Job Posting 74905

Development Officer
Canadian Feed the Children
Toronto Metro area
Remote currently but will resume in North York.
closed 9 days ago (Fri, 17 Sep)
full time

Canadian Feed The Children’s vision is a world in which children thrive, free of poverty. For nearly 35
years, CFTC has been working with local partners in Uganda, Ethiopia, Ghana, Bolivia, and with
Indigenous communities in Canada, to deliver programs that have positive, meaningful, and sustained
impact on the health, education and well-being of children and the self-sufficiency of their families and
communities. If you share our passion for bettering children’s lives, and you thrive in a collaborative,
values-based culture please consider applying for this role.


Our head office is in North York however, we continue to work from home/remotely during these
unprecedented times. We hope to be back in our office space at some point in the future however we
are choosing to be ultra-safe out of respect for the health and well-being of our employees.


About this Opportunity


Reporting to the Senior Manager, Annual Giving & Data Analytics, and serving as an integral member of
a dynamic philanthropy & donor servicing team, the Development Officer – Monthly Giving
Administration has an organized, process oriented mindset and a passion for engaging supporters.
This position is responsible to oversee, execute, organize, measure, and coordinate CFTC’s donor
administration functions, with a focus on monthly giving. Critical to this role, is the management of four
main areas of focus: managing the monthly portfolio, coordinating child sponsorship administration
activities, providing excellent donor care and helping to support single gift administration.
To succeed in this role you must have excellent organizational and time management skills,
attention to detail and advanced knowledge of database management and Microsoft Office.
Experience with industry-specific software (Raiser’s Edge or similar CRM) is required.
Responsibilities include:


  • Execution and automation of new monthly donor set up and ongoing existing monthly
    donor administration.
  •  Execution of the monthly donor strategy for Child Sponsor and Everyday Heroes, including
    donor journey development and donor experience.
  •  Help support and monitor the budget in collaboration with the Senior Manager, Annual Giving
    & Data Analytics.
  • Set up new monthly donors and child sponsors, acquired over the phone, by mail, online, and
    via tele-fundraising and other acquisition campaigns into Raiser’s Edge NXT (RE NXT),
    including ongoing tracking of donor status with reports and actions.
  •  Twice a month, execute and automate an arrears and payment reminder process; including
    optimizing multi-channel contact via mail, email, voiceblast and phone.
  •  Help build automated donor action tracks and journeys, including reporting and tracking in RE
    NXT, to analyze the success of donor touchpoints to increase retention.
  •  Every month, analyze monthly acquisition and retention performance.

  •  Create, update and distribute donor stewardship content, including welcome packages,
    community updates, letters, brochures, and videos.
  •  Work with external vendors as required for the monthly donor portfolio program activity.
    2) Coordination of annual child sponsorship activities across four countries: Bolivia,
    Ethiopia, Ghana, and Uganda.
  •  Manage all child sponsorship administration activities across the four child sponsorship
    program countries and CFTC Toronto office, including training of international staff and
  •  Create and deliver annual child sponsorship updates, which includes working with
    Communications and Programs team to produce accurate child sponsorship community
    profiles one time per year.
  •  Work with external vendors to maintain and upgrade the Child Sponsorship Information
    Database (CSID) and integrate sponsored child records monthly between the CSID and RE
    NXT, using advanced import and export techniques.
  •  Once a year, create critical paths for all child sponsorship activity. This requires ongoing
    coordination with Country Offices throughout the year.
  • Coordinate three verification reports in February, July and November, and complete all
    resulting child replacements.
  •  Create regular monthly reports to monitor child sponsorship activities.
    3) Providing outstanding donor care through donor inquiries and requests.
  •  Provide overflow support for donor inquiries via phone, mail and email in a professional and
    efficient manner. Donor support may include duplicate donor receipting, change of payment
    or contact information, and receiving donations.
  •  Ensure and maintain accuracy of constituent records in databases including RE NXT and
  •  Support data clean up as required through advanced level Excel use with high attention to
  •  Create and maintain operational manuals for Supporter Services in partnership with other
    4) Ad hoc Single gift processing administration.
  •  Single gift mail donation processing as required.
  •  Support for Best Gift Ever, In Honour/In Memory printed card fulfillment.
    Qualifications & Competencies
  • Demonstrated experience with Raiser’s Edge/NXT database view and web view preferred, or
    experience with similar CRM system.
  •  Advanced skills in Export, Query, recurring gift management, Lists, Report Builder and Workflow
  •  Familiar with Omatic Software, with experience working with the Importomatic PlugIn.
  •  Advanced skills with Microsoft Excel and Word, with experience creating reports, using pivot
    tables, functions, and mail merge.
  •  Extraordinary attention to detail with strong skills in data and reporting.
  •  Ideally minimum of five years of experience managing monthly giving, administration of
    constituent records and customer service.
  •  Exceptional interpersonal and communication skills with a strong focus on phone and written
  •  Ability to work effectively as part of a team and also independently.
  •  Excellent organizational, planning and analytical skills.
  •  Desire to make a sustainable difference while having fun in the process

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