COSTI REQUIRES SHELTER SUPPORT PERSONS FOR ITS SHELTER SERVICES
COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org.
Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.
These are non-union contract positions scheduled to work 28-35 hours per week Monday to Sunday
Overnight (11:00pm to 7:00am)
• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents.
• Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
• Responsible for sorting and distributing mail, including contacting clients.
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts.
• Conducts COVID screening and temperature check for clients.
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports.
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.
• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in homeless shelters or respite sites
• Excellent communication skills.
• Understanding of issues facing populations experiencing homelessness.
• Demonstrated experience responding to crises and providing supportive counselling.
• Ability to communicate in other languages is an asset.
• Ability to work independently.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate.
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