Job Posting 73438

Team Lead of Supportive Housing
Pacifica Housing
Vancouver Island & Coastal areas
closed 3 days ago (Mon, 2 Aug)
full time  •  $26.00 per hour

Pacifica Housing is an equity employer and encourages applications from women, persons with disabilities, members of visible minorities, Indigenous People, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.


Organizational Focus:

Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable organization, Pacifica Housing's vision is to provide Equitable housing in pursuit of thriving communities. Our mission is to advance independence of individuals and families through equitable housing and supportive services.


Position’s Primary Objectives:

The Team Lead of Supportive Housing is accountable for carrying out the duties of a Housing Support Worker and providing support to less experienced Housing Support Workers, including:

  • Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
  • Following prescribed policies and procedures associated with Property Management;
  • Supporting tenants through a PSR approach;
  • Advocating on behalf of tenants with community agencies;
  • Attending to overdoses and administering naloxone;
  • providing specialized support to Supportive Housing (SH) staff in the delivery of programs and services to tenants; and
  • providing operational assistance to the Manager of Supportive Housing.


Qualifications (minimum Education and Experience requirements):      



  • A degree in a related human/social service field
  • Training and/or education in a related human/social service field is an asset
  • Conflict resolution/crisis prevention training and experience is an asset


  • Minimum of three (3) years’ recent experience, including one (1) year supervisory experience in the non-profit housing or related social service field
  • Recent and related experience preferably in the non-profit housing sector or in a related social service field
  • Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing


Note:  An equivalent combination of education and experience may be considered


Additional Criteria for Role:

  • First Aid Certification is required.
  • Naloxone administration training is required.
  • Availability to share on call duties for off hour emergencies, with the Manager, as required.
  • Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.
  • Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.


What we Offer:

  • A mission driven collaborative working environment
  • Career development and internal advancement opportunities
  • Organization and individual training opportunities
  • Wellness Time
  • Benefits Package for full-time employees (includes extended health & dental, life insurance, among others)
  • Employee Assistance Program (EAP)
  • Social Committee
  • Competitive RRSP Contributions
  • Competitive Vacation Entitlements


Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.


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