The Manager of Family Law, Advocacy & Settlement Services works with staff and volunteers to ensure operational excellence and the continued success of Chimo’s legal advocacy programs. This is an exempt position overseeing program delivery and development as well as staff supervision in a union environment. This role works closely with the managing committee and other program managers and is responsible for communicating with donors and stakeholders through regular reports.
Additionally, this role is accountable for team outputs and has an ongoing responsibility to ensure professional standards of work performance are kept as well as program and staff capacities are strengthened.
Location: Richmond, British Columbia
Expected Start Date: September 1, 2021
Duties & Responsibilities:
- Develop and implement policies, standard operational processes, and performance evaluations to ensure the optimal and safe delivery of Chimo’s programs to clients.
- Develop annual budgets with Finance Director, forecast future growth and identify risks and mitigation strategies.
- Plan, develop and oversee the operations of Chimo’s Family Law, Advocacy and Newcomer Settlement Programs.
- Conduct new staff onboarding, orientation; provide ongoing work debriefing, consultation and feedback, and conduct performance evaluations.
- Provide guidance in the development and delivery of training for program staff, volunteers and practicum students.
- Promote public awareness of and support for Chimo’s services and programs by participating in community events, meetings and networks, and by making presentations to local agencies and community groups.
- Maintain positive working relationships among staff, volunteers, the public and community organizations; resolve any issues that emerge, and represent the programs professionally at all times.
- Ensure maintenance, accuracy and timeliness of program records and statistics; produce monthly, annual and semi-annual reports.
- Attend Family Law and Advocacy meetings with staff and the programs’ respective supervising lawyers.
- Master’s Degree in a relevant field
- Minimum three (3) years experience in program management/supervision and delivery in the legal or social services sectors
- Experience in management, administration and budgeting
- Satisfactory completion of a criminal records check
- A reliable vehicle and valid BC Driver's License
- Management Supervision certification is considered an asset
- Second or multiple languages is considered an asset
- Attendance at Chimo’s Staff & Volunteer training prior to or within first three months of hire
- Excellent leadership, people management and supervision skills
- Ability to identify barriers to services and promote equity and inclusion for a diverse client base
- Demonstrated knowledge of social injustice, racial discrimination, and the history of Indigenous Peoples in Canada
- Demonstrated knowledge of advocacy within systems of social services, public health and law
- Excellent written and oral English language skills
- Demonstrated resourcefulness, critical thinking, and problem-solving
- Extensive experience in conflict resolution and crisis intervention
- Proficiency in Microsoft Office applications (Outlook, 365, Excel, Word, PPT), Teams, and Zoom