Job Posting 73235

Employment Counsellor / Case Manager
VCCS Employment Services Inc.
Eastern Ontario
closes in 7 days (Fri, 6 Aug)
full time  •  hourly wage starts at $27.17 35 hours a week


Reports to: ES Supervisor Position Summary:

Under the direction of the ES Supervisor, the primary responsibility of this role includes providing assisted services to respond to the career and employment needs of individuals who are facing barriers to employment including individuals with diverse backgrounds and disabilities.  The primary responsibilities of this high-response, people centred Case Manager position include assisting unemployed individuals to develop individualized employment plans and to provide them with 1:1 support to ensure that they receive the services, supports and resources they need to achieve their employment goal. The Case Manger will provide intake, referral and client assessment services, individualized employment service planning, monitoring, and case management and mentoring. They will also assist program participants by clarifying career goals, teaching effective job search techniques, identifying potential employment opportunities, assisting with the completion of applications for upgrading, training and education. In this role the Case Manager will participate as a key member of a multidisciplinary team to coordinate job coaching, employer liaison and training supports based on the service needs determination process of the agency. They will prepare and conduct group presentations and workshops as needed. They will also help clients access other services they may want or need, including those of community partners, as necessary.


The Case Manager will serve as the lead for ensuring that the participant receives a multidisciplinary approach to service. If applicable, they will foster mentors to support the participant. They will excel at motivational theories and will be instrumental in the case management of clients. The Case Manager will work collaboratively with the employment support team to develop and maintain current documentation and active file management that achieves the highest standards in employment practices and documentation. They will be responsible for the overall tracking and maintenance of the client’s progress and will contribute greatly to reporting milestones of their achievements. An important part of this role will be to work with ES team members to support the client directly with a strong focus on the continuous individual development towards obtaining and retaining employment, while contributing to the overall targets and goals of the organization.




Competencies Required:


Behavioural Competencies

Knowledge/Technical Competencies

Job Effectiveness

·         Time sensitive information

·         Planning, organization, documentation

·         Prioritization

·         Tact and diplomacy

·         Pro-active and productive

·         Tolerance

·         Problem solving and conflict resolution

·         Time management

·         Deals with stress effectively and remains calm under pressure

·         Multi-tasking

·         Creativity

·         Thorough understanding of duties/tasks

·         Ability to work independently and within a larger team

·         Seeks guidance when unsure

·         Judgement

·         Decision making

·         Stress management Client Satisfaction

·         Client confidentiality

·         Effective communication

·         Provide a safe environment

·         Advocacy

·         Compassion and understanding of client needs

·         Advanced Knowledge of Employment Ontario Employment Service guidelines

·         Advanced knowledge of other Employment Ontario agencies, programs and services

·         Advanced knowledge of local community agencies

·         Knowledge of Employment Counselling principles

·         Advanced knowledge of Employment Standards, Human Rights and Ontario Labour Law.

·         Motivational techniques to encourage clients to meet goals and development milestones

·         Excellent Verbal and written communication skills

·         Active listening skills

·         Research, analytical and problem-solving skills

·         Client assessment and referral

·         Counselling ethics

·         Coaching techniques

·         Provides clients with accurate information and answers to relevant questions

·         Understands multiple perspectives and balances competing interests


         Identifies client needs and encourages them to meet goals and development milestones

Organizational Success

  • Developing self and others
  • Problem solving
  • Team work
  • Knowledge of VCCS as an agency
  • Flexibility/Adaptability
  • Follows VCCS Policies and Procedures manual
  • Maintains a safe working environment
  • Engages in best practices both internal and external to the agency

Professional Behaviour

  • Confidentiality
  • Responsibility for ones actions
  • Self-confidence
  • Integrity
  • Supports core values, objectives, and beliefs of VCCS
  • Sound professional judgement
  • Recognizes and maintains boundaries
  • Respect for self and others
  • Positive, friendly attitude
  • Discretion
  • Establishes positive network contacts
  • Honesty/fairness
  • Tact and diplomacy
  • Understands relevant legislation and program guidelines
  • Creates effective resume and cover letters using a variety of formats
  • Demonstrates effective inter-personal communication and the interprets non- verbal clues and responds appropriately
  • Utilization of relevant computer programs
  • Presentation skills (large and small groups)
  • Advanced knowledge of career direction, job search techniques and job maintenance skills
  • Understanding of labour market and local employment opportunities and trends
  • Marketing and advocacy skills
  • Knowledge of wage subsidy programs and other supports to help clients “touch the labour market”

Primary Functions of this position include:

  1. Conduct intakes of potential clients to determine a eligibility, needs and suitability and which service components would be the most effective in assisting individuals to meet their career
  2. Assist clients to develop individual Employment Service Plans updating and revising as
  3. Provide employment counselling to assist with career direction, job search and job maintenance
  4. Provide coordinated and integrated supported access to other services in the community that support’s the client’s goals.
  1. Develop a minimum of 208 measurable and time-specific Employment Service Plans that note clear achievable goals; build on or match skills, interests and needs identified by employers or in relation to labour market information; identify steps to reach the goals and methods for monitoring progress; show evidence of individual ownership and are updated as steps are accomplished, skills or knowledge acquired.
  2. Assess client eligibility and suitability for training programs, self employment and other related interventions using eligibility/suitability model and recommending where appropriate
  3. Assess client need for job development services, provide rationale and make referral, checking on
  4. Remaining current with the City of Kawartha Lakes labour market trends
  5. Ensure client appointment information and activity is tracked on CAMs system in timely manner meeting VCCS
  6. Conduct client and employer surveys and follow-ups.
  7. Attend meetings as required
  8. Adhere to personnel policies as set out in the VCCS Policies and Procedures Manual
  9. Develop and provide workshops as needed
  10. Ensure client waiting times are consistent with our Customer Service Charter
  11. Ensure that client files contain all documentation as outlined in ES
  12. Monitor client interventions as required until file is
  13. Conduct client follow-up at specified intervals with exited clients as
  14. Achieving program statistical goals and targets
  15. Undertake other tasks as assigned


  • Post-secondary degree/diploma in the Social Sciences with preference to graduates of an employment counselling program
  • Computer proficiency in Microsoft Office products and the ability to use a variety of computer
  • 2 years of experience in employment counselling role working with diverse client groups
  • Advanced verbal and written proficiency in English (French is an asset)



  • Must maintain a cohesive relationship with clients and staff
  • Must have above average interpersonal skills that are congruent with the organizational culture as a caring and compassionate
  • Must be capable of grasping the organizational
  • Must possess excellent oral and written communication
  • Must possess the ability to be diplomatic in difficult
  • Must possess good listening



  • Job requires sitting, standing, and walking. Normal work time spent indoors
  • Occasional travel off-site to attend training or professional development opportunities
  • A neat and tidy personal appearance is required; casual business attire
  • 35 hours per week as determined by organization with occasional overtime in the early mornings or after work (where necessary)
  • Use of office equipment required: telephone, photocopier, fax machine, computer, software specific to programs


  • Must be a professional
  • Must possess excellent organizational skills




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