Job Posting 73064

Starting Point Worker
the Bissell Centre
Edmonton area
10527 96 Street
closed 5 days ago (Thu, 22 Jul)
full time - term / contract

Starting Point Worker- Temporary Contract

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for the right individual to fill the position of Starting Point Worker (FT). Starting Point is the primary point of contact for community members that access Bissell Centre. Through supported conversations, the Starting Point Worker completes an assessment which determines appropriate internal and external program recommendations. The Starting Point Support Staff will connect participants to the appropriate programs based on participant desire, availability, location, and criteria. Starting Point will also develop and maintain relationships with internal and external programs.

*Please note that Starting Point will be on hold until this temporary position is filled.


Program Delivery

  • Act as the first line of contact for participants and other agencies
  • Conduct an initial assessment
  • Develop a solid network of contacts and maintain ongoing relationships established with referring agencies
  • Schedule intake dates and conduct any necessary follow up for participants and recommended programs
  • Participate in regular "Case Conferencing Meetings" to ensure consistent and coordinated service delivery
  • Engage in independent study and program understanding trainings as needed to stay current with best practices and theories within the social service field
  • Triages incoming calls, messages, emails and walk-ins from referral sources and community space. Starting Point Support Staff must exercise discrimination and diplomacy when obtaining necessary information to coordinator individuals to appropriate services
  • Starting Point Support Staff must have strong communication and organizational skills and work within the Harm Reduction Philosophy

General and Administrative

  • Maintain accurate and up-to-date case notes using prescribed Bissell Centre procedures using the database, updating program information, and critical incident reports within established time standards
  • Provide latest program information and update statistics on time and as required
  • Attend and participate in supervision and community meetings as prescribed by the Team Lead of the Integrated Case Management Department
  • Participate in probation and annual performance reviews
  • Participate in regular Community Space coverage and Community Safety Walks
  • Maintain clear and consistent communication with internal and external service providers
  • Orient new participants to program mandates, regulations, activities, structure and expectations
  • Abide by all FOIP policies regarding boundaries, strict client confidentiality, HIPAA laws and ethical standards at all times
  • Perform other duties as required


Education and Experience

  • Bachelor Degree or Diploma in Social Work preferred with relevant experience working with adults with mental health concerns and concurrent issues.
  • Staff with Social Work diploma/degree/Masters are required to maintain, and provide an annual copy of current registration with Alberta College of Social Workers (ACSW)
  • Minimum 1 year relevant working experience with the homeless and vulnerable population

Knowledge, Skills and Abilities

  • Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills
  • Experience with Efforts to Outcomes case management software is considered an asset
  • Good working knowledge of Microsoft Word and Excel programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues
  • Works from a strength base and able to model appropriate and healthy relationships


  • Some early morning, evening and weekend work may be required as caseload coverage is participant centered.



The Starting Point Worker should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Manager, Day Services


  • Criminal Record Check
  • CWIS Check


  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention
  • Motivational Interviewing Skills


The above-noted training must be completed during the first six months of employment.

Interested candidates are invited to submit their resume and cover letter to:

Manager, Day Services



Job Type: Temporary contract until October 1, 2021; full-time

Application Deadline: Wednesday, July 22, 2021


We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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