Job Posting 73133

PRIYD Regional Service Coordinator
Family Services of Greater Vancouver
Vancouver & Lower Mainland
closed 13 days ago (Fri, 23 Jul)
full time  •  $1,974.70 gross biweekly with a competitive benefits & pension package

JOB OPPORTUNITY: Regional Service Coordinator – PRIYD

Two positions available. One RSC will be responsible for Burnaby/New West CYSN and Richmond CYSN, and one RSC will be responsible for Vancouver CYSN and Family Preservation.


Regional Service Coordinator - PRIYD Competition #64-21






We are a community-based, not-for profit organization with approximately 80 social services programs and 420 employees across Vancouver and the Lower Mainland. We provide counselling and other essential services to the most vulnerable people in our communities. For over 90 years, we’ve inspired and supported those who need help reaching their full potential. We work to ensure children are nurtured, youth find optimism, adults feel empowered, and parents make choices that build strong families.


Our values are:

  • Innovation
  • Integrity
  • Diversity
  • Optimism
  • Excellence


We provide a supportive workplace for our staff and professional, effective services for our clients, including counselling, therapy, advocacy, education and community services.



Working within the mission, vision, values and person-centred philosophy of the Agency, and under the direction of the Program Managers, the Regional Service Coordinator is responsible for coordinating client referrals from MCFD including intake, assessment, and matching clients for individual and/or group services with Integration Support Workers (ISWs). This role is also responsible for the day-to- day support and guidance of Integration Support Workers. The Regional Service Coordinator collaborates with other service providers to meet client service needs, and ensures referring social workers are kept up to date on service progress. The Regional Service Coordinator supports the Program Managers by providing input into the strategic direction of the program. It actively supports the Agency’s awareness and goals around diversity and inclusion.



Education, Training, Experience 

  • Minimum Bachelor's Degree in Social Work or related discipline
  • Minimum 3-5 years’ recent experience of working with children and youth with special needs
  • Minimum 1-year recent supervisory experience
  • Experience meeting with families and conducting client assessments to determine service needs
  • Experience with case management and liaison with community partners, ie. MCFD Social Workers, Behavioral Consultants, Occupational Therapist, Physiotherapist, Psychiatrist, etc.
  • An equivalence of education and experience will be considered

Core Competencies 

  • Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility  
  • Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning  
  • Personal Leadership, including influence, initiative, judgment and decision making, creativity and innovation  
  • Commitment to Excellence, including results focus, client-centered service, planning and organizing, professional expertise and technological proficiency  

Knowledge, Skills, Abilities 

  • Awareness of different Development Disabilities and support strategies
  • Awareness of support strategies for children and youth with Autism Spectrum Disorder
  • Awareness of child development stages
  • Awareness of Mental Health Diagnoses that co-exist with Developmental Disabilities (Dual Diagnosis)
  • Knowledge of up-to-date research and successful strategies for children and youth with challenging behaviors such as appropriate reinforcers, prompt fading, test analysis
  • Awareness of Child Welfare Act and the Child and Family Services Act regarding reporting requirements
  • Knowledge of MCFD services and navigation of their system to wrap around services for families
  • Computer skills including MS Word, Access, and Excel
  • Client assessment and case planning skills
  • Proficiency facilitating meetings with clients, families, and staff
  • Sensitivity and diplomacy with clients and families in stressful situations
  • Ability to support staff to implement client behavior plans
  • Ability to structure attainable and measurable goals based on client’s needs and abilities
  • Creating a task analysis for skill development.   

Professional Certification, License or Registration Requirements: 

  • NA  

Additional Requirements:               

  • Successful completion of criminal record check  
  • Regular use of a personal vehicle, driver’s license, and abstract



  1. Client Case Management
    • Provide client services in accordance with the Agency’s accreditation standards
    • Coordinate Regional referrals with the Ministry - Children and Youth with Special Needs (CYSN) and maintain ongoing communication with CYSN regarding the status of PRIYD services to families and child/youth
    • Coordinate assignment of new referrals to Integration Support Workers (ISW) and social groups
    • Facilitate orientation and assessment meetings with families
    • Facilitate introductory meetings between ISW and families
    • Responsible for the timely delivery of front-line services including assessment, case planning, intervention, goal setting, and review meetings
    • Review client documentation
    • Collaborate with consultants and other service providers to coordinate client services
  1. Leadership
    • Maintain best practices in clinical field of children and youth with special needs
    • Develop and maintain strong community partnership with regional services
    • Coordinate new service initiatives in collaboration with regional Ministry – CYSN Team Leads
    • Support the Program Managers by providing input into the strategic direction of the program
  1. Supervision
    • Plan, direct, and coordinate work activities of Integration Support Workers and volunteers
    • Responsible for the day-to-day support and guidance of Integration Support Workers, including coaching and mentoring
    • Recommend appropriate professional development trainings for ISWs; bringing issues and concerns to the Program Managers
    • In consultation with Program Managers, coordinate and actively participate in employee evaluation processes, and professional development
  1. Administration
    • Provide monthly contractual documentation to administrative staff and Program Managers for CYSN contract reporting.
    • Assist the Program Managers in data collection for program evaluation metrics
    • Maintain regional client files in accordance with the Agency’s Accreditation Standards
    • In conjunction with the Program Manager and Administrative staff, establish relationships with community resources that can be utilized by staff and their clients
  1. Direct Client Service
    • Maintain a direct client case load with 1-2 clients per week
    • Support children and youth who may have significant developmental delays, intellectual, emotional, and social challenges, dual diagnoses, and multi-barriered families in a community based setting
    • Formulate goals and action plans with strategies, and monitor outcomes in partnership with clients, their caregivers and other services
    • Plan, implement and evaluate service plan goals




FSGV provides a comprehensive compensation package, with pension and generous extended health benefits for our regular staff.


FSGV supports career development and training for staff to reach their potential, offering mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.


Work Hours: Tuesday to Saturday 9:00-5:00 (Some flexibility)

Salary: GS10, Step 1 $1,974.70 gross biweekly with a competitive benefits & pension package

Location: 1638 E Broadway, Vancouver BC with the possibility to work some hours from home as deemed appropriate by Managers.


Two positions available. One RSC will be responsible for Burnaby/New West CYSN and Richmond CYSN, and one RSC will be responsible for Vancouver CYSN and Family Preservation.



If this describes you, please submit your application to us through our website: 


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #64-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

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