Job Posting 73375

Specialist, Human Resources And Volunteerism
Caledon Community Services
Halton / Peel area
Bolton, ON
closes in 4 days (Tue, 3 Aug)
full time

Position Details:  Permanent, 35 hours/week

Location:  The Exchange, 55 Healey Road Unit #1, Bolton ON & 18 King Street East, Bolton, ON

Start Date:   ASAP

Deadline to Apply:  August 3, 2021


Agency Overview:  Within our own five community service locations, six Peel Living buildings, and throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. We turn 50 this year! Our programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we open our doors to the community daily within our two fabulous retail shopping destinations that support all of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work.   Learn more at

Our Customer Service Vision:  Making it Easy to Ask, Participate and Give

Position Overview: 

The Specialist, Human Resources and Volunteerism performs a number of functions within the agency’s Human Resources department on behalf of the agency’s paid workforce and coordinates the Volunteer program using relevant human resources best practices adapted to effectively manage the agency’s volunteer workforce. The Specialist, Human Resources and Volunteerism will operate as part of the Human Resources team.


Position Deliverables/Accountabilities: Under the general direction of the Senior Manager, Human Resources, the incumbent applies their human resources expertise to a number of human resources functions, including the application of human resources principles and best practices to the coordination of the agency’s volunteer program.


Volunteerism Portfolio:

  • Coordinates, executes and administers the full cycle Volunteer Management Program at Caledon Community Services (CCS) for the following types of volunteers
    • Individual, ongoing volunteers
    • Group volunteering (i.e. corporate, community, clubs, faith groups, youth groups)
    • Volunteers for One-Time Events
    • Volunteer Committees (i.e. annual Gala)
    • Volunteers for CCS’ Board of Directors
    • Volunteers required to complete Court-Ordered Community Service Hours
    • Student Placements
  • Outreach, Recruitment & Selection
  • Screening (including reference checking and criminal records checks)
  • Orientation
  • Establish, maintain confidential electronic (“Volgistics” database) and paper Volunteer Files
  • Assigning suitable work based on Volunteer Position Descriptions
  • Performance Appraisals
  • Trains, coaches and supports those who directly supervise volunteers;
  • Problem solving/ dispute resolution support for volunteers and/or their immediate supervisors
  • Recognition
  • Volunteer Engagement
  • Voluntary and Involuntary terminations
  • Exit Interviews
  • Quality and continuous improvement
  • Coordinates the Student Placement Program for co-op, secondary and post-secondary students, building relationships with secondary and post-secondary educational institutions and promoting CCS as a ‘teaching organization’ within the area of social, community and health services;
  • Conducts accurate and timely record keeping and reporting for volunteer program evaluation, proposal development, quality improvement and outcome tracking and reporting for funders and donors;
  • Serves as the Staff-Board Liaison, supporting the volunteer Board of Directors in some areas of administration and attending monthly Board meetings;
  • Promotes and supports a culture of volunteerism and community engagement


Human Resources Portfolio:

  • Supports and enhances the effective functioning of the agency’s Health and Safety program (for both staff and volunteers) by conducting the following activities:
  • Receiving and reviewing Incident/Accident reports
  • Promptly entering the incident/accident into the agency’s Incident Analysis log
  • Ensure the confidential and secure storage of the incident/accident reports
  • Determining whether a reported incident/accident requires the filing of a WSIB claim
  • Administering WSIB claims and case-managing any Return to Work and/or Accommodation
  • Coordinate and administer competency-based health and safety training for staff and volunteers
  • Collect relevant data and generate reports to support performance and quality improvement, CEO and/or Board reports, funding applications, funding reports
  • Coordinates and conducts recruitment, selection and hiring activities for summer students (i.e. Canada Summer Jobs, etc.)
  • Other duties as required.

Qualification Criteria: 

  • Bachelor’s Degree and/or Post-Graduate Certificate in Human Resources Management;
  • CHRP designation (or working towards);
  • Post-secondary education in areas such as Volunteer Management is an asset, CVRM certification (or working towards) is an asset;
  • An equivalent combination of education and experience may also be considered;
  • 1 to 2 years related experience;
  • Experience in a supervisory or leadership role, especially with volunteers, students or program placements;
  • Experience working in a project development role, preferably in a social services environment;
  • Experience working with diverse groups and populations is an asset;
  • Knowledge of Human Resources functional areas including but not necessarily limited to: Recruitment and Selection, Orientation, Performance Management, Progressive Discipline, Compensation/ Total Rewards, Health and Safety, Training and Development, HRIS (Human Resources Information Systems)
  • Working knowledge of relevant employment legislation including: Employment Standards Act of Ontario, Occupational Health and Safety Act, Ontario Human Rights Code, etc.
  • Knowledge of community development practices and principles is an asset;
  • Knowledge of community service programs and supports is an asset;
  • Passionate about helping others;
  • Effective Communicator - written, verbal, report writing and presentations;
  • Committed to working with a team to build a great customer experience;
  • Demonstrated ability to form effective working relationships with individuals at all organizational levels;
  • Strong customer service skills;
  • Supervisory or leadership skills;
  • Excellent interpersonal and conflict resolution skills;
  • Strong time management, project management and organizational skills;
  • Strong self-starter and initiative-taker, able to work independently with minimal supervision;
  • Problem solving skills;
  • Research skills;
  • Demonstrated competence in event co-ordination and planning;
  • Able to travel within Caledon frequently and work some evenings and weekends to support events and/or outreach activities (reliable access to a vehicle is required);
  • Proficiency in Microsoft Office applications in a Microsoft 365 environment;
  • Able and willing to maintain strict confidentiality;
  • Commitment and ability to role-model the CCS Customer Service Vision, CCS values and appropriate workplace conduct, ethics and professionalism;
  • Recent, satisfactory Criminal Reference Check.


We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code.  CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.

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