Job Posting 73229

Digital Skills Facilitator
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closing tomorrow (Wed, 28 Jul)
part time - term / contract  •  $23.51 per hour

Vacancy Posting – Competition #2021-07-14 DSF p-t

Posted date: July 14, 2021

Closing date: July 28, 2021

Position: Diversity Skills Facilitator

Hours of work: 28 hours per week

Contract period: August 1 to March 31, 2022

Location of work: 930 Balmoral Road, Victoria BC

Rate of pay: $23.51 (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA actively engages our community to strengthen connections between immigrants and those born in Canada. Through our work, we build a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has had a positive impact in the Greater Victoria region for nearly 50 years.

Job description: 

Works in close collaboration with the Training Coordinator to promote digital/IT or technological advancement for ICA clients and staff.  Skilled in facilitation, developing professional relationships, and understanding the needs of settlement/resettlement clients.  Provides digital or technological training and support to ICA staff in all departments, in a safe and inclusive environment.  Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse abilities. Reports to the Training Coordinator.


  • Minimum Grade 12 or Computer Information Technology Diploma and related professional courses on digital skills training and experience pertinent to adult education.
  • Minimum one year experience in facilitation and training.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds.
  • Experience working with immigrants, refugees, and Indigenous partners, and understanding immigration issues.
  • Previous work experience within social services, not-for-profit, and/or multicultural environment.
  • Proficiency in a settlement/resettlement language is preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Key duties and responsibilities

  • Provides digital learning training support to:
    • develop newcomer client skills;
    • transition ICA to virtual engagement and service delivery such as online booking, virtual skills training and other digital areas as needed;
    • assist newcomers and staff to develop and practice their digital skills; and
    • troubleshoot hardware and software issues as identified by staff.
  • Develops training content to increase digital literacy skills.
  • Prepares final reports.
  • Enters data into ICA databases.
  • Works with supervisor on project planning, delivery, and evaluation.
  • Works in close collaboration with the Training Coordinator and staff in other program areas and identifies training and education needs across ICA.
  • Establishes and maintains working relationships with other service providers to identify suitable guest speakers or training facilitators for ICA’s courses and workshops.
  • Assists in facilitating existing orientations, workshops, life skills/education and other related training courses as applicable.
  • Works in close collaboration with the Training Coordinator and contributes to overall planning, implementation, and facilitation of training initiatives for ICA programs.
  • Creates awareness of anti-oppressive/social justice issues.
  • Participates in training opportunities to stay current on issues impacting ICA’s clients and staff.
  • Participates in regular team and organization-wide staff meetings, and follows all ICA policies and administrative procedures.

Job skills and abilities

  • Experienced in:
    • digital literacy;
    • using virtual tools for meetings, webinars;
    • facilitating/training;
    • working with people with diverse backgrounds and linguistic skills;
    • working on projects related to social services or community engagement;
    • coordinating projects;
    • working with immigrants or refugees; and
    • working in a cross-cultural environment.
  • Excellent communication skills, both written and verbal.
  • Demonstrate empathy.
  • Demonstrate can advanced level of computer proficiency and knowledge of a variety of software products, including but not limited to database applications and client management systems.
  • Demonstrate an understanding of the principles of adult learning as they relate to immigrant and refugee newcomers. Design and facilitate instruction that uses technology to build clients’ real-life skills which will assist their settlement process.
  • Demonstrate an understanding of social service programming for immigrants.
  • Demonstrate the ability to incorporate content and to adapt methodology to accommodate diverse needs of immigrant and refugee newcomers.
  • Demonstrate the ability to create and sustain a safe and positive learning environment.
  • Demonstrate the ability to use current and appropriate media technology as a tool for settlement and integration education.
  • Demonstrate commitment and professionalism to facilitating settlement and integration workshops and courses to stay current on digital information technology.
  • Demonstrate effective use of technology in all aspects of the job.
  • Practice time and resource management techniques.
  • Demonstrate the ability to work effectively as a member of a diverse team, including language training instructors, settlement workers, childcare workers, community development and support workers, to address settlement and integration needs of newcomers through group sessions.
  • Demonstrate facilitation skills.
  • Practice effective interpersonal and intercultural communication techniques, and demonstrate conflict resolution techniques.
  • Understand how to apply the basic principles of crisis management in the classroom.
  • Demonstrate critical thinking and problem-solving techniques.
  • Demonstrate networking and relationship building.
  • Create and maintain professional boundaries.

Additional information

  • Some travel to community locations within Greater Victoria may be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours. All overtime must be approved in advance.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, a current, clear criminal record check, including vulnerable populations check, and proof of WHMIS training is required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to before 4:30 pm on July 28, 2021.  Please quote Competition #2021-07-14 DSF p-t in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

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