Job Posting 73408

Senior Intake Worker -Afterhours
Family Services of Greater Vancouver
Vancouver & Lower Mainland
closes in 8 days (Sun, 31 Oct)
part time  •  $ 1,198.96 gross bi-weekly with a competitive benefits & pension

JOB OPPORTUNITY: Senior Intake Worker - Afterhours


Senior Intake Worker - Afterhours Competition #70-21




Directions believes in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. For many youths, home is not a place of safety or belonging. We strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 


Directions Youth Services provides 24/7 support to assist youth under the age of 25 to connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs 12+ programs inclusive of shelter and drop-in, safe houses, detox and other unique programs for youth throughout Vancouver and employs more than 220 passionate, team members.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.



The Senior Intake worker position is an entry level, permanent part time (28 hours per week) position that provides initial reception/intake to the Centre, determining eligibility for youth wishing to enter the Centre working with the support of Youth Workers. This position works to promote safer, healthier alternatives, and where possible, to assist in their transition from the street to residences and providing referral information where possible to eligible and ineligible clients, the position will consist of working with a variety of at risk and homeless youth struggling with addiction, including those with intellectual, emotional/social challenges, dual diagnosis, and sexual abuse victims. This position reports to the Afterhours Supervisor and/or Senior Manager of Directions Youth Services Centre. This position reports to the Program Manager of Directions Youth Services Centre


Hours of work: (7 paid hours per shift, plus 1 unpaid meal break) 28 hours salary per week

Position #1: 00:00-08:00 Wednesday-Sunday (Work week starting Tuesday 11:59pm, last shift ending Sunday at 7:59am)

Position #2: 11:30pm-7:30am Sunday-Thursday (Work week starting Sunday night at 11:30pm, last shift ending Thursday 7:30am)



  • Assessment and screening of all youth requesting access to the centre
  • Establish rapport with youth in the centre to collaborate with youth identifying individual needs and provide support, encouragement and information on community resources, alcohol and drug information, and advocacy for clients by making referral calls, as required.
  • Monitors youth in centre, ensuring the safety and comfort of clients, by observing client behavior, document and informing supervisor as required.
  • Monitors the overall safety of the centre through enforcing centre guidelines by observation to detect inappropriate behavior, drug use, contraband and by performing perimeter walks.
  • Participates in the management of emergency situations by initiating first aid, calling emergency medical services, and /or police and defusing situations.
  • Responsive to inter-program integrated case management plans, other service agencies and health care professionals in the implementation and revision of client service plans/ terms of service or service restrictions.
  • Ensures maintenance of the facility and care of clients by performing cleaning in centre, outdoor clean up, minor repairs, preparation of meals, and or snacks for clients.
  • Performs clerical duties as required such as answering phones, filing, sorting, and indexing.
  • Maintains daily client logs, notes, documents, forms, reports, completes/enters daily statistical information.
  • Participates in training practicum students and trainees in a job shadow model.
  • Assist youth in accessing community support by advocating, escorting, and transporting clients to outside referral locations as appropriate.
  • Actively participate in staff meetings, performance development, and continuing education and/or agency initiatives.
  • Ensure adherence to all program and agency policies and procedures, and accreditation standards including the Centre’s Management Plan.
  • Perform all other duties as required




Education and training:

  • One year post-secondary education/certificate in related field
  • Valid BC Drivers License - requires submission of abstract.
  • Current First Aid Certificate and Non-Violent Crisis Intervention Training an asset



  • Minimum one year experience working with youth, preferably in support of youth who have alcohol /drug misuse issues.
  • Applicants with personal experience with addiction or street involvement require a minimum two years clean/sober and away from services
  • A combination of education and experience may be considered



  • Knowledge of community, social and health resources
  • Knowledge of the systemic issues that affect low income and marginalized people
  • Knowledge of substance misuse, adolescent development and the problems encountered by chemically dependent individuals; basic understanding of behavioral management
  • Basic knowledge of mental health issues and treatment
  • Ability to observe and recognize change in clients
  • Ability to maintain professional boundaries with clients
  • Ability to establish and maintain rapport with clients
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques
  • Ability to communicate proficiently both verbally and in writing
  • Ability to organize, prioritize and meet deadlines
  • Ability to establish/maintain satisfactory work relationships with the public and other employees to deal tactfully and effectively with co-workers, public and other agencies and to maintain confidentiality
  • Ability to work independently and a part of a team
  • Ability to work in a culturally diverse population
  • Basic computer literacy
  • Physical ability to carry out the duties of the position


Working conditions: 24 hour crisis response program

  • Ability to work shift work, awake overnights



Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a positive impact in our community.


We support career development and training for staff to reach their potential, and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.


Salary/Pay Grade: GS6, Step 1 – $ 1,198.96 gross bi-weekly with a competitive benefits & pension

Start Date: ASAP

Location: 1138 Burrard St Vancouver BC

Post End Date: Open till positions are filled



If this describes you, please submit your application to us through our website.


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #70-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**



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