Job Posting 73496

Program and Volunteer Manager
Restorative Justice Victoria
Vancouver Island & Coastal areas
Greater Victoria Area
closes in 11 days (Tue, 10 Aug)
full time - term / contract  •  $28/hr

Title: Program and Volunteer Manager

Reports to: Executive Director

Hours: 28 hrs/week (4 days a week)

Rate of pay: $28/hour

Contract length: September 27, 2021 to January 9, 2023 (15 months)


To apply, please email your cover letter and resume to .

This job posting closes at 11:59 pm on Tuesday Aug 10th.


Restorative Justice Victoria is looking for a Program and Volunteer Manager. Are you a highly organized and thoughtful individual with many different skills? This might be the role for you! The Program and Volunteer Manager is responsible for program support and management; volunteer recruitment and training, restorative justice casework; marketing and communications; grant writing/reporting; and various administrative duties. This job requires superior time management and problem-solving skills.


Duties and Responsibilities



  • Receive and manage referrals as directed by the Executive Director
  • Conduct intakes, assesses appropriateness of referrals, and set up caseworker teams
  • Oversee completion of files, mentoring casework volunteers as challenges arise and working with clients as needed
  • Provide updates to referral sources throughout
  • Complete final paperwork upon file completion


Volunteer and Staff Management

  • Supervise Program and Casework Assistant, including duties and performance
  • With support of the Executive Director, oversee recruitment, intake, selection and ongoing supervision and support of volunteers
  • Coordinate advanced trainings and volunteer appreciation events
  • Assess and address the needs of volunteers serving the organization
  • Support the Executive Director with volunteer training


Program Administration

  • Conduct general office administration duties as required
  • Manage RJV’s email accounts
  • Conduct event planning, such as the AGM, fundraisers, etc.
  • Assist with grant seeking, writing, and reporting
  • Support the Executive Director in liaising with referring agencies and community partners
  • Maintain the mail distribution lists and send out regular communications to volunteers and the public
  • Manage society membership
  • Manage and contribute content to RJV’s social media (Facebook, Twitter, website)
  • Conduct general records management
  • Support and participate in committees as required, including the policy/procedure focused Governance and Operations Committee
  • Oversee all marketing efforts, including updating the brochure, business cards, posters, etc.
  • Prepare and present a report at the Society’s AGM


Additional activities and hours may be added, depending on grants and other funding sources.


Required Qualifications

  • 1 – 3 years administrative experience and some post-secondary education, or an equivalent combination of skills and experience
  • Excellent interpersonal and conflict resolution skills
  • Experience working with clients in a non-profit or social services setting (volunteer or paid)
  • Ability to manage time effectively and prioritize tasks
  • Demonstrated ability to deal tactfully with sensitive issues and maintain confidentiality
  • Extensive experience with the Microsoft Office suite of programs
  • Experience working with databases
  • Excellent writing skills
  • Ability to obtain and pass a Criminal Record Check
  • Available to work flexible hours including evenings and weekends


Desirable Qualifications and Licenses

  • Experience with restorative justice, preferred
  • Experience with offering client services
  • Experience writing and managing grants
  • Experience in marketing
  • Experience in program development
  • Knowledge and/or experience in working with government funding agencies and/or the criminal legal system
  • Experience supervising staff and/or volunteers
  • Driver’s licence


Breakdown of Activities

  • Casework and case management: 30%
  • Volunteer and staff management: 25%
  • Program management: 35%
  • Administrative and misc: 10%


Restorative Justice Victoria is committed to employment equity. We especially welcome applications from people who are Black, Indigenous, or a Person of Colour, people with disabilities, LGBTQ+ people, and others with the skills and knowledge to engage productively with diverse communities.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!