Job Posting 73420

Service Delivery Worker
March of Dimes Canada
Southern Ontario
Drayton, ON
closed 3 days ago (Tue, 27 Jul)
full time

Looking for steady, meaningful work?
Join our Community Support Services team at March of Dimes Canada. Provide daily care and support to people with disabilities and seniors in your community.

Many people need help to live in their homes – help with getting up in the morning, transferring from the bed to a chair, bathing, toileting, eating, dressing. That’s where you come in. As a member of our Community Support Services team, you will provide care and connection to people with disabilities and seniors in their individual or shared-living homes.

Because of you, people in your community will live a better quality life, with dignity. It’s a job to be proud of.

Why join March of Dimes Canada?

  • Deeply satisfying work
  • Steady employment with one of the most respected agencies in Canada
    • Full- and part-time jobs
  • A stable and supportive team of proud workers, many who have been with us for years
  • Successful employee training program
  • Competitive benefits package (including health and dental benefits for part-time staff after one year of employment and who work a minimum number of hours)
  • Pension plan (optional for part-time staff who work a minimum number of hours)
  • Paid sick time
  • Vacation time (vacation pay for part-time staff, including the option to bank time for a one-time payout)
  • Best practices protecting health and safety
  • Excellent safety record with COVID-19
  • Scheduling allows for work/life balance
  • Culturally diverse workplace

Who is March of Dimes Canada?

From our humble beginnings in 1951 as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada has grown into a national, multi-service not-for-profit organization. We work for people with disabilities and seniors, helping them with daily living, rehabilitation and employment.

What does the Community Support Services team do?

Our Community Support Services team, which is primarily funded by governments, provides essential services that enable people to live as independently as possible. Whether the disability is physical, cognitive or the result of brain injury or aging, our team of 1,600 employees assists people in their homes and communities, helping them gain a greater level of functioning and connection with others. Over the past year, the number of people we serve rose to more than 6,100 people.

This Opportunity
We are currently looking to fill a full-time position Service Delivery Worker in our South West Region – 81 Wood Street Drayton Ontario, N0G 1P0.
Duties include the following:
  • First point of contact for both staff and clients ensuring the Attendant Services are appropriately scheduled
  • Primary responsibility to develop and implement a master computerized schedule in accordance with client service plans, budget hours and staff availability
  • Hours can be in the form of permanent bookings, respite hours, and short notice bookings/changes
  • Involved in client orientation, planning and must have strong ability to problem solve with regards to an individual booking schedule
  • Provides orientation and on-the-job training to all newly hired attendants on policies and procedures related to scheduling and administrative practises
  • Responsible for proving secretarial and administrative support to the respective area/department and the organization as a whole
  • Responsible for general office routines such as correspondence, preparing meeting minutes, dealing with all in-coming calls, promptly returning calls, purchasing service, sorting mail, monitoring supplies, ect.
  • Understanding and working knowledge of QHR reports for scheduling of training
  • Must be able to manage multiple priorities, communicate concerns and seek direction as required
  • Must be flexible to the changing demands of the job, manage workload and work area in a healthy and safe manner, and manage changing in constructive and positive fashion
  • Customer service, diplomacy, conflict resolution and problem-solving skills is required in this position
  • Must function as part of a team, after hours work will be required (problem solving around scheduling issues and high degree of accuracy when tracking changes to be entered into the Quatro computerized scheduling system) as situations arise
The Service Delivery Worker position will work out of our Drayton Office Mon-Fri 9:30 to 4:30.
Background / Qualifications:
  • High School Graduate or equivalent
  • Ability to take initiative, multi-task and work under pressure within deadlines
  • Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system
  • Excellent telephone manner and customer service skills
  • Flexible to changing demands of the job
  • Excellent interpersonal skills, communication skills, and math accuracy
  • Excellent writing and proofing skills; exceptional organizational skills
  • Scheduling experience an asset
  • Must have a valid driver’s license and reliable transportation
If you are interested in transforming the quality of life for people with disabilities and seniors, please submit your resume in confidence to: Alyssa Sherry, Community Support Supervisor, at  by July 27th, 2021.


March of Dimes Canada is committed to a workforce that is reflective of the diverse populations that we serve. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and accessibility standards across Canada, March of Dimes Canada will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable and accessible.

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