Family Support Worker – Aunt Leah’s House
Aunt Leah's Place Vancouver & Lower Mainland
closes in 36 days (Mon, 1 Nov) full time
Family Support Worker – Aunt Leah’s House
Job Summary: Reporting to the Coordinator, the Family Support Worker is part of the Aunt Leah’s House team ensuring the safety and well-being of residents and babies through a holistic and trauma-informed lens. The Family Support Worker provides a range of support services for women at risk of losing custody of their child (ren) due to socio-economic factors, many of whom have a concurrent mental illness, substance use, and /or physical health issues as well as experience with homelessness. This position assists with pre and post-natal care and supporting the mothers in increasing their life skills with the goal of preventing children in foster care from becoming homeless, and mothers in need from losing custody of their children.
Reports To: Aunt Leah’s House Coordinator
Qualifications: Required education and experience includes:
A Diploma in community social services
One to two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness, and/or social services
Or an equivalent combination of education, training, and experience
Current First Aid and CPR certification
Criminal Records Search for working with vulnerable adults and children
Skills and Knowledge:
Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, sexual health, exposure to violence.
Ability to establish and maintain collaborative relationships with women program participants
Ability to identify and work to increase program participant strengths
Ability to work with program participants using hope-inducing strategies
Ability to implement program participant-centered service plans
Ability to respond to problematic behavior using an understanding of the behavior’s context and function
Ability to support life-skills
Ability to create, facilitate and assist with peer-based in house and external programming such as the Mom and Baby Fresh Food Program and annual family overnight camping trips
Ability to analyze problems and develop effective solutions
Ability to effectively and safely resolve crisis situations
Ability to work independently and with minimal supervision
Ability to collaborate with staff team and external services
Ability to constructively resolve conflict with co-workers, management, and external services
Ability to communicate effectively both in writing and verbally
Ability to organize and prioritize duties
Ability to operate office equipment including computers
Physically able to carry out the duties of the position
Sound knowledge of women-centered services
Basic sound knowledge of mental health diagnoses, medications, treatment, and support resources
Knowledge of the housing continuum, including market, subsidized, and supported housing systems, including program models for special needs populations
Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the indigenous community, and other marginalized women.
Familiar with colonialism especially as it applies to Canada and you understand the impact of the Residential School system and Sixties Scoop
Undergo and maintain satisfactory Criminal Record Check
A valid class 5 driver’s license and access to a vehicle
Produce and maintain clear Driver’s Abstract
Proof of vehicle business insurance and $5 million liability
Rapid Response Overdose Training
First Aid – Level C w/ CPR baby safe
Mental Health First Aid
Suicide Prevention Training
Cultural Competency Training
Addictions & Substance use Training
CPI – Intervention Crisis Training
Agrees and adheres to the Society’s Code of Ethics
Key Duties and Responsibilities:
Direct Care (One to one Support): Supports, encourages, and challenges participants, through developing a trusting relationship. Key areas of supports are:
Parenting Skills: (how to support their family in a healthy manner, ages and stages of child development, discipline vs. punishment, attachment, etc.)
Job finding/keeping skills: (job search, resume preparation, job interview preparation, and presentation, completing application form and job maintenance)
Household maintenance skills: (housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure, etc.)
Interpersonal skills:(developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)
Health and personal habits: (training and education in basic health care, development of responsible sexual practices, accessing additional services such as Mental Health/A&D Counseling)
Leisure activities: (learning in locating, using, developing, and maintaining healthy ways to use recreational time)
Education/vocational upgrading: (assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)
Cultural Connectivity: (assistance and support around connecting with their Heritage and participating in the cultural practices of their home (or identified home) communities.
Direct Care (other):
Ensures that house rules are followed and implemented in a consistent manner
Completes tasks as directed by Supervisor and/or Family Support Worker
Oversees and assists moms with meal preparation
Completes move out deep cleaning duties in addition to daily COVID scheduled sanitization as well as regular maintenance cleaning as directed by supervisor
Diffuses any crisis situations
Involved with tracking outcomes measurement (e.g. emergency drills, changes in demographics, changes in employment and education status)
Participates with scheduled baby visit(s) as directed by Supervisor
Ensures that expenses follow budget guidelines as outlined in the House manual
Manages and reconciles monthly petty cash
Health and Safety:
House staff ensure that Aunt Leah’s House is maintained to society standards, according to the Aunt Leah’s policies and procedures manual; by ensuring mom’s environment is clean, safe, and secure; conducting regular emergency drills with moms; checking safety devices weekly; ensuring that each mom is knowledgeable of fire exit routes in their suite
Participates in the annual review of Aunt Leah’s Health and Safety Policy and Procedures
Communicates accurately and in writing that ensures seamless delivery of care between staff
Completes report writing at professional standards (daily logs, critical & reportable)
Ensures all written records are to court standards
Regularly updates and informs supervisor of activities
Liaises and seeks direction from the on-call supervisor in crisis situations
Follow procedures and protocols for reporting Critical and Reportable Incidents and contacts the appropriate authorities
Attend all team meetings and society meetings as directed by the Coordinator
Communicates with family members and other professionals as required
Researches community resources and makes information available to residents and other staff members
All information about residents in the program is strictly confidential both internally and externally
Ensures all written material is locked in the office and all phone calls regarding participants take place in the office
Physical Demands: This position requires some lifting of heavier objects
Aunt Leah’s House is a supportive housing program for mothers in need; staff works alone.
Annual overnight camping trip and or other outings, celebration’s or activities
An average shift is 7.5 hours/day - Sunday to Thursday; scheduled monthly by the Aunt Leah’s House Coordinator. Some flexibility required.
On-call rotation as required per schedule
We offer: A comprehensive benefits package (for positions that are longer than 6 months in duration) that includes: dental, extended health care including vision care and prescription, personal time package, and an employee discount at our Thrift Store.
Salary: Commensurate with qualifications.
How to Apply:
Please send your resume and cover letter, quoting Family Support Worker – Aunt Leah’s House in the subject line, to . Short-listed candidates will be contacted for interviews. Thank you for your interest in Aunt Leah’s Independent Life Skills Society.
How to Apply
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Contact Details Saira Bradley, HR Manager
Aunt Leah's Place, 816 20th Street, New Westminster, BC 604 525 1204
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