Job Posting 73474

Regional Manager, Thrift Store
the Bissell Centre
Edmonton area
closes in 2 days (Thu, 29 Jul)
full time

Regional Manager, Thrift Store

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for the right individual to fill the position of Regional Manager, Thrift Store (FT).

The Regional Manager, Thrift Stores, is responsible for the overall management of all current Thrift Shop operations while coordinating the set-up of all new locations, this includes oversight of the following: receiving of donations of used clothing and household goods, re-sale or distribution of new and used items, ensuring excellence in customer services, supervision of Assistant Managers, and Online Sales Coordinator, collaboration and implementation of sales and promotions with marketing team and providing leadership to meet service and financial goals.


As the Regional Manager you will:

  • Provide leadership and guidance in interpreting business area needs as relating to each unique store;
  • Lead the development for quality assurance on store brand consistency;
  • Have business acumen with the ability to provide input to budgets and various financial reporting;
  • Have sound knowledge of the retail sales environment; and
  • Guide and mentor team members as they contribute to increasing brand recognition and sales growth.



General Duties

  • Model Bissell core values and communicate these principles in a clear and compelling fashion both internally and externally. Translate agency values and culture into Thrift Shop activities;
  • Together with all Bissell Thrift Stores, Marketing and Communication, and the Resource Development team, collaborate with external donors, partners and neighboring businesses, committees and associations and assisting with local events to raise awareness of Bissell Centre thrift shops and meet the needs of the community;
  • Maintain relationships with key stakeholders: donors, YESS, Rotex, etc.; and
  • Oversee monthly financial reporting including monitoring revenues and expenditures including assessing pricing strategies to optimize revenues.


Store Operations

  • Ensure that exceptional customer and donor experience is being delivered by all Thrift Store employees in a timely, dignifying, and courteous manner;
  • Resolve problems that arise, such as customer complaints and supply shortages. Following up with customers and calling potential customers to support growth opportunities for the Thrift Store;
  • Maximize sales performance through proper rotation, display, signage and inventory of processed merchandise;
  • Ensure revenue and expense alignment to budget and forecasts;
  • Create a positive shopping environment for customers by maintaining store appearance (interior and exterior) using visual merchandising strategies;
  • Working with the Assistant Managers to ensure the following:
    • proper handling and processing of incoming donations including the scheduling of donation pick-ups;
    • Oversee and coordinate the cleanliness of the store. Ensure that the work environment is clean and safe for all stakeholders;
    • Ensure all machinery in proper working order;
    • Ensure that safety requirements are being met, as required by the Canada Consumer Product Safety Act (CCPSA), the Food and Drugs Act and Occupational Health and Safety; and
    • Create a positive environment that fosters open & continuous communication and information sharing among all Sales Associates.
  • Identify business opportunities through communication with stakeholders (both internal and external);
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients;
  • Communicate information about all aspects of operation activity to ensure Director of Social Enterprise is well informed of developments within store which could affect the organization;
  • Create an environment where staff feel supported in providing support to individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges; and 
  • Respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers.


Staffing & Supervision

  • Manage a team of approximately 17 employees with 3 direct reports including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coaching;
  • Ensure that all staff adhere to the operational procedures for Bissell Thrift Stores;
  • Model exceptional customer service to community members, donors, and customers to motivate the team in meeting sales targets;
  • Review, approve and submit staff time sheets and expenses;
  • Create a working environment that encourages open communication through-out the organization; and
  • Complete and/or supervise probationary evaluations and annual performance reviews of all direct reports.



  • Responsible for driving sales to meet or exceed targets and store goals;
  • Working in collaboration with the Marketing Team, execute and drive traffic for promotions, sales and launches to meet and exceed sales targets;
  • To maintain costs within the Thrift Store budget under the direction of the Director of Social Enterprise;
  • Participate in the development of the annual Thrift Store budget for both brick and mortar and online stores;
  • Ensure proper cash handling including enforcement of cash register procedures, bank deposits, and submission of required reports; and
  • Monitor, approve and submit receipts for program expenditures in a timely manner.


General & Administrative

  • Implement agency policies and procedures, including reporting of staff concerns, safety issues and critical incidents.
  • Submit monthly Key Performance Indicators for the store, as well as, quarterly and annual program reports inclusive of outputs, outcomes, store highlights, stories and quality improvement initiatives.
  • Update job descriptions, annual marketing calendars, Thrift Store operating policies and procedures as required.
  • Participate in regular meetings with the Director, Social Enterprise.
  • Participate in  regular marketing meetings with Assistant Manager North Store, Business Development & Marketing Coordinator, and Director of Social Enterprise.
  • Adhere to all Health and Safety and Loss/Profit Prevention policies and procedures to ensure the safety of customers and team members.
  • Perform other duties as required



Education and Experience

  • A minimum of a business/marketing diploma from a recognized post-secondary institution.
  • A minimum of five years’ experience in customer service and business management.


Knowledge, Skills and Abilities

  • Excellent interpersonal skills, results oriented, attention to detail, strong organizational and problem-solving skills
  • Experience preparing and analyzing budget documents and financial reports
  • Knowledge and experience of resale industry is an asset
  • Must exhibit a high level of integrity and business ethics
  • Strong problem-solving skills and ability to flexibly manage multiple tasks
  • Ability to be self-directed and to work well within a team
  • Ability to manage conflicts, mediate disagreements between staff and to address issues with difficult customers or donors
  • Familiarity with issues of poverty and Edmonton’s urban core is an asset



This role works closely with customers who are experiencing complex life situations.  Due to this, the Regional Manager will occasionally experience physical and/or verbal abuse from and between customers. 


Ability to spend frequent periods standing with a constant opportunity to move about. It is a frequent requirement to stoop or lift material, fixtures or equipment and climb a ladder.  The Regional Manager must regularly lift and/or move up to 18 kg (40 lbs.) and occasionally lift and/or move up to 36 kg (80 lbs.).



The Job title should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Director, Social Enterprise


  • Shift Supervisors
  • Store Associates


  • Criminal Record Check
  • Child Intervention Record Check


  • Conflict Into Calm Training
  • Standard Frist Aid & CPR


The above-noted training must be completed during the first six months of employment.


Job Type: Full time

Application Deadline: July 29, 2021


Interested candidates are invited to submit their resume and cover letter to:

Jasmine Nuthall Chief Financial Officer



We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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