Job Posting 73120

Family and Community Support Worker
The Asante Centre
Vancouver & Lower Mainland
closed 14 days ago (Fri, 23 Jul)
full time  •  $24-$26/hr

Family and Community Support Worker


Reports to: Executive Director


Hours: Fulltime, 37.5 hours per week

Monday to Friday daytime hours; Saturdays and some flexible hours may apply, with alternative days off in lieu


Location: The Asante Centre, governed by the Fetal Alcohol Spectrum Disorder (FASD) Society for British Columbia (BC)

#103-22356 McIntosh Ave, Maple Ridge, BC

*Travel into the community is expected


Overview of Position:

Why We Exist: The Asante Centre is committed to supporting individuals of all ages with developmental diversities, and their families, to reach their full potential. We do that through quality assessment and diagnostic services, speech-language and occupational therapy, client and family support, education, resource access and development, peer mentorship, and research. We specialize in brain-based diversities such as fetal alcohol spectrum disorder (FASD), autism spectrum disorder (ASD), and other complex needs influenced by a range of early trauma, prenatal stress, mental health, or genetics. We value respect, integrity, and collaboration in all our work.

Why You Matter: The Family and Community Support Coordinator is an integral part of our family-centered and trauma-informed approach, particularly as you build psychological and cultural safety for people who are walking through our doors. You answer inquiries about our programs with compassion and understanding. You provide wrap-around support to clients pre-assessment, during the assessment, and post assessment to ensure they feel heard, cared for, and safe. You are critical to ensuring the clinical members of the team have the information they need to best understand the clients; this understanding promotes holistic care that helps the client and family unlock personal potential and exceed their own expectations. You collaborate closely with all members of the team to carry out the objectives of the Centre.

Skills You Have: Families with developmental diversities deserve the best possible care. This means that you have a compassionate frame of mind, balanced with amazing aptitude for detail, organization, and flexibility. You are adept in active listening and can handle pressure with patience and understanding. You thrive on working with people from a wide variety of backgrounds and respect each person’s unique contributions. You are efficient and hardworking, and you seek to improve systems to help our services be their most effective and meaningful. You are authentically committed to amplifying the voices of Indigenous people and communities, as well as the voices of individuals with lived experience in FASD and other complex conditions.

Specific Duties:

  • Provide client and family support prior to, throughout and post assessment, as appropriate;
  • Provide support services to all clients on assigned caseload (including Youth Justice, private clients); with a focus on adult clients (over age 21) and other age groups as necessary.
  • Complete intake and consent procedures and orient clients to the Centre (per guidelines for the appropriate referral stream);
  • Develop and maintain client charting systems and tracking tools;
  • Work with the Clinical Coordinator to schedule and confirm appointments with assigned clients, families and support professionals;
  • Ensure client records are effectively maintained;
  • Collect and record demographic, social, and clinical data on clients for research purposes;
  • Make referrals to other services and/or community agencies;
  • Collaborate with the clinical and administrative teams to create and maintain a safe and welcoming experience for families;
  • Collaborate with clinicians, through sharing of information and insight to complete Persons with Disabilities income assistance applications, disability tax credit forms and other forms, as appropriate;
  • Collaborate with other members of the support team to develop educational and reference materials, develop resources and curriculum, as appropriate;
  • Collaborate with other members of the support team to deliver informational presentations (such as in-person trainings, webinars, pre-recorded videos, etc.);
  • Coordinate and assist with the delivery of the FASD peer mentorship program;
  • Participate in community collaboration events and other organizational special projects as relevant to the position; and,
  • Other relevant duties as requested by the Executive Director.


  • Bachelor’s Degree in social work, psychology, or other relevant field, as well as a minimum 1-3 years’ experience working with high-needs clientele;
  • Demonstrated knowledge or experience working with persons with developmental diversities or other complex needs. Specific experience or training in the area of fetal alcohol spectrum disorder (FASD) is an asset;
  • Demonstrated knowledge and experience working with Indigenous families providing holistic support;
  • Ability to deal with issues and clients with professionalism and while maintaining confidentiality;
  • Ability to work with individuals of all ages and families with varying special needs;
  • Demonstrated excellent oral, written and communication skills;
  • Excellent interpersonal and relationship building skills;
  • Ability to perform duties independently without much supervision;
  • Ability to work closely with others as part of a multidisciplinary team;
  • Demonstrated ability to multitask and organize a fast-paced workload;
  • Ability to adapt to an environment of an organization that is continuously growing and expanding;
  • Use a variety of software programs (including word processing, spreadsheets, electronic calendar/scheduling program);
  • Proven problem-solving skills; and,

Must possess a valid BC driver’s license and access to a vehicle.

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