Job Posting 74120

Director, Clinical Services
Phoenix Society
Vancouver & Lower Mainland
13686 94A Avenue Surrey, BC V3V 1N1
closes in 11 days (Fri, 8 Oct)
full time

Do you like making genuine connections with people and driving strong teams? Building rapport and building positive relationships in the life of others? Come work for one of BC’s top not-for-profit societies.


The Phoenix Society is a not-for-profit society dedicated to providing accessible services and opportunities to people who face barriers related to substance use, mental health, housing, education, criminal justice involvement and/or employment. 

What we offer:

  • 100% employer paid benefits
  • Disability insurance
  • Life insurance
  • Employee assistance program
  • Extended health care (Dental, Vision, paramedical)
  • Flexible schedule
  • Matching RRSP contribution
  • 6 health and 6 personal leave days a year
  • Education and training allowance
  • Bring your dog to work


The Director, Clinical Services reports to the Chief Operating Officer (COO) and has responsibility for developing, implementing, monitoring and operating Phoenix Society’s clinical programs.


The Director, Clinical Services promotes the interests of Phoenix and the clients in the community and ensures that programs are integrated and coordinated with other systems of care. Beyond programming, the Director, Clinical Services has oversight of Phoenix’s clinical and medical programs, supporting approximately 8 FTEs. As a member of the Senior Leadership Team, the Director will liaise with other members of the Senior Leadership Team, the Board of Directors, staff and external agency stakeholders.

Key Responsibilities

  • Develop a coordinated proactive operational framework for staffing and service delivery through collaborative partnerships that support client and family centered care, quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization of organizational resources and objectives
  • Innovate and contribute to discovery of best practices and recommendations regarding clinical programs and practices, seeking continual performance improvement in support of process transformation
  • Understand, interpret, and apply relevant municipal, provincial and federal policy and regulation
  • Ensures clinical programs operate within approved financial mandate. Reviews and endorses budgets and financial plans developed in collaboration with Senior Executive team
  • Establish systems and processes to evaluate performance of programs and services aligned with organizational direction
  • Excellent communication skills with the ability to present proposals and recommendations clearly, logically and persuasively; prepare concise and comprehensive reports and other written materials
  • Demonstrate leadership using strengths-based feedback and coaching to direct team members, stakeholders and partners
  • Strong leadership skills with the ability to facilitate collaboration and engagement among diverse groups, aimed at improving programs, services and goals 


  • Masters level degree in healthcare, health services administration or a related field
  • Minimum ten (10) years’ experience with programs that deliver direct services to individuals living with mental health, substance use and physical health concerns. Five years of this experience should include managing programs, including experience in funding, budgeting, program planning, policy development and labour relations.
  • Active registration with a regulatory college under the Health Professionals Act (HPA)
  • Current First Aid and CPR certification
  • A clear vulnerable sector criminal record check
  • Class 5 drivers license 


  • Knowledge of current and future healthcare concerns and practices for populations with complex needs related to mental health issues, substance abuse and homelessness
  • Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery
  • Related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources
  • Housing continuum including market, subsidized and supported systems, as well as program models for special needs populations
  • Oppression and marginalization, specifically as related indigenous people and people living with mental health and/or substance use concerns
  • Demonstrated ability to lead people, manages change, develop strategy and execute on plans.
  • Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationships.
  • Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
  • Advanced Computer Skills: Windows, MS Word, Excel, internet, online research, email, databases

Schedule: Full-time, Monday - Friday 8:30am – 4:30pm

We look forward to your application!

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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