Job Posting 72925

Shelter Worker - Hyland House
Options Community Services Society
Vancouver & Lower Mainland
Surrey, BC
closes in 9 days (Thu, 5 Aug)
full time  •  Competitive Wage - Benefits not applicable

Hyland House is a safe emergency shelter, available to people (19+ years old) who are currently homeless or at-risk of becoming homeless. Two locations are offered: Bill Reid Place in Cloverdale and Hyland House in Newton. The shelters provide support and assistance with:

  • improving life skills
  • finding employment
  • finding housing
  • managing your home
  • integrating into the community
  • budgeting

Highlights of key responsibilities

  • Responsible for the care and safety of residents in the Shelter. Establish clear, simple and consistent limits for the residents Encourage and facilitate the participation of residents to create a safe, positive atmosphere.
  • Provide a safe home, which includes securing premises, maintaining property to ensure safety (including minor repairs), ensuring that unsafe actions by residents are responded to, and ensuring staff’s safety. This entails: basic maintenance (i.e. installing safety devices); intervening and managing conflict between residents
  • Take referrals on a 24-hour basis and do extensions of stay when needed. Data/information entry, electronic and written, into resident files and logs. Intake and orientation of residents referred to the shelter program.
  • Maintain awareness of any issues experience by the residents and inform the supervisor. Supervise basic life skills chores or teach a resident how to complete them in a supportive manner. Encourage basic hygiene for all residents. Is a positive role model at all times, encouraging appropriate behaviour in residents.
  • Identify resident barriers and jointly with the resident, come up with a plan to deal with the issues presenting. Provide information and resource to the residents where appropriate, to deal with presenting issues/barriers.


Education, Training, and Experience:

Must have:

  • Current First Aid Certificate required
  • Unrestricted Class 5 driver’s license is required
  • Bachelor’s degree or combination of education and experience



  • Crisis Line experience an asset.
  • Food Safe Certificate an asset


Knowledge Skills and Abilities:

  • Excellent interpersonal skills
  • Ability to work with people with complex needs, including mental illness and addictions
  • Competency engaging and working with marginalized people
  • Experience working in the context of emergency residential settings
  • Good communication and conflict resolution skills.
  • Ability to work collaboratively within a team environment
  • Awareness of culturally sensitive issues

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