes potential crises, analyses such situations accurately and implements strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Complies with all internal and external reporting responsibilities.
- Verifies the accuracy of Family Caregivers' pay information and inputs accurate pay and billing information. Reviews Family Caregivers expenses and approves for reimbursement, when applicable.
- Performs other related duties as required.
Skills and Abilities:
- Demonstrated teamwork, leadership and supervisory skills.
- Excellent oral and written communication skills, especially with regard to the completion of reports, de-escalating high-intensity situations and resolving crises.
- Demonstrated ability to work independently and take initiative, make sound decisions, execute action plans in high pressure situations and be accountable for results.
- Excellent interpersonal skills and the demonstrated ability to build trusting and effective relationships with agency staff, professionals, families and clientele.
- Demonstrated organization and time management skills.
- Proficient client and risk assessment skills.
- Demonstrated ability to multi-task, and to work under the pressure of deadlines.
- Demonstrated presentation and facilitation skills, with a demonstrated ability to effectively advocate for clients.
- Demonstrated ability to find available resources to solve problems and achieve goals.
- Demonstrated ability to be sensitive and understanding of individuals' social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle.
- Demonstrated knowledge and understanding of the psychological, social biological and economic factors on individual development, capabilities, health and relationships across the lifespan (e.g., adults and aging).
- Demonstrated knowledge of working with adult clients with a variety of health and/or social challenges, FASD, behavioural interventions, addiction, developmental disabilities, autism and community inclusion as required.
- Demonstrated knowledge of Indigenous cultures, as required by the position.
Education and Knowledge
- Bachelor's degree in social work or a related human/social services discipline.
- Knowledge of Microsoft Office suite, database systems and web-based conferencing tools.
Training and Experience
- Two (2) or more years recent related experience working with vulnerable adults in health and social service programming, who have a variety of health or social challenges, such as living independently, cognitive, behavioural, mental health, addictions, FASD, and developmental disabilities.
- Satisfactory Criminal Record Clearance.
- Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
- Use of Personal Vehicle. This position requires travel in the Lower Mainland.
- A valid B.C. Driver's License (Class 5 or Class 7), and suitable driver's abstract.
- The usual hours of work in this position are based on a Monday to Friday flextime scheduling arrangement of 35 working hours per week.
- Documentation that the applicant is legally approved to work in Canada.
Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.