Job Posting 73243

Supervisor - Willows
Archway Community Services
Vancouver & Lower Mainland, Fraser Valley
closed 4 days ago (Mon, 2 Aug)
full time  •  $29.00-33.00


The Supervisor is responsible for the daily operation of the residence ensuring that the program provides professional and efficient service with focus on confidentiality.  This position ensures that the program operates in compliance with agency/program policies and procedures, licensing and other applicable standards.  The Supervisor has 3 key areas of responsibility: providing supervision, support, and evaluation to the program team; administering the program to ensure it meets application policies, laws, and guidelines; and operations ensuring the program operate effectively and meets its goals and objectives.



  • Provides leadership support, direction, consultation, supervision and provides performance management to staff using a variety of interventions including coaching, skill development and training, discipline and attendance
  • Provides after hours 24-7 on call coverage via phone to respond to support staff and respond to emergencies; weekly rotation: Monday to Friday 6:00pm-6:00am and Sat-Sun 24 hours (may change as program requirements change).
  • Takes a collaborative approach to decision making, problem solving, program coordination, and client care seeking supervision when
  • Collects and disseminates all Archway and committee information to staff ensuring staff are aware of and able to carry out their duties according to Archway, funder, and CARF
  • Provides relevant training and practical assistance to program staff in preparing for and participating in client assessments, case conferences, and case
  • Maintains regular telephone and in-person contact with program staff providing support and
  • Recruits and hires staff following proper hiring policies and practices seeking consultation with the Manager, Youth Services as
  • Ensures that behaviour management techniques used by the staff are acceptable, safe and align with client centered, trauma informed care, and wraparound care
  • Supports staff and/or clients in times of conflict or crisis using mediation and conflict resolution
  • Reports any staff conduct issues to the Manager and participates in an agreed-upon plan of action. May be required to report situations of a sensitive and confidential
  • Follows Archway policies and those outlined in BCGEU collective agreement and maintains courteous and collaborative relationships with union
  • Evaluates the performance of staff on an annual basis providing feedback. Identifies staff needs, such as training, management, and personal development.
  • Schedules and supervises program staff and monitors daily
  • Creates and manages program budget ensuring compliance with funder agreement and fiscal
  • Manages the daily operating budget including household expenses such as groceries, youth clothing, supplies allowances and recreation funds. Ensures program performance is consistent with budgeted expectations, analyzes variances taking corrective actions where necessary.


  • Assigns reports to staff as Edits and monitors reports providing analysis where required.
  • Creates and submits reports according to deadlines as required (i.e., timesheets, mileage, expenses, AWOL and attendance records, annual reports).
  • Maintains statistical records, reports program statistics, analysis, and performance to the agency, funders, and required stakeholder groups on a quarterly and annual basis.
  • Plans and coordinates group meetings for program
  • Helps monitor program compliance with Fire Dept., CARF, Health and Safety, and Ministry standards/regulations and
  • Attends regular staff meetings and training
  • Refers to technical and professional documentation as required, such as residential and licensing standards, the collective agreement, the employment standards act, Archway manuals and policies, and accreditation
  • Works closely with MCFD/FVACFSS liaison and licensing to ensure the residence is safe and operates professionally according to applicable standards.
  • Develops new work procedures, policies, and or manuals as required. Operations
  • Oversees the day-to-day operations and coordination of the program including licensing, supervision, maintenance of residence, and liaison with funders.
  • Monitors program to ensure goals and objectives are met and reported. Reviews and makes changes to program in consultation with funders.
  • Debriefs crises providing support to staff and clients and documenting crisis
  • Consults with program staff, caregivers, Ministry social workers and other related professionals and agencies regarding clients and their care using a client centered and wraparound care approach.
  • Provides direct intervention to clients using a client centered, trauma informed approach as
  • Working with social workers, participates in case planning and management for each
  • Liaises with social workers regarding placement, guardianship issues and case planning.
  • Adheres to Archways policies and procedures with particular attention to confidentiality and program
  • Identifies both physical and program needs of the residence in consultation with the
  • Is responsible for monitoring the maintenance, cleanliness, safety and repair of the residence; maintains the groceries, clothing and other inventories, such as first aid supplies. Clean and/or repair household appliances such as the lawn mower or laundry. 
  • Monitors the dispensing of medications ensuring medications are securely locked. Participates in Medication Committee with program
  • Other duties as assigned.

Requirements and qualifications

Education and Certification:

  • Satisfactory Criminal Record Check
  • Bachelor’s Degree in Social Work, Psychology, Criminology, Child and Youth Work, or related
  • Emergency First Aid with CPR level C
  • Valid class 5 BC Driver’s License and satisfactory driving record
  • Valid Food Safe 1 Certificate


  • At least 2 to 3 years’ experience supervising a team of at least 10
  • At least 2 to 3 years’ experience in outreach work with high-risk children and
  • At least 2 to 3 years’ experience as a senior worker in a residential program (youth residential program is an


  • Experience working in a regulated program with licensing
  • Experience working with and navigating government systems, and ministries, and non-profits is an
  • Experience supervising in a residential or union environment is an asset.

Knowledge and Skill Set

  • Strong written, verbal and active listening skills able to communicate effectively and respectfully with people from a variety of backgrounds.
  • Knowledge of the BC system of care for youth and understanding of how to navigate the
  • Knowledge of licensing standards and CARF Accreditation standards and how to apply and implement standards in a residential
  • Able to effectively apply the principles of Trauma informed care and client centered care in a wraparound care
  • Strong knowledge of child and youth development and behavioural
  • Well-developed solution-based thinking, critical thinking, and problem-solving
  • Strong conflict resolution and mediation skills, able to work with a variety of people in crisis to de-escalate crisis or difficult situations.
  • Strong supervisory skills including hiring, training, performance management, and
  • Strong case management
  • Well-developed knowledge of collective bargaining agreements and their
  • Knowledge of budgeting, budget management, and
  • Skills in advocacy, able to represent and provide a voice for youth in care when working with stakeholders.
  • Strong relationship and team building
  • Well-developed negotiation skills, able to negotiate with funders and outside
  • Knowledge of care interventions that are culturally appropriate to youth with indigenous
  • Strong planning, organizing, scheduling, and prioritization
  • Strong Office 365
  • Knowledge of professional, local resources for clients in


  • This position will require a collaborative approach and on-going frequent communicating between both
  • This position includes frequent Strong ability to switch task is required.
  • This position includes long periods of time in a seated
  • TB screening is required, and possible TB test based on screening
  • Interactions with people in difficult situations using foul or abusive language may be
  • This position works in an environment that may include loud music or loud
  • Basic home maintenance duties are part of this position including cleaning and basic
  • This position requires knowledge of policies, procedures, standards, legislation, and guidelines including:
    • Archway Community Services Policies and Procedures
    • Ministry of Children and Family Development and Fraser Valley Aboriginal Children and Family Services Society standards and policies with particular focus on Residential Standards
    • Youth Justice Act, Employment Standards Act, and Child Welfare Legislation and policies
    • Ministry of Health licensing regulations
    • BCGEU Collective Agreement


This position is sensitive in that it requires a high degree of trust and is directly and indirectly involved with the care of children.  Maintenance of a satisfactory Criminal Record Check and Driver’s Abstract is required.

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